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Read what people are saying
about Precision Garage Door

Precision Garage Door of NWA & River Valley
has received 963 reviews, averaging 4.88 Stars:
1 2 3 4 5
Review:

Justin was able to fix the problem in minutes! Very impressed!

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

great service excellent young service man personal, well trained, can not say good things

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Cade Mercell Service Provided:
Garage Door Repair

Technician: Cade Mercell
Review:

Sam Manes was prompt and very professional. My opener was an easy fix but I had been considering a new garage door system as mine was over 25 years old. I had been checking out prices and Precision Door was in right in the ball park. They offered an 18 month financing with Synchrony with no interest if paid within the 18 month timeframe. I am very happy with their service.

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Sam Manes Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technician: Sam Manes
Review:

We received great service from your sales person Justin Peterson. He was very knowledgeable and answered all questions we had. We really feel valued as a customer.

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Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Our remote was not working, even after we changed the battery. The technician came out and played with it and got it working. He then evaluated our Genie Garage Door opener and tightened one of the light bulbs. He offered to replace the unit, but we won't at this time

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Cade Mercell Service Provided:
Garage Door Opener Repair

Technician: Cade Mercell
Review:

New door opener is amazing so much quieter than our last great choice going with the belt drive. Tech was great to talk about options and was very informative for future will plan on doing business with Precision again.

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! We value our members of our team and we hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!

Cade Mercell Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Cade Mercell
Review:

Thank you Cade. He was very knowledgeable and courteous.

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A Response from: Patrick Behrens

Thank you, Twyla for the great review! We will certainly pass along to Cade; just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Cade Mercell Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Cade Mercell
Review:

Was very professional and knowledgeable and explain the product well and went over how to use the new garage door opener and the warrenty and answer all of my questions.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Stephens! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Drew Bates Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Drew Bates
Review:

Excellent and timely service. I was referred to you by a family member and I am very satisfied with the work. Thank you so much.

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation, Ms. Bowman! Thank you for choosing Precision!

Cade Mercell Service Provided:
Broken Garage Door Spring Repair

Technician: Cade Mercell
Review:

Justin did a great job fixing my garage door. It is so quiet now. I will call Precision Door Service the next time I have a problem with the garage doors.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Norman! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Had a long look at what took place with the repair of the shop door. The tech looked somewhat lost when he looked at my shop door. I hit the clock on my phone and took note of what happened. He spent at least half or more on the repair time on the phone talking to someone about what to do and how to make it work . Then another tech stopped by to give moral support and instructions . Both seemed to be customer friendly. Come to find out that they haven't been working on big shop doors so I am a guinea pig. And i paid for the learning experience .Door works . I am much smarter now.

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David Stubbs Service Provided:
Garage Door Repair

Technician: David Stubbs
Review:

Sam was very professional. He quickly identified the issues and resolved them in timely fashion.

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A Response from: Patrick Behrens

Glad we could help! We appreciate your business and look forward to serving you in the future!

Sam Manes Service Provided:
Garage Door Repair

Product:
Springs

Technician: Sam Manes
Review:

My service rep was very good & really knew his stuff. My garage door operates so quietly now. Also I received same day service.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Ms. Pichoff! We take pride in providing the best possible service to our customers, and we are happy to hear we were able to do just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Sam Manes Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Sam Manes
Review:

Booking services was easy and Cade Mercell showed up early and got my garage door fixed within an hour. He was very professional and explained all the repairs and expenses very thoroughly. Amazing customer service from Cade. Will use Precision again for any future repairs on my garage doors. Thank you!

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! Cade is valuable members of our team. Thank you for taking the time to leave us a review and for choosing Precision!

Cade Mercell Service Provided:
Garage Door Repair

Technician: Cade Mercell
Review:

This is the second time (different houses) I have used this business and the services were performed in a very professional manner. Definitely recommend.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Garrison! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future!

Cade Mercell Service Provided:
Garage Door Repair

Technician: Cade Mercell
Review:

Seth did a great job ensuring my broken garage door was closed and helped me to purchase a new door.

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people like Seth on our team, and even better to hear that he takes great care of our customers. We are so happy that you like your new door and that you have a lifetime relationship with us. Thank you for choosing Precision!

Seth Ottino Service Provided:
Garage Door Repair

Product:
Garage Doors

Senior Technician: Seth Ottino
Review:

Tack was very friendly. Very knowledgeable. And explained what issues he corrected. And what further issues I might see.

