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Read what people are saying
about Precision Garage Door

Precision Garage Door of NWA & River Valley
has received 1130 reviews, averaging 4.88 Stars:
1 2 3 4 5
Review:

The garage door motor quit working in the afternoon of 7/19 after I had opened & closed it that morning. I was leaving early the next morning for a long road trip so I was very upset. Steve came over and determined that it had probably been struck by lightning, but got the door closed. Reluctantly I left the next morning, returning Sunday afternoon. He called this morning, and Precision replaced the whole unit, including a better surge protector at no charge!! Needless to say, I am a ‘Very Happy Camper’!! THANKS for being a reputable company either great service folks!!

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! Steve is a valuable member of our team. We hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!

Service Provided:
Garage Door Opener Repair

Review:

I am impressed with your advertising on TV, seems to be professional and sincere. Your timely response and service was what I needed and you answered that call. Thanks

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A Response from: Patrick Behrens

Thank you for the kind words, Art! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Service Provided:
Garage Door Repair

Product:
Opener

Review:

Quick, awesome service! Very helpful!

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A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Ms. Westling! Our goal is 100% customer satisfaction, and it sounds like we were able to achieve that goal for you. We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Repair

Review:

Looked for garage door repairs and locations near us. Called one no answer, called another and did not tell us until later in day that they could not get to us until you. Called Precision and actually answered call, gave me a choice of two times and said tech would call before arrival. He did that and also his picture and profile was sent. He looked the situation over and fixed our problem and advised us on other issues that we should be aware of. Very satisfied with the work and tech.

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A Response from: Patrick Behrens

Thank you, Mr. Keegan for the stellar review. As consumers ourselves, we understand that having a repairman at your home can be a dreaded experience filled with uncertainty. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you again! Respectfully, Your Door Team at PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

David came by promptly, after a courtesy call to let me know he was on the way. He was polite and professional.

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A Response from: Patrick Behrens

Thank you, Ms. Raney for the great review! We will certainly pass along to David, just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

David Stubbs Service Provided:
Garage Door Repair

Technician: David Stubbs
Review:

Precision is always great to work with. They are always quick to respond and very knowledgeable and courteous. I highly recommend them.

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to be able to provide great service to our customers. We are so happy that you like our service and that you have a lifetime relationship with us. Thank you for choosing Precision! Best regards, The Precision Family

David Stubbs Service Provided:
Garage Door Repair

Technician: David Stubbs
Review:

After installing a new opener, I found the opener wasn’t retaining settings / adjustments. At the risk of damage to my F350 and motorcycle, it was time for a professional review and maintenance check - Luckily, Drew looked beyond my initial concerns and pointed out some areas of unintentional negligence, providing an estimate and had me up and running in no time - Thanks to Drew and all at Precision Door of NWA !

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A Response from: Patrick Behrens

Kevin, thank you for leaving us a review. We're glad that Drew was able to get your new door up and running well! We are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! We appreciate your business! Sincerely, PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Drew Bates
Review:

My husband saw the Precision commercial on TV. We are very pleased with our experience!! Everything they say in the commercial seems to be very TRUE!!! We set up our appointment the same day we called! Our problem was fixed, and we love the new remotes and pad added to the outside door. It's so awesome! The motor and remotes are so quiet compared to our last motors/remotes. Our technician, Jacob, was very knowledgeable. We highly recommend Precision. We had motor replaced on 2 doors and new remotes and pad.

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation! It is a pleasure to hear that your service was great from start to finish! Jacob is a valuable member of our team. We hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

Acoya did an amazing job replacing our garage door opener! Precision needs to be very proud of him. Very professional & would highly recommend him & Precision.

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation. We are proud Acoya is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family

Acoya Herron Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Residential Installer: Acoya Herron
Review:

Excellent service, in a timely manner and fixed exactly what we needed to repair.

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A Response from: Patrick Behrens

Glad we could help Mr. Cross. We appreciate your business and look forward to serving you in the future!

