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Read what people are saying
about Precision Garage Door

Precision Garage Door of Northwest Arkansas
has received 140 reviews, averaging 4.97 Stars:
Review:

Great service! Extremely fast, professional and friendly. Completely buttoned up. Highly recommend Precision Door NWA!
Dennis Wewers
A Response from: Patrick Behrens

Thank you Dennis! This is exactly what we want to hear. We appreciate your business and look forward to serving you in the future! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Review:

Good service, Kevin replaced 2 springs.
Dean Mechels
A Response from: Patrick Behrens

Thank you Dean for the kind review. We are glad to know you would recommend us. We appreciate your business! Respectfully, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
Review:

They showed up and repaired the door quickly and gave me the option to purchase new cable with a lifetime guarantee. It was reasonably priced, I took the deal. It was installed. We got fast friendly service. We made a friend in the process. I will trust them with all my work, and will happily refer them to my family and friends.
Kirk Ehrenfelt
A Response from: Patrick Behrens

Thank you for the kind review Kirk. We appreciate your business and the recommendation! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Cables
Review:

Precision Garage Door was a refreshing change from my normal experience with service businesses. The representative was very thorough with his assessment of the problem. He gave us three options as to the detail and expense would be, and finished the job very efficiently. We definitely will use Precision Garage Door the next time we have a need.
Temple Igleburger
A Response from: Patrick Behrens

Thank you Temple for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We appreciate your business and look forward to serving you in the future! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Repair
Product:
Rollers
Review:

Serviceman was prompt and I assume did a good job (this was a duplex I own). He was great to let me know what was going on and worked out time with tenant.
Anne Burke
Service Provided:
Garage Door Repair
Review:

Service tech was very professional, and performed is work with expert detail.
Charles Johnson
A Response from: Patrick Behrens

Thank you Mr. Johnson for the great review. We appreciate your business and look forward to serving you again in the future! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
Review:

We called Precision Door Service yesterday, and they came out today. On time and very knowledgeable about the issues we were having. He provided estimates for different options, and then talked with us to choose the best option. Very nice technician that took his time to do it right. So happy we called them. Thank you!
Jay Hall
A Response from: Patrick Behrens

Thank you Mr. Hall for the stellar review! We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Great customer service - on a Sunday! Jacob was extremely knowledgeable and great to work with. He was there on time and communicated throughout the day to let me know when to expect him. He clearly explained options and pros/con for fixing my garage door issue, and was very quick to make the repairs. Would do business with Precision again.
B Evans
A Response from: Patrick Behrens

Thank you for the kind words Mr. Evans. We are so proud to be your go to garage door repair company. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I called after searching the internet for garage door repair companies. I was pleased that someone could be at my home the same day I called. Kevin, the service person, was very pleasant and professional. He explained everything that he did and offered suggestions. Kevin was wonderful and represented your company very well.
Kent Matayo
A Response from: Patrick Behrens

Thank you Mr. Matayo for offering your feedback. We are pleased to know you were happy with your service experience. We appreciate your business! Respectfully, PDS of NWA

Service Provided:
Garage Door Opener Repair
Review:

The service call was 50 dollars to fix a something that took 2 minutes to fix which I didn't have a problem with but he wanted 150 dollars more to fix after getting here I realized this was nothing but a scam gave him his 50 dollars and sent him on his way. I had to make a special trip back to fix it myself and it literally took 2 minutes I don't appreciate being scammed!
James Jewell
A Response from: Patrick Behrens

Mr Jewell, As the Owner and a Sanctioned trainer for the industry here at Precision Door Service of NWA, I would like to sincerely apologize for how you interpreted your experience. Our policy states that there is a service fee for a technician to come out to your property and diagnose the issue with your door when it comes to repairs. This was quoted upfront in your phone call with us when you scheduled your appointment. After arriving at your property and upon doing his inspection, our technician diagnosed your 10 ft high (Commercial Door) as being off the tracks due to lack of maintenance, and a few (noted) worn parts. You were then presented with not one, but three different options based on your current and future plans for the door. Our options were designed to fix not just the door being off track, but also the root cause for why it happened and a warranty provided. When presented with the solution and fees associated with, you then denied the service, which is completely up to you. Please understand, we always have our customers best interest at heart in all we do and although you chose not to use us this time, we would hope that we might still have the opportunity to earn your business in the future. Sincerely and respectfully, Patrick

