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about Precision Garage Door in:
Fort Smith/ River Valley Area, AR
Precision Garage Door of NWA & River Valleyhas received 181 reviews, averaging 4.74 Stars:
Alma, AR
Thank you for the feedback! Were are happy to hear about your experience with Ethan and Precision Door of NWA. We look forward to being your "go-to" garage door service provider!
Fort Smith, AR
Quick response, technician worked quick and efficient. He explained what I needed to get up and operational again. Thanks for your help.
- William Jeremiah
Thank you William for the great review! We appreciate your business! Sincerely, PDS of NWA
Paris, AR
30 minutes after the technician left the opener quit working again. I called back, a lady called me back and said she would check and call me back shortly. An hour later I still haven't heard from her. I live alone and can't manually open and close the door by my self.
- Anita Riddles
Thank you for your feedback, Anita. I will follow up with Matt and make sure we get you squared away.
Thank you. Matt was here again today and we think the problem is solved. He is so nice and courteous. All of the staff that I spoke with have been helpful and patient with me. It is so nice to be able to call and not spend 30 minutes on the phone listening to a menu. Also thanks to Tina for being so helpful.
Fort Smith, AR
Quick response. Excellent work. We are very happy with our new system.
- David Hardt
Thank you for the feedback! We were happy to hear about your experience with Matt and Precision Door of NWA. We look forward to being your go-to garage door service provider. Sincerely, PDS of NWA
Fort Smith, AR
Not really happy at all. I scheduled for a new seal to be installed and specifically mentioned to the call center that we needed an accelerated schedule due to rain. The tech shows up, looks at the garage door, and says that neither location has any door seals in stock. Now, we have lost two days of time to get it completed by someone else. Guess I was wrong, but I thought door seals were one of the most basic items to stock for a professional garage door company?
- Clayton
Thank you for your review. We need feedback from our customers, both satisfied and unsatisfied to improve our business. Yes, we do keep bottom seal in-stock but please keep in mind there are different sizes with 2" being the most popular. We usually have a truck that brings our seal inventory once a week, this week they did not \put the 2" seal on the truck so needless to say we did not have it for your appointment. Also the appointment from the call center only stated bottom seal not 2" bottom seal which would have all the difference in getting you scheduled. Again thank you for your feedback!
Fort Smith, AR
Thank you Drew for your great service in the work you did on our garage door & replacing our remote opener. We will definitely be using Precision again should our door need repairs in the future. Well done.
- Charles Mccord
Thank you, Charles, for the great review. We are proud to know you were happy with your service! We appreciate your business! Sincerely, PDS of NWA
Fort Smith, AR
Drew did a great job. Found issues that needed to be fixed. He explained everything in great detail helping us to understand the available options and the cost of each. He was a very nice technician.
- Tony Rice
Thank you, Tony for taking the time to leave your review. We appreciate your support! Your Door Team at PDS of NWA
Greenwood, AR
I would give more stars if that was an option. Justin was GREAT and most helpful with his kindness. We truly appreciated everything he did for us and the patience he showed answering my many questions.
- Linda Danford
Thank you, Linda, for the great review. We are proud to know you were happy with your service! We appreciate your business! Sincerely, PDS of NWA
Poteau, AR
Only had it for three days but like it so far. It only took a few hours to put the doors and stuff in and he cleaned up after he was done.
- Pat Broadwater
Thank you for the nice review! Sincerely, PDS of NWA
Product:
Van Buren, AR
It's always nice to have your company taking care of my garage door problems, the employees are very nice and knowledgeable, and always take care of the problems the same day I call, thank you
- Berniece Rogers
Thank you for your great review, Ms Rogers! We are happy to hear that Sam was able to get your garage door up and working properly! We appreciate your business! Sincerely, The Precision Door Family
Magazine, AR
Matt done a good job. I was happy with his work. I was not happy with the price of the material. $250 per spring and $60 for a Bearing is outrageous. If I had known the pricing before, Matt had drove all the way down here I would have declined your services.
- Tim Warren
We are glad that Matt did a good job! I realize that you were displeased with our pricing. Our technicians do not set our pricing, the company's management and I do. We need to ensure that we can maintain a profit which enables us to stand behind our products in the years to come. In most if the repairs that we preform, we warranty our products and services for a period of at least 5 years.
Poteau, AR
Your employee was all anyone could ask for. He did everything that needed to be done, I now have a new garage door opener and it’s so quiet I have to look to make sure it’s working. Thank you for an job well done.
- Sue Dunlap
Thank you for the feedback! We were happy to hear about your experience with Matt and Precision Door of NWA. We look forward to being you "go-to garage door service provider. Sincerely, PDS of NWA
Mulberry, AR
Scammers!! The technician did not inform us that you only work on LiftMaster doors, we were under the impression he was going to fix it. He tried to replace the whole motor for $1400 when it only needed a small part replaced. You should be ashamed of yourself for charging outrageous prices when people are trying to make it right now. We had to pay $140 to make him leave. Robbers for real!!!
