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about Precision Garage Door

Precision Garage Door of Northwest Arkansas
has received 513 reviews, averaging 4.94 Stars:
1 2 3 4 5
1 2 3 4 5 Date: 11/04/2021
Garage Door Repair
,
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve did a great job ! on-time friendly and professional.
Steve Jones
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We chose Precision, because we received wonderful service from you two years ago. Today's experience was also perfect. You answered the phone promptly and in person. Trenton introduced himself before he arrived. He was courteous and thorough. Even though the fee was more than we expected - the charges were perfectly explained, and we actually ended up with a better deal than we deserved, and now we have a lifetime warranty. We would recommend Precision for anyone needing a Garage door, or needing service on one.
Phil Opperman
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We backed out of our garage on Saturday and the door was not all the way up. Needless to say it was bent and would not go up or down. Precision Door sent out Anthony Birge and he stayed that evening until he got the door straightened enough that we were able to get it closed. He came back on Monday, worked taking the panel off, straightened it enough that he could get it working again. This technician is the greatest. Very professional, very meticulous and very friendly. We highly recommend Precision Door Services and ask for Anthony. Would give him 6 stars if we could. Thank you Precision and thank you Anthony.
Charles Gunther
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We are new to the area and needed someone to "tune up" our garage door and replace a weathered bottom door seal. Jaden, our representative, was courteous, professional, timely, and polite. He explained everything he did and asked if I had any questions. He even laughed at my dumb jokes and not so funny comments. Most importantly, he represents your company well!
Jim Wilkins
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jaden came out to repair my garage door, which had jammed due to a bad cable. He was very knowledgeable, polite, explained what had caused the problem to begin with and offer a couple of solutions for me to select from for the repair. He was fast and did a great job. I’m pleased with the quality of service I received!
Tim Lewis
Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We called for service Tuesday morning and the repair man was here by 3p. He explained what the problem was with our garage door and took the time to make sure we understood the repairs and the costs. Very friendly, personable. Would recommend your business to anyone who needs help with a garage door.
Bryce Fisk
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Trent was one of the best service techs I've come across in a long time. He gave excellent advise, as well as excellent service. I would highly recommend using Precision for your garage door needs.
Martin Johnson
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excelent service Same day service and within a few hours they were servicing our garage door. We got a new equipment and it is awesome. Very satisfied with the service in terms of call attendance, installation, customer service, price. Thank you. Highly recommend
Patsy Vega
Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

A very professional organization that goes above the normal level of service. They communicate extremely well and offer service times for working people. I was impressed by the extra things that they did while replacing my garage door opener. The technician who serviced my garage door opener arrived on time, was very knowledgeable about their products, very efficient and performed the work to a high quality standard. I would definitely use this company again.
Mary Fleck
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision was recommended by a coworker and I'm glad he did. I called for an estimate and was surprised not only to have someone arrive the same day but also have all the supplies to repair and install the same day too. Trenton was very friendly and professional and provided excellent service.
Beth D
Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Your company was recommended to us by a friend here in Alma who had used your company recently.
Louis Whorton
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Steve was amazing and knowledgeable. Got us back up and working quickly and provided a couple options on costs, so we could make an informed decision. Definitely recommend Steve and will ask for him in the future!
Darrin Lee
Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Just was very helpful to explain everything. Did a great job on the instillation of the rollers and springs.
Larry Mccarver
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I appreciated the fact that a tech could come out same day and fix my broken springs, but when I called and said I’ve had someone look at it and I just need springs replaced I don’t want to be up-saled to buy a $1,000 door. The tech was insistent we needed a new door then said if we wouldn’t buy the new door we would need to sign off on some “liability” because apparently the door could “fall down” at any moment. Nothing makes me less trusting of a tech when I already know the issues and you try to tell me I need to buy something that isn’t needed. I felt like their price was rather high anyways but once the tech come out I just needed it done. I won’t be calling Precision Door Service again.
Kristina
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I am most impressed with the speed in which you responded to our request. Not only did you call almost immediately, you sent a representative to our house the very next day. In fact, Trenton called an asked if he could come sooner than scheduled. Great service.
Rhonda Lievsay
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

