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about Precision Garage Door
Precision Garage Door of NWA & River Valleyhas received 664 reviews, averaging 4.92 Stars:
Springdale, AR
Cedarville, AR
Return customer.
- Sandra Symonds
Alma, AR
Great service! The technician (Trent) was on time, very professional and friendly. He immediately surveyed my door, told me what was wrong, suggested parts, and gave me a quote. He then did all the work quickly, precise, and safely. I have no doubt my garage door will be worry free for years to come and if not I will call Precision.
- Brad Williams
Siloam Springs, AR
Seth came out to repair my garage door. It was not repairable so he ordered a door to be installed when the door is available. I am looking forward to my new door.
- Rhonda Heitman
Fayetteville, AR
Trenton was very knowledgeable about my old Lift Master garage opener from 1998, which needed to be replaced He did a very good job of replacing it with a new more powerful one. He was also very patient with connecting the Wi-Fi to the new opener. So I was very pleased with his work. Mary Anne Reilly
- Mary Anne Reilly
Bentonville, AR
So far, totally great! Dustin was super nice and explained everything about why I was having garage door problems. He made sure I understood the warranties and time-frame for ordering the door and parts. If the installers are as good as he was, I will be totally satisfied. I already have told a neighbor about it, and I was also told by a neighbor about her having called you.
- Dea Ann Roberts
Bella Vista, AR
I highly recommend Precision; they installed a new door for us two years ago and after my daughter damaged the lower panel, I called to have them replace it. The panel showed up on time but let's just say the replacement did not go as planned, they eagerly made everything right, above and beyond what was required. When everything goes smooth it's easy to have satisfied customers, but it's when things go wrong you see what a company is really about.
- Jim Jordan
Springdale, AR
Steve was on time and was professional throughout the whole process, knowledgeable at what he was doing and completed the job in a timely manner.
- Tony Sorluangsana
Fayetteville, AR
My experience with Precision Door was very good. My appointment was made quickly. The technician was professional, pleasant,& made the repairs needed. All was done on time & promptly. June Hays
- June Hays
Bella Vista, AR
We needed a spring replaced and chose the first name we came across. We were told to not use Precision, for various reasons, but preferred to make our own decision based on actual service. I was immediately concerned when the first concern mentioned was supposed dry rot on the door. I asked to see it and it was simply a scrape on the door. He continued to point out "issues" that should be addressed. It was obvious the bill would be padded by unnecessary work. The quoted price was only if the tube was not dented too much. It would then be an additonal cost bringing the total to well over $500. I lost trust in him the moment he tried to say there was dry rot and figured he was setting it up to say the tube needed to be replaced when he was finished. There are many complaints about Precision Door. I had them validated today. I recommend you rethink the ethics training and teach your workers how to be fair in the actual job and stop trying to pad the bill. It is my assumption the "higher ups" tell them to do this. I called someone that was actually referred to me and he was here with in the hour of your employee leaving. He replaced both springs and the rollers, checked the "concerns" pointed out to me which was several things, and saw no issues that needed to be addressed out side of tightening a couple of nuts and bolts....at no extra charge. The total cost...$343.90. I will not recommend your service to anyone. By your shady business practices and high cost, you are putting yourself out of business. Good luck with that. On a brighter note, the young man was polite, even when I called him out on his business practices. Retrain him he just might be a good employee. Sincerely, Debi.
- Mike Eckard
Mrs. Eckard, Thank you for your recent feedback. I appreciate you taking the time to speak with me and giving more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. We are a company of integrity take your safety and security seriously. Although other companies may differ in their approach, we prefer to offer only long term solutions rather than a temporary fix that could potentially result in bigger issues in the future. We are always looking for better ways to improve our level of service and expertise and your input helps us achieve that. Should you have any other garage door needs, I would greatly appreciate another opportunity to prove to you why we are the most preferred garage door company in Northwest Arkansas. Sincerely, -- Jeff Equevilley Operation Sales Manager Precision Door Service of Northwest Arkansas
Lowell, AR
Very professional! Extremely knowledgeable! Friendly!
- Chris Friemoth
Gentry, AR
Steve arrived as scheduled, surveyed the situation with the door and offered recommendations and an estimate. Once he began work, he was professional and thorough in the job at hand. We engaged in some friendly conversation but he was always "on the job". Work completed to our total satisfaction. Thanks, Steve and Precision.
- Frank Scherer
Lowell, AR
Steve Colley did an excellent job fixing my broken door as well as advising me on maintenance and other potential issues that I might run into on the future. Very knowledgeable and very honest. I would definitely want him helping me on future garage door needs.