Service Provided:
Garage Door Repair
Review:

Super nice and knowledgeable. Work done on time, correctly and at a great price.
Brian Humphrey
Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
Review:

Patrick Behrens, it has been a pleasure to met you. Dayton Thouvenell, your technician was very professional in installing the new garage door and opener which is so quiet. We hope to see you again soon. You will receive all our business in the future! God bless you!
Jim Pentz
A Response from: Patrick Behrens

God Bless you as well and likewise Mr. Pentz! I know that in shopping for new doors, we were not your only option available. We are so proud and humbled to be the ones that got to be part of your project. From all of us here at Precision, We appreciate your business and wish you and your wife the absolute best! Enjoy that new Garage Door. Sincerely, Patrick Behrens

Service Provided:
Install Garage Doors
Product:
Garage Door Opener
Review:

Thank you! Our Technician Mr. Johnson was excellent. Called Saturday morning and he came out that day to help us with our garage door. Extremely helpful and very professional. He worked hard to make sure we had the best service and experience. I would highly recommend to all my friends and family!
Ely Yale
A Response from: Patrick Behrens

Thank you Mr. Yale for the awesome review. We are pleased to know your experience with us was a positive one. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Repair
Review:

Excellent Customer service, All the way from the call i placed to get my garage serviced to Technian who fixed my garage door!!! Would reccommend.
Stella Ziebell
A Response from: Patrick Behrens

Thank you Mrs. Ziebell for such kind words. We appreciate your business and look forward to working with you in the future! Respectfully, Your Door Team at PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Review:

John was very friendly , new all about the products . Would recommend Percision to others.
Kathy Trammell
A Response from: Patrick Behrens

Thank you Kathy for taking time out of your day to leave us this feedback. We truly appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

I give Precision a 5+ the tech was very professional and explained everything plus took pictures and showed the differences. He was very complete in checking everything. He went way above and beyond just repairing the remote controls. He checked everything on the garage door. He found wires that were in need of replacement and he took care of that as well as realigned the door to help it open up easier and to protect it. He lubricated everything and made sure before he left that the garage door and the openers were working as best they could. He explained the need for possible future repairs and was very helpful in explaining everything to me. We chose to go with the least expensive repair at this time and he had no problem and was very pleased to do as we asked. He was fantastic! I will never use anyone else but Precision as long as they have employees who are honest and complete in their work. I watched him checking on everything. He was the best! Thank you for helping me to get my garage door openers working again and for the extra care taken to make sure I was safe. Mary
Mary Blake
A Response from: Patrick Behrens

Wow! We are truly humbled by this review Mary. Thanks again for entrusting us with your project. We appreciate your business and look forward to working with you in the future! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Repair
Review:

Great service and super professional! Called them at 7:45am after the main spring popped on my garage door during the night. Answered quickly and had a technician out that same morning. Provided several pricing options (mild, hot and spicy) and then completed by noon. Ron was great!
Gino Capito
A Response from: Patrick Behrens

Thank you for the awesome feedback Mr. Capito. We are happy to have been part of your project. We appreciate your business! Respectfully, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

I am so pleased with the wonderful young man who repaired my garage door this morning. I will ask for him again if I need your services again. You are lucky to have him on your team. HE did a great job and was very nice. Thank you for sending him.
Debi Hashimoto
A Response from: Patrick Behrens

Thank you Debi for the kind words. We appreciate your business and look forward to serving you again in the future! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Review:

An accident in my garage knocked my door off track and damaged some parts.I called Precision bc it had good reviews online. Kevin called me back and came the same afternoon. He worked until the job was finished at 9 PM. He also did a good job of explaining what parts were needed and why. It works smoothly and quietly now.
Mary Pablo
A Response from: Patrick Behrens