One recent Saturday morning we were going out for breakfast and the garage door would not open properly. This left us with no car and no way to go where we needed to. I googled Precision Garage Doors and they had a very high rating. A service man (Jaden Mayor) was sent to our house within two hours and he looked things over and gave us recommendations and quotes. I figured we'd be put on a list to do the job in one or two weeks. However, Jason had everything on his truck and the job was done in a little over an hour. Since then the garage door has been working just fine and we are very happy with Jason's and Precision's work. I would recommend this company.
Peter Markovich
Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose PDS from a recommendation from a friend. Having just moved here from CO, I had to go by recommendations. I can't say enough about the customer service you provide. From quick response for garage repair, to then purchasing and having a new door installed, everyone I dealt with was knowledgeable, professional, and courteous. Garrett was awesome! Thank you for a job well done.
Gail S
Service Provided:
Install Garage Doors
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I saw your AD on tv. Called this AM for repairman. Your great company sent a fantastic repairmen within an hr. I have never had a service man at my home that worked so hard to fix my garage door ever. So very nice and couldn’t ask for anything to go any better. When he finished repairing my door, it is working fantastic. Please let him know how much I appreciate his hard work . Thank you for your prompt service . I do not have his name but you do snd please let him know have grateful I am for his hard work and promptness !!! Janis Corrales
Janis Corrales
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jayden did an outstanding job! He was very knowledgeable and explained everything in simple, understandable words! My wife and I are very impressed and pleased with our new garage door opener, and, as I told Jayden, we will be purchasing new garage doors from you all next year.
Tim Pruitt
Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

24 hour service is the best. Justin arrived earlier than scheduled and took care of the problem. He is very professional and knowledgeable. Plus, takes time to explain the problem and solution. We were very pleased that he was the technician assigned to us. We are extremely pleased with Justin and Precision Garage Door Company.
Carl Sewald
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We couldn't be happier with Precision Door, we promptly got an appointment at the perfect time, our technician Justin Peterson called ahead, arrived on time, and took care of our garage door concerns professionally, efficiently and with a smile. Highly recommended!
John W
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jaden was courteous, professional and fixed the problem in short time
Drew Wieters
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

the best service ever! They came right to my house. Justin was courteous, helpful and honest.
Liz Ryan
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors
Ashley Herrington
A Response from: Patrick Behrens

Ashley , Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available. We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Jaden was very professional and repaired our door in record time. He also gave us some hints on how to prevent any future problems.
Mark Droll
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great Technician, very knowledgeable and did a great job repairing my springs and faulty cables.
Keith Ehmke
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Door installed a new garage door for me last August. I was having trouble with the opener. Called for an appointment. Was relieved to have prompt, same day service. Jaden was terrific. He explained about the sensor that had been slightly moved. He helped set up the myQ ap that I was intimidated to do on my own. So relieved. Precision is fortunate to have an intelligent, polite and personable employee such as Jaden. Hats off to Jaden and Precision Door Northwest Arkansas!! Thank you, Gail
Gail Jockers
Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Prompt service. Explained options. Very personable and professional.
Carole Martin
Service Provided:
Garage Door Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very knowledgeable and the workmanship was outstanding look forward to using their services in the future we feel lucky to have had precision overhead garage door services do our work would highly recommend them to anybody
Anthony Souza
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

We got new garage doors and garage door openers. We simply love the look of the doors and hoe smooth the garage doors now open. All installers were extremely professional and knew what they were doing. Like most things, we did have a few bumps in the road and Lee the Director of Operations and Kari worked with us through those. The quality of the work and the doors themselves are really good. Would recommend them to anyone.
Ajay Joshi
Service Provided:
Install Garage Doors
Product:
Garage Doors
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