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Read what people are saying
about Precision Garage Door

Precision Garage Door of NWA & River Valley
has received 952 reviews, averaging 4.88 Stars:
1 2 3 4 5
Review:

Sam was very professional. He quickly identified the issues and resolved them in timely fashion.

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Sam Manes Service Provided:
Garage Door Repair

Product:
Springs

Technician: Sam Manes
Review:

My service rep was very good & really knew his stuff. My garage door operates so quietly now. Also I received same day service.

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Sam Manes Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Sam Manes
Review:

Booking services was easy and Cade Mercell showed up early and got my garage door fixed within an hour. He was very professional and explained all the repairs and expenses very thoroughly. Amazing customer service from Cade. Will use Precision again for any future repairs on my garage doors. Thank you!

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Cade Mercell Service Provided:
Garage Door Repair

Residential Installer: Cade Mercell
Review:

This is the second time (different houses) I have used this business and the services were performed in a very professional manner. Definitely recommend.

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Cade Mercell Service Provided:
Garage Door Repair

Residential Installer: Cade Mercell
Review:

Seth did a great job ensuring my broken garage door was closed and helped me to purchase a new door.

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Seth Ottino Service Provided:
Garage Door Repair

Product:
Garage Doors

Technician: Seth Ottino
Review:

Tack was very friendly. Very knowledgeable. And explained what issues he corrected. And what further issues I might see.

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Cade Mercell Service Provided:
Garage Door Repair

Product:
Rollers

Residential Installer: Cade Mercell
Review:

Quick response and replaced old opener in one hour. Fair price.

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Cade Mercell Service Provided:
Garage Door Opener Install

Product:
Opener

Residential Installer: Cade Mercell
Review:

Cade arrived early and did a good job lubricating the garage door which was making a lot of noise. He took the time to show us what issues to look for and how to lubricate the door ourselves. We have been pleased with the Precision customer service for many years.

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A Response from: Patrick Behrens

Thank you for taking the time to leave a review, Mr. Long. We are happy to hear that you continue to have great experiences with us! Thank you so much for your continued business. We look forward to serving you again in the future!

Cade Mercell Service Provided:
Garage Door Repair

Residential Installer: Cade Mercell
Review:

A relative did not need your service but heard Precision was very good and they were the last tv commercial we watched. Our technician, Drew Bates met our expectations and went beyond. He called to see if ok to come earlier than scheduled time, was very polite, courteous and knowledgeable. After making his diagnostic check he explained thoroughly what needed to be done to repair door and the price. If and when we need a repair call we will definitely call Precision & Drew Bates. Thank you

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Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

Called to schedule someone to fix a 22 year garage door with an 8 year broken spring. Was told $99 to $299. Service guy shows up and says he will ONLY replace with 2 springs for $800 to $1100. I say no but then have to pay $50 for him to leave. Was never told about a service call fee.

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A Response from: Mike Rewerts

Thank you for your Review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. In your case, I understand that you are displeased with our Service Fee. When we spoke I understood that the Service Fee was NOT mentioned to you, and I immediately refunded the $49.95 for you. The reason for the Service Fee as we discussed on our call is to cover the high cost of having trucks and employees available 24 hours 7 days a week. The Service Fee as we spoke also includes a 27 point Safety Inspection, and any of our recommendations of repairs that may be needed to get you back to having a fully operating garage door that's safe for you and your family. We appreciate your business. Please don't hesitate to contact me to discuss anything further.

Comment from: A. Bender

Yes if I could 5 star the customer service I sure would! Thank you Mike for contacting me and refunding the service fee. I greatly appreciate it. Cade was super nice also!

Cade Mercell Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Residential Installer: Cade Mercell
Review:

Well trained, courteous, prompt - everything you want from a services company.

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Sam Manes Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Sam Manes
Review:

The technician, Cade, arrived within a couple hours of my initial phone call. He was very knowledgeable, professional, and thorough. I highly recommend this company.

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Service Provided:
Garage Door Opener Repair

Review:

Very good service. Rates not bad. Very pleased

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Service Provided:
Garage Door Repair

Review:

Good service,good information

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Drew Bates Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Drew Bates
Review:

We love using Precision! We our garage door broke, and they came out the next day to replace it. Just last week with all the snow the seal froze to the ground and they came out and fixed it two days after my call. It's important to note that I told them it wasn't urgent just when they had time to come by. I love how they always send a profile of who is coming to your house. It gives you a real peace of mind! We will never use anyone else. Thank you, Precision.