Thank you Mary for the great review. We will always stay until the job is done right, even if it's late into the evening. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Review:

Technician very nice and did a good job...The only thing I just don't like to have someone try to sell me thing that isn't necessary...but we worked to get the job done..
Karen Kerr
A Response from: Patrick Behrens

Thank you Karen for the feedback. Please know that it is never our intent to "sell" you something, however in your case it was imperative that we change both springs, as they were the same age. This is a well known "Best Practice" within our industry and why we even cover it on our website, under the topic of (Spring Repair). Thanks again from everyone at Precision for entrusting us with your project. We appreciate your business and are so glad we could help get you back up and running! Sincerely and Respectfully, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
Review:

Your website is very informative and I was in need of a new opener. I was able to select the best opener for my garage based on the information on your website. I called your office and an installer was at my house a few hours later. The installer was very knowledgeable and confirmed my opener selection and advised that I repair the springs and door rollers/cables, etc. The installer completed the entire installation within a few hours and everything worked as expected. The new opener (belt-drive) is very quiet and the garage door opens/closes perfectly. I will certainly recommend Precision to my neighbors and friends.
John Salina
A Response from: Patrick Behrens

Thank you John for the great review! We are glad to know you were pleased with the products and service provided. We appreciate your business! Respectfully, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
Review:

Thanks your services are very appreciated and we’ll get back with y’all soon on the garage door motor around February or March thanks scott & Ruby hierarchical Have a safe New Year’s Eve.
Scott and Ruby Gierach
Service Provided:
Garage Door Opener Install
Review:

Called yesterday about my garage door spring breaking. John and Kevin came out first thing this morning and got it fixed quickly and did a great job. John was a super nice and friendly guy and we had a few good laughs too!
Misty Smith
A Response from: Patrick Behrens

Great to know Misty, so glad we could help. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Precision came to my house to repair a broken spring. The technician arrived on a timely basis, identified the problem and explained additional services that he could provide. He did so without any sales pressure. He did a great job of explaining what he was going to do; and afterwards walked me through the project. I would highly recommend them.
Jim
A Response from: Patrick Behrens

Thank you Jim for the great review. We are glad to know you were pleased with Kevin and your repair service. We appreciate your business and look forward to working with you again in the future! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Learned of company at a home show and was impressed with quality control and employee training. Followed up with a check on company online. When I called for routine maintenance service, appointment available within 24 hours and good flexibility in time options. Technician Dayton was courteous, friendly, and clearly knowledgeable. Some repairs were recommended but I was given 3 options and there was no hard sell- just clear explanations of parts of system and why work might be needed. Work finished promptly. I was shownhow to perform routine maintenance myself. Very impressed with Precision! Highly recommend!
Barbara S
A Response from: Patrick Behrens

Thank you Barbara for the kind words. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Repair
Review:

Very professional ,polite,and work conscious .
Trisha Giboney
A Response from: Patrick Behrens

Thank you Trisha for the great review. We are pleased to know you were happy with your service! We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
Review:

John and Ron did a great job. They were very fast and friendly while maintaining a professional attitude. They were there to fix my door within two hours while the other guy guaranteed me a call back with in 24 to 48 hours.
Jay Hiebert
Service Provided:
Garage Door Repair
Review:

Dayton did a really good job. He give me a good estimate on what the cost was going to be. He was also very friendly and knew what he was doing. Thank you very much.
DAVID W CLARK
A Response from: Patrick Behrens

Thank you Mr. Clark for choosing us at Precision Door. We are ecstatic to hear you were happy with the level of service and your technician. Please don't hesitate to call if you should need us in the future. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Review:

Great professional and friendly service by Dayton Thouvenell. Would highly recommend Dayton and Precision Door Service.
Tahni Rogers
A Response from: Patrick Behrens

Thank you Tahni for the great review. We appreciate your business and look forward to working with you in the future! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Review:

5 stars. Technicians were very friendly and helpful. I would recommend them and your company to anyone. Thanks for your prompt service.
Helen Heathman
Service Provided:
Garage Door Repair
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