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Read what people are saying
about Precision Garage Door in:

Fort Smith/ River Valley Area, AR

Precision Garage Door of NWA & River Valley
has received 155 reviews, averaging 4.81 Stars:
1 2 3 4 5
Review:

In the past your service has been very good. However the service I received today was not very good. First off the scheduling was very confusing. Three times I got a verbal time you would be here and three times a text confirming my appointment was different. Today I had a 12 to 2 appointment the technician arrived at 10 and I got a notice the technician was on his way at 10:43. I explained the problem to the technician that during most of the year the sun blinds the safety lights and won’t allow the door to close. He said that if it happens again to let precision door know and he would move the lights back from the door. That is what I wanted this visit as I explained to the lady that answered the phone.

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Service Provided:
Garage Door Repair

Review:

Tech was prompt & courteous. Matt explained everything in a way I could understand.

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Matt Taylor Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technician: Matt Taylor
Review:

Quick dependable service. Matt was very professional. Only service I will call.

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Matt Taylor Service Provided:
Broken Garage Door Spring Repair

Technician: Matt Taylor
Review:

Cade was Very helpful and very respectful and as soon as I have the money I will be contacting him to have the new door put in

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Miner! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Cade Mercell Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Cade Mercell
Review:

Drew was amazing. He explained everything to me and answered all my questions and walked me through the process of how everything worked. He replaced everything except for the door itself. Looks great and works great and is quiet. Love it. I had used Precision several years ago and they did not disappoint this time either.

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation, Bobbie. It is wonderful to have people like Drew on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!

Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

Chose your service from the advertisements on your pickups. Sam Manes was excellent representative of your company and had my door fixed in no time. Will definitely refer more business.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. Adams! We take pride in providing the best possible service to our customers, and we are happy to hear Sam did just that. We appreciate your business! Best regards, The Precision Family

Sam Manes Service Provided:
Garage Door Repair

Technician: Sam Manes
Review:

Great service! Got to our appointment ahead of schedule, and our technician, Sam, was very polite, professional and did a great job! Highly recommended!

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A Response from: Patrick Behrens

Thank you for the stellar review and recommendation, Ms. Jones! We are proud Sam is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family

Sam Manes Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Sam Manes
Review:

we appreciate the prompt response and solving our problem,

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Mason! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business! Best regards, The Precision Family

Drew Bates Service Provided:
Garage Door Opener Repair

Technician: Drew Bates
Review:

Sam was very professional, explaining as he was fixing the door. Everything was fixed in an hour which I thought was very quick. Sam didn’t leave until I was satisfied with the results. Will call them again if I need work done on the door.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Bobby! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future! Sincerely, PDS of NWA

Sam Manes Service Provided:
Garage Door Repair

Product:
Springs

Technician: Sam Manes
Review:

The technician, Sam, was very polite and informative. He explained the process and let me view the damaged parts to show what caused the problem. He called to let me know he was on his way and arrived in a timely manner. I’m pleased with the service that was provided today. Thanks!

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A Response from: Patrick Behrens

Sam, thank you for leaving us a review. We're glad that Sam was able to provide all the accurate information needed! Your security and decisions are so important to us as a company, and we are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure!

Sam Manes Service Provided:
Garage Door Repair

Technician: Sam Manes
Review:

Cade did a great job. you are fortunate to have a professional like him working for you.

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A Response from: Patrick Behrens

Thank you so much for the kind words, Mr. Davis! It is wonderful to have people like Cade on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!

Cade Mercell Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Cade Mercell
Review:

Justin was able to fix the problem in minutes! Very impressed!

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A Response from: Patrick Behrens

Thank you so much for the kind words, Donita! It is wonderful to have people like Justin on our team, and even better to hear that he takes great care of our customers. Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Sam Manes was prompt and very professional. My opener was an easy fix but I had been considering a new garage door system as mine was over 25 years old. I had been checking out prices and Precision Door was in right in the ball park. They offered an 18 month financing with Synchrony with no interest if paid within the 18 month timeframe. I am very happy with their service.

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A Response from: Patrick Behrens

Thank you for the stellar review and recommendation, Ms. Daley! We are proud Sam is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family

Sam Manes Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technician: Sam Manes
Review:

We received great service from your sales person Justin Peterson. He was very knowledgeable and answered all questions we had. We really feel valued as a customer.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. Bollinger! We take pride in providing the best possible service to our customers, and we are happy to hear Justin did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

New door opener is amazing so much quieter than our last great choice going with the belt drive. Tech was great to talk about options and was very informative for future will plan on doing business with Precision again.

