Review:

Fantastic service and very quick to take care of our needs. Your service tech, Trent Dunn, was knowledgeable and explained the service he was recommending (and why) very well. We totally understand the mechanics of the garage door and the need to keep an eye on that gem and service regularly as a standard practice now. Trent was also very good about showing us the "moving parts" so to speak. Very pleased with our recent repair and service! Cheers!

Review:

My tech was Justin Peterson. Justin showed up early and determined that I had more that broken springs, the rollers needed replacing as well. Justin was VERY professional from start to finish, and his work was GREAT.

Review:

Jayden did an outstanding job! He was very knowledgeable and explained everything in simple, understandable words! My wife and I are very impressed and pleased with our new garage door opener, and, as I told Jayden, we will be purchasing new garage doors from you all next year.

Review:

Jaden was courteous, professional and fixed the problem in short time

Review:

Our garage door spring broke when I attempted to own the door. I called precision garage door to inquire about a repair and within an hour I had technician arrive and within an hour the spring was replaced and door was working fine. The technician did a great job. I recommend Precision Door will give them a call if ever need garage doors or service in the future.

Review:

Our garage door torsion spring broke on a Saturday and via live chat feature on the website we scheduled for a Sunday replacement. We chose Precision due to wonderful reviews on both Google and their own website, info on website being consistent with multiple other companies, lifetime warranty mentioned on website and no extra charges for weekend appointments. Our tech arrived a tad early after a phone call making sure that was ok, texted his picture and info and wear very polite. He seemed very knowledgeable, answered all our questions and did not try to sell us things we did not need. We did go with his suggestion of a 2 spring system as all we saw online suggested 2 springs for a double car garage door and had expected this. He inspected other parts of the system (rollers etc) and found them to all be in good shape and not needing repair or replacement. Prior to completing the job he showed us how easily the door raised and lowered by hand (when the opener was not connected of course). Once the opener was turned on there was a popping noise that was not there prior to the repair. The tech explained he had tried to correct a slight side issue and that he would fix it. After he corrected the issue the noise was gone and the door raised and lowered properly. Upon completion I asked about the 2 springs being the proper strength for the door as making sure you're springs weren't to much or to little for your door size was mentioned on several websites I had seen. He assured us that the new springs were indeed the proper strength for the door. He told us that the warranty was 5 years which I questioned due to the website. He explained that the springs were rated at a certain number of cycles and upon review of the website I saw that it states lifetime warranty available on a particular spring so that was not an issue as I misread that. I was emailed an estimate and receipt after the tech left and noticed only one issue, there was a place to sign which neither of us was offered to do. There was a scribble in the spot. I doubt this will be an issue, just something noticed. So my day of repair (06/06/2021) review is 5 stars. As with any review of any product or service, if any issues arise that change my mind I'll make an update on my review.

Review:

Need to upgrade garage doors from a two door set-up to a single door.

Review:

This is my second time with precision doors, the first time I hade one door replaced. this time I had the other door and everything else replaced(rails, motors, springs, etc.) The installer(George...forgot his last name), went above and beyond what was expected by me. He made sure everything was perfectly leveled, centered, etc. He rewired all the old wires, sensors/eyes, and made everything look professional. I had a few boards that the motors mounted too that were splitting, I went to Lowes and bought new ones of which he replaced. I also had both doors insulated, of which I was highly skeptical of the difference that would make since the back door had a one inch space under it to allow carbon monoxide to escape, and the central heat and air doesn't extend to my garage. However since the instillation my garage maintains almost the exact temperature as inside my house, I am amazed by that. The only complaint I have seen in the reviews is the cost of their services. As with all things, you get what you pay for...and I am totally silicified with what I got, for what I payed. When it comes to buying expensive things like computers, welders, and even shoes...you can save a lot of money by buying them from Walmart...but I promise you, they wont last as long. I will definitely recommend others to Procession Doors and no offence to the rest of your guys, but ask for George :) Thanks again.

Review:

$300 to replace 2 cables? Plus tried to upsale me to a $1000 bill? Nope never again.

The hardest part of giving the type of great service that Precision Door is proud of is communication, We appreciate the communication from you regarding your outlook on the service we provided to your daughter Beth, who lives at the residence you wrote this review about. She was there when we provided our service and has written us a 5-star review on Google. As a parent I understand being over protective of our children, even when they are adults. Our technicians pull every damaged or worn out part on a door and then let the customer decide if that part should be replaced or not. We presented those parts to your daughter , who then made the decision to replace her worn and damaged parts with our superior quality parts , such as stainless steel cables. We may give the option of replacing all of the parts on a door , but leave that decision up to our client. Unfortunately you were not present when we at the home , and it is difficult to assess the condition of parts over the phone. We received a 5-star and a 1 -star review on the same job. Of course we would like both reviews to be 5 stars, but we will be happy with knowing the 5 star reveiw was left by the person who actually was present and was able to walk through the worn and broken parts on the door and then make the best decision for her. We wish you and all of your family the best , and hope that your future garage door repair experiences are good ones.