Service Provided:
Garage Door Repair

Review:

I DISCOVERED AT 6 AM THAT THE SPRING ON MY GARAGE DOOR WAS BROKEN. I WENT TO THE PRECISION GARAGE DOOR WEBSITE AND MADE A VIRTUAL APPOINTMENT FOR NOON. THE TECH SHOWED UP AT 10:30 AM, FOUND I ONLY HAD ONE SPRING INSTEAD OF THE TWO REQUIRED FOR A 16-FOOT DOOR. THE DOOR WAS REPAIRED WITH THE ADDED SPRING IN 30 MINUTES. WITH THE SECOND SPRING, THE DOOR OPERATES BETTER THAN EVER. I HIGHLY RECOMMEND PRECISION GARAGE DOOR.

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A Response from: Patrick Behrens

Thank you, Paul for the great review! We will certainly pass along to Seth; just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Senior Technician: Seth Ottino
Review:

Service was prompt and workmanship seems to be professional. They just left a few hours ago. Replaced the 2 cable drums, cables, and the end bearings on the rod that goes from one end of the door to the other. However, I was very shocked at the humongous markup on the parts. Thats understating it. From what I've looked up on the average retail prices of the parts used, I was charged an average of up to 20 times, that's right, up to 20 times the average retail price as best I can make of it. I can understand business's are in business to make money, but this is definately price gouging. If your garage door doesn't need immediate attention, you might find another company that is more reasonable to do the job. If you choose them, be prepared for just what I described, .I would have given them a 5 star review but I just feel ripped off on the parts prices. Only a one star. The service was great but the rest was something I would expect from a roadside stand in a third world country as far as the parts prices.

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Service Provided:
Garage Door Opener Repair

Product:
Cables

Review:

Steve is always so responsive and good to us! We’ve had issues with our two doors (that were NOT originally installed by Precision Door-unfortunately!) and he’s gone above and beyond trying to get them working appropriately! We can’t say enough good things about Precision Door!

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Dickerson! It is wonderful to have people like Steve on our team, and even better to hear that he takes great care of our customers. We are so happy that you have a lifetime relationship with us and have made Precision your go-to garage door company. Thank you for choosing Precision! We are look forward to working with you in the future!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

The service was A+ and they did an awesome job. Couldn’t ask for more. Jacob was great and explained everything very thoroughly. Highly recommend.

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A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Mr. Ingles! Our goal is 100% customer satisfaction, and it sounds like Jacob achieved that goal with you. We appreciate your business and your recommendation! Best regards, The Precision Family

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Quick and efficient service. Employees are nice and answered all my questions!

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A Response from: Patrick Behrens

Thank you for the great review, Ms. Matherly. We are glad we could help. We appreciate your business! Respectfully, Your Door Team at PDS of NWA

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Very streamlined from online scheduling to completion. Technician Acoya was very professional and met all aspects that you hope for when someone is showing up at your home. Very polite, friendly, efficient with his time, and knowledgeable in his trade.

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people like Acoya on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!

Acoya Herron Service Provided:
Garage Door Opener Install

Product:
Opener

Residential Installer: Acoya Herron
Review:

Our technician, Drew Bates, was extremely courteous and professional. He walked me through every step that he was going to take in not only repairing our garage door, and why he was going to do what he did, but he also explained the cause of the issue. Everything, from the response time from when I made the initial call, to the text that I received with a photo and background info on the technician, to the work that was performed in a very timely and professional manner by a quality technician like Drew, made the whole experience very pleasant and stress free. I would definitely recommend Precision Overhead Garage Door Service to my friends and associates!