- Aaron Clauson
We appreciate your feedback, Mr. Clauson. We apologize for any of the confusion regarding your operator problem. It is definitely not our intention to come across as scammers/robbers. I will make sure that I reach out to our technician regarding your issue. Sincerely, PDS of NWA
Van Buren, AR
Luke Zieman was the technician that sold me and installed my door openers. Luke did an excellent job. My name is not spelled correctly. Somehow you guys put my name down as Gary Sams. That is not correct. My name is Jerry Sams. Please change your records to reflect my name as Jerry Sams. This could become important due to the door openers having a lifetime warranty.
- Gary Sams
Thank you, Jerry for the great review. We are proud to hear that you were happy with your service. We appreciate your business! Your name was also fixed in our system. Sincerely, PDS of NWA
Van Buren, AR
Absolutely HORRIBLE company. They are not interested in repairing your garage door, they are only there to sell you a new one. Their tech came up with a flimsy reason for me to buy one, then refused to do anything at all to repair my door. Instead, he left me with a non-functional door, which I could not raise of lower. He said that Precision would incur "too much legal liability" if they fixed my door. I suggested he tell his bosses that leaving a senior citizen trapped in their garage, unable to get out in case of an emergency would cause far more medical, legal liability than simply fixing the door. Instead, I called an independent repair service who showed up immediately and replaced my broken spring, which was all that was wrong. It cost me thousands less than a new door, and everything is working fine. I did not fall for Precision's phony new garage door line and will NEVER recommend them to anyone. Use them at your own risk.
- Julie Morton
Dear Julie, We understand your frustration and disappointment with your recent experience. We sincerely apologize if our technician’s approach didn’t meet your expectations. We value your safety and strive to provide honest assessments. However, we also recognize that it's important to balance safety concerns with cost-effective solutions. It seems there may have been a miscommunication or misunderstanding during your service call. To better understand your specific situation and address your concerns, we invite you to reach out to our customer service team directly at 479-202-5251 or mrewerts@precisiondoornwa.com. We’re committed to resolving this issue and ensuring your satisfaction. Thank you for your time and understanding.
Fort Smith, AR
+Matt showed up on time, diagnosed my problems, explained in clear terms the repairs that needed to be done and gave me an estimate of costs. He was polite, friendly and focused on the job. I would not hesitate to give him and Precision a AAA rating. I will recommend Precision to the rest of my family members.
- James Hopton
Van Buren, AR
Sam, my technician, was professional and friendly. He explained the problem, gave me solutions, and fixed the issue in a timely manner. Thank you!
- Ariana Caballero
Fort Smith, AR
I have had positive experience with Precision in the past & knew they were the company I wanted to contact.
- Dorothy Sullivan
Sallisaw, AR
Justin was very nice and professional. He explained all of our options and once our decision was made he got right to work. Superior work and excellent service!
- Kathy Barnes
Lavaca, AR
Mr. Behrens: Your service tech. Matt did a excellent job of he does very polite, friendly and helpful. i would recommend your company to everyone.
- Lindel Graham
Fort Smith, AR
Matt was very prompt in arriving to assess garage door. He was very thorough in checking everything out and identifying numerous problems. He was able to provide quote for new door and explain the entire process.
- Linda Burroughs
Fort Smith, AR
Technician was right on time and was very helpful. I may be replacing my garage doors in the near future and will call in you to do that. Thank you!
- Becky Crawford
Heavener, AR
Great service, friendly tech put the opener on and explained everything very satisfied.
- Cathy Thomas
Fort Smith, AR
Matt was on time, courteous, efficient, knowledgeable and friendly. He assisted me in getting my car out of the garage and closed the door for our safety. It was a pleasure working with him! Thank you.
- Niki Wilson
Greenwood, AR
Matt was very professional and knowledgeable! Fantastic service and workmanship. I would recommend precision door to everyone..
- Mary Copeland
Product:
Technician: Matt Taylor
Fort Smith, AR
Matt T. was awesome! He had our garage up and running quickly! Our garage got amazing upgrades and he explained the operation details extremely well! We received great, quality service at an amazing price!
- Tenisha Murray
Product:
Technician: Matt Taylor
Alma, AR
In the past your service has been very good. However the service I received today was not very good. First off the scheduling was very confusing. Three times I got a verbal time you would be here and three times a text confirming my appointment was different. Today I had a 12 to 2 appointment the technician arrived at 10 and I got a notice the technician was on his way at 10:43. I explained the problem to the technician that during most of the year the sun blinds the safety lights and won’t allow the door to close. He said that if it happens again to let precision door know and he would move the lights back from the door. That is what I wanted this visit as I explained to the lady that answered the phone.
- John Guthrie
Fort Smith, AR
Tech was prompt & courteous. Matt explained everything in a way I could understand.
- Jo Ann Ballman
Van Buren, AR
Quick dependable service. Matt was very professional. Only service I will call.
- Brian Taylor
Fort Smith, AR
Cade was Very helpful and very respectful and as soon as I have the money I will be contacting him to have the new door put in
- Patrick
Thank you very much for the kind words, Mr. Miner! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!
Product:
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
We were very pleased. We did not have an emergency type situation like some but needed maintenance. Ethen was kind, respectful, and knowledgeable. He explained the new system and workings of it and ask if we had questions. Honestly I had no idea a garage door with its new controls could do so much but can see the safety of having it for sure. Could not have been a better experience.
- Karen Swafford