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! We value our members of our team and we hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!

Cade Mercell Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Cade Mercell
Review:

Sam was very professional. He quickly identified the issues and resolved them in timely fashion.

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A Response from: Patrick Behrens

Glad we could help! We appreciate your business and look forward to serving you in the future!

Sam Manes Service Provided:
Garage Door Repair

Product:
Springs

Technician: Sam Manes
Review:

Tack was very friendly. Very knowledgeable. And explained what issues he corrected. And what further issues I might see.

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A Response from: Patrick Behrens

Glad we could help Mr. Eatmon. We appreciate your business and look forward to serving you in the future!

Cade Mercell Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Cade Mercell
Review:

Called to schedule someone to fix a 22 year garage door with an 8 year broken spring. Was told $99 to $299. Service guy shows up and says he will ONLY replace with 2 springs for $800 to $1100. I say no but then have to pay $50 for him to leave. Was never told about a service call fee.

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A Response from: Mike Rewerts

Thank you for your Review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. In your case, I understand that you are displeased with our Service Fee. When we spoke I understood that the Service Fee was NOT mentioned to you, and I immediately refunded the $49.95 for you. The reason for the Service Fee as we discussed on our call is to cover the high cost of having trucks and employees available 24 hours 7 days a week. The Service Fee as we spoke also includes a 27 point Safety Inspection, and any of our recommendations of repairs that may be needed to get you back to having a fully operating garage door that's safe for you and your family. We appreciate your business. Please don't hesitate to contact me to discuss anything further.

Comment from: A. Bender

Yes if I could 5 star the customer service I sure would! Thank you Mike for contacting me and refunding the service fee. I greatly appreciate it. Cade was super nice also!

Cade Mercell Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Cade Mercell
Review:

Very good service. Rates not bad. Very pleased

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Service Provided:
Garage Door Repair

Review:

They show up quickly. Care about their customers. And they are professionals!

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A Response from: Patrick Behrens

Thank you for the kind words, Sam! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Acoya Herron Service Provided:
Garage Door Opener Repair

Residential Installer: Acoya Herron
Review:

They came out the same day I called and did a great job, great service and great company to do business with.

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A Response from: Patrick Behrens

Thanks for the kind words Tommy! We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Did a very professional job and very quickly.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Danel. We appreciate your business!

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Recomemded by my customers. Service is great.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Aubrey. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

I was very impressed with the response time, the gentleman was very knowledgeable and helpful,,took care of the problem, very satisfied with your company, thank you

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A Response from: Patrick Behrens

Thank you very much for the kind words, Ms. Rogers! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Great service, fast response, thorough diagnosis and always reliable service!

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A Response from: Patrick Behrens

Thank you for your review, Anthony. We are pleased to hear you have made Precision your go-to garage door company and that you have a lifetime relationship with us. Thank you for choosing Precision! We look forward to working with you in the future!

Drew Bates Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Drew Bates
Review:

Did a excellent job

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A Response from: Patrick Behrens

Thank you for the great review Mr. Snider. We appreciate your business!

Chris Wickham Service Provided:
Garage Door Repair

Senior Residential Installer: Chris Wickham
Review:

We’re Very Grateful to Dustin and his Co-worker for getting our Garage Door Spring repaired in such a Timely Matter.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Mings! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Quick and affordable service! Great people to do business with.

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A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Mr. Thompsom! Our goal is 100% customer satisfaction, and great to hear our team has achieved that goal with you. We appreciate your business!

Acoya Herron Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Residential Installer: Acoya Herron
Review:

Our technician Jacob was phenomenal. He not only made sure we knew what was happening every step of the way and saved us some money but he was just a really nice person and made you feel super comfortable with everything. We will definitely use this company in the future if we ever need any other garage door repairs.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. Zorbaugh! We take pride in providing the best possible service to our customers, and we are happy to hear Jacob did just that! We appreciate your business and look forward to servicing you again in the future! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Thank you for sending Jacob out to service the overhead door today. He was prompt, very professional and figured out the issue immediately. In today’s work environment, Precision Door Services is very blessed to have such a valuable employee.

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A Response from: Patrick Behrens

Thank you, Mr. Duff for the stellar review. As consumers ourselves, we understand how important customer service truly is. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you in the future! Respectfully, Your Door Team at PDS of NWA

Service Provided:
Garage Door Repair

Product:
Rollers

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Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618