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Service Provided:
Garage Door Repair

Review:

Drew Bates was our tech. He was very informative and polite. A good guy. Got us fixed up till warmer weather and spring gets here. We will get new garage doors then. Would like for Drew to be our representative from your company to us. Thank you Rita Duren

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Drew Bates Service Provided:
Garage Door Opener Repair

Technician: Drew Bates
Review:

I am so impressed by this company's quick response and eagerness to resolve issues. We had to have a courtesy check after a full install. Wes came out and checked everything, made some tweaks and explained everything as he went. So professional and courteous! Couldn't have asked for more!

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Wes Smith Service Provided:
Garage Door Repair

Senior Residential Installer: Wes Smith
Review:

Tech was friendly and professional. I would recommend them.

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Acoya Herron Service Provided:
Garage Door Opener Repair

Product:
Remotes / Keypad

Technician: Acoya Herron
Review:

Matt did an outstanding job. I like that he came with everything he needed to fix the door and was here in about 3 hrs. And very knowledgeable. No guess work he just fixed the door, even though it was colder than hell. Thanks Mat you are outstanding

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A Response from: Patrick Behrens

Thank you, Mr. Ramey for the awesome review. We are glad to hear you were happy with the service and your technician. Our goal is 100% customer satisfaction, and it sounds like we have achieved that goal with you. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Called request at 0730 am for replacement of broken spring on garage door and at 0800 service man called me to s/u appt for 0830. Great service.. I have 3 houses that I have used their services.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Harvell. We appreciate your continued business!

Acoya Herron Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Acoya Herron
Review:

We used Precision in the past to fix a major issue with our large door motor and were impressed. This time, the repair was not nearly as difficult but needed to be completed quickly - in time for a listing photo shoot. Not only was it super easy to make an appointment (same afternoon in this case), but the technician was able to delay arrival a bit until we could get out to the property from work. Estimating the work to be done was fast, the parts were in stock back at the shop and the repairs were completed first thing the next morning as planned. Very satisfied (once again) and will continue to reach out to Precision for any garage-related issues in the future.

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation, Bill! We pride ourselves on the quality of products and level of service we provide. We are pleased to know we will be serving you again for your further needs and look forward to helping! Best regards, The Precision Family

Service Provided:
Garage Door Repair

Review:

Quick service by great technicians who were very friendly.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Sims. We appreciate your business!

Service Provided:
Garage Door Opener Repair

Review:

Keep up the good work! The technicians (Dakota Phillips and cohort whose name I missed) diagnosed the problem in a short time and corrected the banging cable noise. Thx for their help! v/r Bill Baker

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A Response from: Patrick Behrens

Glad we could help Mr. Baker. We appreciate your business and look forward to serving you in the future!

Service Provided:
Garage Door Repair

Product:
Cables

Review:

They show up quickly. Care about their customers. And they are professionals!

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A Response from: Patrick Behrens

Thank you for the kind words, Sam! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Acoya Herron Service Provided:
Garage Door Opener Repair

Technician: Acoya Herron
Review:

Great job and service was awesome! They arrived quick and finished shortly after working in the cold snow flurries! Much appreciated!!!

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people like Dustin on our team, and even better to hear that he takes great care of our customers. We are so happy that you pleased with our services and team members. Thank you for choosing Precision! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

The service technician was very professional and thorough. The work was performed quickly and cleanly. The customer service over the telephone was excellent.

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A Response from: Patrick Behrens

Thank you, Mr. Bannen, for the awesome review. We are glad to hear you were happy with the service and your technician. We enjoy getting to hear about our customers wonderful experiences. Let us know if you need us, we appreciate your business! Sincerely, PDS of NWA

Seth Ottino Service Provided:
Garage Door Repair

Technician: Seth Ottino
Review:

Great job and fast.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Barnes. We appreciate your business!

Sam Manes Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Sam Manes
Review:

Chris was prompt and very helpful and we got the service we requested. Thanks

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A Response from: Patrick Behrens

Glad we could help, Mr. Newberry. We appreciate your business and look forward to serving you in the future if you need us!

Chris Wickham Service Provided:
Garage Door Opener Repair

Residential Installer: Chris Wickham
Review:

Need additional service. Garage overhead light is not operating. Worked before service.

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A Response from: Patrick Behrens

Thank you for your review. Customer feedback is extremely important to us. I attempted to reach out to you and have left a voicemail with my contact information. In discussing your visit with our technician, he indicated the light was working as expected after the sensor adjustment. If your light is not working as expected, please contact me on the number I left on your voicemail or call our office. I would be more than happy to have a technician go back to your house to assess and resolve the issue.

Seth Ottino Service Provided:
Garage Door Repair

Technician: Seth Ottino
Review:

So pleased with David Stubbs. He is so courteous and kind.

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! David is a valuable member of our team. Thank you for taking the time to leave us a review and for choosing Precision!

David Stubbs Service Provided:
Garage Door Opener Repair

Technician: David Stubbs
Next Page
Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618