- Jordan Gilbertson
Rogers, AR
If I could give a half star, I would. I think the rep was kind and knowledgeable but did not care for the “sales pitch” to get me to buy new doors and an overpriced new motor. I had to pay $50 for someone to come out and not fix my issue but instead tell me that his overpriced motor ($1300) may not even work. Very very disappointed!
- Erin Cuccia
Van Buren, AR
Excellent contact by chat! Fast service! They were here the next day fully prepared! Excellent professional work! So very pleased with results! Highly recommend this company!
- Denise Coleman
Mountainburg, AR
Called precision door NWA to repair my shop door, very professional, keep me informed on when they would be here. Justin the tech, was very professional as well. Would recommend this company to anyone needing installation or repairs for their garage door needs.
- Rick Keith
Van Buren, AR
Trenton was our technican. He was professional and very personable. He quickly examined the garage door and assessed the issue. Trenton also helped to reprogram our remotes. Appreciated the GREAT help. Happy to recommend Precision Garage Door
- Reba Collins
Bella Vista, AR
Recommended by a friend
- Joanne Culp
Rogers, AR
I was very satisfied with your service. Precision came to our house on the same day we called on a Saturday. Our service technician was very polite and informative. He serviced our door and worked diligently. He went the extra mile and programmed our cars and phones. We were very pleased with Precision
- Ron Patterson
Product:
Technician: Trenton Dunn
Rogers, AR
Still awaiting my receipt for payment of work done. Earliest appointment was 48 hours from time of call for service. Your repairman was on time and worked efficiently to replace the broken garage door springs. He ensured the job was done to my satisfaction. I found it a little surprising that the company could not give me an estimate of cost if the spring was the only problem. I rate the repairman a 4 or 5. The overall experience was a three due to receipt and response.
- Eugene Williams
Bentonville, AR
Our garage door would not open even manually. Called and got a technician the very next day. Sunday! Seth was very competent, professional and courteous. He diagnosed the problem and corrected it. I highly recommend this company.
- Dixie Spears
Fayetteville, AR
Fast n great service. Very professional ,friendly and knowledgeable. Have recommended Precision to neighbors which had garage door replaced.
- Hazel Brewer
Bella Vista, AR
I was referred by a friend. I was very pleased with the service man’s honesty, professionalism, helpful information to what the problem was and what my choices were. I was very pleased with the quick service the same day that I called. I had saved one or your ads and got the no service call charge! I would recommend Precision Door to everyone!
- Karen J Willis
Thank you for the great review, Karen! We were happy to be of assistance and appreciate the opportunity!
Springdale, AR
Steve was great to work with. He definitely knows what he's doing. He's very knowledgeable and professional.
- Leanna
Thank you for the 5 star review, Leanna!
Product:
Senior Technician: Steve Colley
Rogers, AR
Justin Peterson came and fixed our door issue today, he called in advance was pleasant and professional. I was at work but my son was here he completed the job quickly. He indicated our 20 year old door needs replaced so we will contact you soon regarding that. Thank you.
- Todd (son) or Dana Johnson
Thank you for the positive feedback, Dana!
Lowell, AR
Extremely impressed. On time arrival with a 15 minute pre arrival call. The team, Wes and Drew, were excellent. They were courteous and competent. They were able to answer all my questions. Most importantly, I have a new garage door that works well and looks good. I selected the door with windows and happy I did. They let in enough natural light so I don’t always have to turn on the ceiling lights. Thank you for a job well done.
- Irene Gilbert
Thank you for the great review, Irene! We appreciate you trusting Precision Door Service of NWA for your new garage door installation.
Fayetteville, AR
Great service and quick response!
- Josh Morgan
Thank you for the positive feedback, Josh! We greatly appreciate your business.
Fort Smith, AR
Casey arrived on time and repaired my garage door. He was friendly and knowledgeable. I appreciate his knowledge and expertise.
- Debby Thomas
Thank you for the review, Debby! We appreciate you giving Precision Door Service of NWA the opportunity to earn your business!
Bella Vista, AR
Google reviews showed a lot of positive feedback, I was impressed by your Web Page and the support hours. The Service Technition Jacob Baggett was extremely professional. He explained all of our options clearly so I was able to make a good choice on what I wanted. He was very personalble and I told him he was in the right business!!
- John Bourque
Bentonville, AR
The door works great! It’s much quieter than the door replaced. The workers were very professional and friendly and knowledgeable. I’m glad I chose Precision Door to get my new garage door. I will recommend your company to others.
- David Koskoski
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
License
AR License #0365280618
We needed a new company due to poor service and material from the original installers. Steve Colley arrived, assessed the garage door function and recommended new parts to replace those worn and frayed. Steve adjusted the door to the frame and the motor to the door for a straighter pull. Steve was professional and personable during the whole process. We are no longer concerned with the possible collapse of our garage door. Peace of mind is spelled "Precision".
- Mark Glass