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A Response from: Patrick Behrens

Thank you, Mr. Wilson for the stellar review. As consumers ourselves, we understand that having a repairman at your home can be a dreaded experience filled with uncertainty. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you on your project! Respectfully, Your Door Team at PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Drew Bates
Review:

Drew and Andrew were great to work with. We originally called them to replace a torsion spring that had busted. Drew identified major issues with our current garage door and system that had been "fixed" by the previous owner over the years. He suggested replacing the door but was not pushy in his pitch. We ultimately went with a full replacement of the door and unit. Install was three days later with Andrew. Andrew did a great job at explaining the new features of the unit and how to change/disconnect any features we didn't want to use. Very satisfied with Precision and its staff. I don't anticipate needing them again, given the quality of their work, but I will highly recommend them to anyone who needs garage door services.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. Drew! We take pride in providing the best possible service to our customers, and we are happy to hear Drew and Andrew did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Drew Bates Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Drew Bates
Review:

Acosta, was great to talk to and a hard worker! Cleaned up and the garage looks great. I took advantage of the Veteran’s discount. Thanks again!

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A Response from: Patrick Behrens

Glad we could help Mr. Jean. We appreciate your business and look forward to serving you in the future!

Acoya Herron Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Residential Installer: Acoya Herron
Review:

Your service at all levels was excellent !

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A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Mr. Wyatt! Our goal is 100% customer satisfaction. We appreciate your business! Best regards, The Precision Family

Acoya Herron Service Provided:
Garage Door Opener Install

Residential Installer: Acoya Herron
Review:

Same day service- full repair and replace. Friendly, knowledgeable technicians.

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A Response from: Patrick Behrens

Thank you for the great review, Ms. Harris. We appreciate your business!

Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Review:

excellent worker, right on time and fixed what needed to be fixed

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A Response from: Patrick Behrens

Glad we could help Ms. Fram. We appreciate your business and look forward to serving you in the future!

Drew Bates Service Provided:
Broken Garage Door Spring Repair

Product:
Opener

Technician: Drew Bates
Review:

Tech was actually early, polite, and knowledgeable.Great job on diagnosing the problem.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Ms. Snider! We are pleased to hear you are happy with Precision and look forward to working with you in the future!

Service Provided:
Garage Door Repair

Product:
Garage Doors

Review:

The service man was courteous and addressed the garage door opener problem.

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A Response from: Patrick Behrens

Thank you for leaving a good review, Lona! We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Justin was extremely professional both in his knowledge of the business and the way he presented himself. We had everything replaced on 3 doors that including openers, motors, rollers, and springs. Justin lived up to the schedule and arrival times provided. I highly recommend both Precision Doors and their technician Justin Peterson. Sincerely, Byram

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A Response from: Patrick Behrens

Thank you, Mr. Mccune for the great review! We will certainly pass along to Justin, just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Justin Peterson Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Justin Peterson
Review:

Excellent service by Drew. He provided a variety of solutions to solve my garage door problems. He was on time, quick, professional and he fixed my door. I would definitely recommend Precision to anyone.

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A Response from: Patrick Behrens

Thank you for the kind words, Jerry! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
1 2 3 4 5
Date: 06/06/2023
Install Garage Doors
,
Review:

Very nice to talk to and there on time very professional person

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Feliciano. We appreciate your business!

Service Provided:
Install Garage Doors

Product:
Springs

Review:

I was having trouble with my garage door opener. I worked on it and worked on it myself trying to fix the problem but it just kept recurring. The service man came out, identified the problem and after about two hours had the problem resolved. I have had zero issues since and am quite pleased.

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A Response from: Patrick Behrens

Glad we could help Mr. Pierson! We appreciate your business and look forward to serving you in the future!

Service Provided:
Garage Door Opener Install

Review:

I had a new insulated door installed and am extremely pleased with the results. The installers (Chad and Aaron) were very professional and did a great job. The window arrangement was built incorrectly by the manufacturer, but they brought it to my attention immediately after they unpacked it. They assured me a new on would be ordered and installed as soon as it came in. I have never had a quieter door.

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A Response from: Patrick Behrens

We are happy to hear you had a great experiene! Thank you for taking the time to leave a review. We appreciate your business and we're looking forward to working with you in the future!

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Very nice and knowledgeable. And arrived timely. Thank you for having this employee and when I need the opener replaced, I will certainly request him. Thank you.

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A Response from: Patrick Behrens

Thank you for the kind words, Pamala! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

David Stubbs Service Provided:
Garage Door Repair

Technician: David Stubbs
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Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618