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A Response from: Patrick Behrens

Glad we could help Mr. Eatmon. We appreciate your business and look forward to serving you in the future!

Cade Mercell Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Cade Mercell
Review:

Quick response and replaced old opener in one hour. Fair price.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Kutz. We appreciate your business!

Cade Mercell Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Cade Mercell
Review:

Cade arrived early and did a good job lubricating the garage door which was making a lot of noise. He took the time to show us what issues to look for and how to lubricate the door ourselves. We have been pleased with the Precision customer service for many years.

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A Response from: Patrick Behrens

Thank you for taking the time to leave a review, Mr. Long. We are happy to hear that you continue to have great experiences with us! Thank you so much for your continued business. We look forward to serving you again in the future!

Cade Mercell Service Provided:
Garage Door Repair

Technician: Cade Mercell
Review:

A relative did not need your service but heard Precision was very good and they were the last tv commercial we watched. Our technician, Drew Bates met our expectations and went beyond. He called to see if ok to come earlier than scheduled time, was very polite, courteous and knowledgeable. After making his diagnostic check he explained thoroughly what needed to be done to repair door and the price. If and when we need a repair call we will definitely call Precision & Drew Bates. Thank you

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Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

Called to schedule someone to fix a 22 year garage door with an 8 year broken spring. Was told $99 to $299. Service guy shows up and says he will ONLY replace with 2 springs for $800 to $1100. I say no but then have to pay $50 for him to leave. Was never told about a service call fee.

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A Response from: Mike Rewerts

Thank you for your Review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. In your case, I understand that you are displeased with our Service Fee. When we spoke I understood that the Service Fee was NOT mentioned to you, and I immediately refunded the $49.95 for you. The reason for the Service Fee as we discussed on our call is to cover the high cost of having trucks and employees available 24 hours 7 days a week. The Service Fee as we spoke also includes a 27 point Safety Inspection, and any of our recommendations of repairs that may be needed to get you back to having a fully operating garage door that's safe for you and your family. We appreciate your business. Please don't hesitate to contact me to discuss anything further.

Comment from: A. Bender

Yes if I could 5 star the customer service I sure would! Thank you Mike for contacting me and refunding the service fee. I greatly appreciate it. Cade was super nice also!

Cade Mercell Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Cade Mercell
Review:

Well trained, courteous, prompt - everything you want from a services company.

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Sam Manes Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Sam Manes
Review:

The technician, Cade, arrived within a couple hours of my initial phone call. He was very knowledgeable, professional, and thorough. I highly recommend this company.

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Service Provided:
Garage Door Opener Repair

Review:

Very good service. Rates not bad. Very pleased

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Service Provided:
Garage Door Repair

Review:

Good service,good information

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Drew Bates Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Drew Bates
Review:

We love using Precision! We our garage door broke, and they came out the next day to replace it. Just last week with all the snow the seal froze to the ground and they came out and fixed it two days after my call. It's important to note that I told them it wasn't urgent just when they had time to come by. I love how they always send a profile of who is coming to your house. It gives you a real peace of mind! We will never use anyone else. Thank you, Precision.

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Service Provided:
Garage Door Repair

Review:

Drew Bates was our tech. He was very informative and polite. A good guy. Got us fixed up till warmer weather and spring gets here. We will get new garage doors then. Would like for Drew to be our representative from your company to us. Thank you Rita Duren

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Drew Bates Service Provided:
Garage Door Opener Repair

Technician: Drew Bates
Review:

I am so impressed by this company's quick response and eagerness to resolve issues. We had to have a courtesy check after a full install. Wes came out and checked everything, made some tweaks and explained everything as he went. So professional and courteous! Couldn't have asked for more!

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Service Provided:
Garage Door Repair

Review:

Tech was friendly and professional. I would recommend them.

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Acoya Herron Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Residential Installer: Acoya Herron
Review:

Matt did an outstanding job. I like that he came with everything he needed to fix the door and was here in about 3 hrs. And very knowledgeable. No guess work he just fixed the door, even though it was colder than hell. Thanks Mat you are outstanding

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A Response from: Patrick Behrens

Thank you, Mr. Ramey for the awesome review. We are glad to hear you were happy with the service and your technician. Our goal is 100% customer satisfaction, and it sounds like we have achieved that goal with you. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Next Page
Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618