Review:

I have great appreciation for what it takes to provide excellent customer service and that was my experience from the initial call through the entire process. I immediately received an email confirmation of the same day appointment along with a follow-up text introducing Justin Peterson as the technician. Justin called ahead and arrived within 2 ½ hours from my initial call and presented himself very professionally. He gave me a quick assessment of the situation, provided alternatives, and had the job completed within 30 minutes. I would highly recommend Precision Door and Justin in particular. Thanks for the quick response.

Review:

I was very impressed by Precision and the services of Steve Colley, the technician who worked on our door. He was very knowledgeable, communicative and a pleasure to work with.

Review:

Justin did a very fine job, both in explanation and work. If i ever need any further work on the opener i will call for him. everyone in the company (Precision door serv. rogers,ar) was very nice and up front with me. thanks to all andy pierce

Review:

Aaron text a picture so I knew who was coming. I got text and email reminders. They stayed in touch and showed up on time. These days it is hard to find companies thar do that. Aaron was very courteous and knowledgable about his job. He made the best of his time and was done very quickly. Very professional company. I will definitely recommend them to other people.

Review:

During the snowstorm my old garage door opener ceased to work. I called Precision and they came out promptly, diagnosed the problem, installed the needed equipment and I was able to pay on the spot with a credit card. From the time the worker arrived to the time he left was about an hour and a half. The whole experience was great. I highly recommend them.

Review:

I definitely wanted to give a great review to our technician that came out today. He was timely and caring. He wore his mask every time he interacted with my son and I. He even asked if he could remove his mask when working in the garage by himself! To which I said of course. I appreciated how informative and willing to set up a plan for our service. I had seen some great reviews for Precision Door Service so I knew this was the business to call. Your technician confirmed that great service today. Thanks for hiring great people!

Review:

Wes was awesome! Kind of like hanging out with an old friend while he did all the work. Answered all my questions and most importantly, did great work in a timely manner despite the freezing temperature. I highly this Veteran-owned company.

Review:

Super fast response on a Sunday without any added fees, extremely communicative, excellent service. So glad we found them!

Review:

Alex Brown was the technician that serviced my garage door - I was very pleased with the results. Alex conducted himself professionally and performed high quality work. I was explained every detail of what had to be done to repair my door - highly satisfied.

Review:

I called Precision after seeing a TV ad.. Justin Peterson arrived early for the appointment after calling first. My old garage door was almost 20 years old and there were many issues which he patiently explained to me in detail. He explained my options and ordered my new door and opener. Wes Smith was the technician who installed my new door. He was also excellent. He arrived on time and besides installing the new door and opener, he helped me understand the new features and even swept out the garage. Every step of this transaction was professionally done. I love my new door and opener and am so happy to have the insulated door.

Review:

Patrick Behrens responded very quickly, within 2 hours, to my call for help to repair our garage door. The door had a broken spring and other issues making it unusable. He assessed the issues within minutes of his arrival, provided a detailed estimate of his proposed repairs, and once I approved he completed the repairs in minimal time...in total about 4 hours from the time I placed the call. Patrick was very professional and respectful. I highly recommend Precision and especially Patrick to anyone in need of garage door repairs.

Review:

Patrick was great. Very professional, neat appearance, knowledgeable and very respectful. He told us what he was going to do and how long it would take and he did everything he promised. I was very pleased and would certainly recommend your company and Patrick again.

Review:

Very knowledgeable very courteous we enjoyed watching him as he knew exactly what to do and how to do it and he was in and out without any delay thank you

Review:

So far, so good. I called a couple of days ago and got an appointment for this morning between 8-10. Steve Cooley called to let me know when he would arrive and arrived early. After doing his inspection of the non-working garage door, he explained to me what was needed and then repeated this all for my elder father whose door it is. Steve was articulate, friendly and gave a clear explanation and then listed to my father's questions and answered them until Dad was ready to move forward. Steve was very patient with both Dad and, me as he gave us the options. We ended up ordering a replacement for the decades old worn out door. I expect that once it arrives, the installation will be performed well if today is any indication. Steve is a tremendous asset to your company - a real shining star. Thank you.

Review:

Aaron was my tech. very personable and explained everything in great detail. it was a pleasure to be able to work with him.

Review:

I have never had such a quick response to a service call. Dayton came and quickly solved my problem and checked the system and gave me an assessment of what to look for in case other things are needed. Very polite young man

Review:

Dayton communicated well and did great work. Will definitely be contacting the company for future needs.

Review:

Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well! Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update. Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.) Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.) Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.

Review:

George did a great job, was professional, and kept me informed about the length of time to finish the job. I really appreciated the call to let me know when he would arrive. Another excellent experience with Precision Overhead Garage Doors.

Review:

Trenton Dunn was extremely helpful. Very courteous & worked to help me get the garage door I needed. No high pressure. He went above & beyond to fix my problem & get me what I needed!

Review:

Alex came out the same day and fixed the issue in a very short amount of time.

Review:

My garage door was beginning to show major signs of wear. Then one evening the spring on the door broke. I had been seeing the green vans around the area, so, I gave Precision Door a call. The prices were in line with most of the garage repair services. Some were higher, some were lower. The salesman that came out to look at replacing the door was very knowledgeable and gave me good quotes on the price of the door. I went with insulated door because my water heater and HVAC were in the garage. He told me that they would replace the single spring with a double spring to help with the even opening of the door. He also told me it would be best to replace the opener. To be honest, the opener was not expensive, and I would have a guarantee with the whole system. Two weeks later, George (the installer) showed up on time and fixed everything immaculately. He also showed my how to set up the wifi app on my opener and even how to program any device that I would get to open the door. I now can open and close my garage door from anywhere I have cell service. I highly recommend using Precision Overhead Garage Door Service and checking out the warranty on their service.

Review:

available 24/7 outstanding customer service and repair.

Review:

Thanks to Trenton for fixing our garage. Did a great and fast job.

Review:

Efficient and professional.

Thank you Staci for taking the time to leave your review. We appreciate your support! Sincerely, Your Door team at PDS of NWA

Review:

I received same day, courteous professional service . I was given several options of which unit to purchase that would fix the problem by technician Dunn.

Thank you Marsha for the great review. We are proud to know you were happy with your service! We appreciate your business! Sincerely, PDS of NWA

Review:

Excellent response time and service! Trenton Dunn was a pleasure to work with, displayed professionalism, very friendly and knowledgeable. He left the door operating better than it was prior to the breakdown: the cable was broken and the door had partly jumped the track. He took the time to explain operational features of both the doors and the opener, gave me maintenance tips and programmed my remote controls. Well done Trenton!

Thank you for your great review Mr. Wilks! We are happy to hear that Trenton was able to get your garage door up and working properly! We appreciate your business, The Precision Family.

Review:

High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!

Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer. We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach. Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help. Sincerely, PDS of NWA

Review:

I was very impressed with Trenton Dunn. Very friendly, knowledgeable . I believe him to be an asset to your company. I will use your company again. Excellent service.

Review:

My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.