Review:

Quick and accurate. Very courteous.

Review:

Andrew was on time to install our new garage door. He also asked me about options I had when installing. He was great to work with and would definitely use them again.

Review:

Appointment was fast and easy to schedule. Work was first class and efficiently completed.

Review:

Very courteous, polite and professional. New exactly what our problem was after checking all possibilities. Would recommend your company to everyone who is having problems with their garage. Thank you Precision!

Review:

Kind of pricey just to put (2) rollers back on and reland the cable. Tech was awesome 5 stars for the tech 1 star for the pricing

Review:

I called Precision after seeing a TV ad.. Justin Peterson arrived early for the appointment after calling first. My old garage door was almost 20 years old and there were many issues which he patiently explained to me in detail. He explained my options and ordered my new door and opener. Wes Smith was the technician who installed my new door. He was also excellent. He arrived on time and besides installing the new door and opener, he helped me understand the new features and even swept out the garage. Every step of this transaction was professionally done. I love my new door and opener and am so happy to have the insulated door.

Review:

Aaron was my tech. very personable and explained everything in great detail. it was a pleasure to be able to work with him.

Review:

Steve and his apprentice did a quick and great job!! Upfront with pricing and what all was included and gave me other options for my consideration. This is the second time I've had Precision to work on my two garage doors and each time it was a great experience. I would suggest them to anyone who would ask.

Thank you for your wonderful review Mr. Ferus! We take pride in providing the best possible service to our customers and we are happy to hear that Steve and Trenton were able to do that for you! It's great to have you on our team. We appreciate your business, The Precision Family.

Review:

Steve and Alex did a great job. Friendly and fast service, was fixed the same day.

Thank you for your review Mr. Davis. We take pride in 100% customer satisfaction and glad to hear Steve and Alex were able to do that for you. We appreciate your business, The Precision Family.

Review:

I needed to find out why my door was making so much noise, I saw the TV add and called to set up an appointment. Aaron was able to come the same afternoon and gave me his suggestions and quotes. I decided to go with replacing my 20 year old garage door with a new one. It will be installed in 3 to 4 weeks.

Thank you for your review Emily! We are glad that you saw us on TV and gave us a call! We cant wait to see your new doors, The Precision Family.

Review:

Super nice technician! Took time to explain and cleaned up!

Thank you for your review Jamy! We take pride in making sure our customers are 100% satisfied and we are glad to hear George was able to do that for you. Best regards, The Precision Family.

Review:

Professional friendly service and time to answer questions. George Carpenter is the man who exceeded my expectations.

Outstanding! We are happy to hear George was able to exceed your expectations Mr. O'Neal. We appreciate your business, The Precision Family.

Review:

We called Precision because of an add in a coupon book we received in the mail. Very timely, courteous, and knowledgeable. Price for the repair was given before work was done and it was reasonable. We are very pleased.

Review:

Excellent service, very satisfied

Review:

Fantastic service and very friendly tech. He was very thorough with his work.

Review:

Justin was the best! He did a great job explaining what was wrong with our door. He fixed the problem and the door works great and is alot quieter!. Great customer service

Review:

First let me say that Aaron Hart, your service technician, was first class in every way. He was punctual, polite, informative and very professional and I would rate him 5 stars. In fact, I was very impressed with everyone I talked to with your company, and from that standpoint I have no criticisms at all. Your people were courteous, and you did a great job of keeping me informed. I do however have a problem with the fact that despite the fact that Aaron diagnosed a loose chain he was unable to make any adjustments to it due you your current company guidelines. While I don't question your right to decide what services your provide, I do find it disappointing that a service as basic as tightening a chain would not be available from your company, especially for the amount of the service charge and diagnoses charges made. I do believe that your unwillingness to provide such a basic service should have been disclosed prior to your visit.

Review:

Polite, excellent service, very prompt.

Review:

Very professional and work got done quickly very happy with their service

Review:

Thank you to all the Precision crew for the installation of a new door opener and springs replacement. You guys are a great group to work with! Thanks Justin and Casey!!

Thank you for the kind words, Ms. Earney. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business! Best regards, The Precision Family

Review:

I was very thankful that Precision Garage Door Service was able to get someone out here within a day (on a Saturday no less). Justin Peterson kept in touch to make sure I knew how quickly when he would get here. He was very professional and explained the issue I was having, provided options for repair and was clear about each line item on those estimates. He did a great job, and I was impressed with the personal touches, professionalism and clear communication of this company.

Thank you for sharing your positive experience with us, Mr. Bentley! Our goal is 100% customer satisfaction, and it sounds like Justin achieved that goal with you. We appreciate your business! Best regards, The Precision Family