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about Precision Garage Door in:
Pea Ridge, AR
Precision Garage Door of NWA & River Valleyhas received 17 reviews, averaging 4.82 Stars:
Pea Ridge, AR
Pea Ridge, AR
Looked for garage door repairs and locations near us. Called one no answer, called another and did not tell us until later in day that they could not get to us until you. Called Precision and actually answered call, gave me a choice of two times and said tech would call before arrival. He did that and also his picture and profile was sent. He looked the situation over and fixed our problem and advised us on other issues that we should be aware of. Very satisfied with the work and tech.
- James Keegan
Pea Ridge, AR
We're very impressed and pleased with the great service. The technician was very thorough and focused on taking care of our garage door opener. We highly recommend your company. Thank you.
- Jeannie Uetz
Product:
Senior Technician: Steve Colley
Pea Ridge, AR
I used in the past, excellent service & company. Jacob quickly diagnosed the problem & took care of it immediately. Recommended
- Andrew Herbert
Pea Ridge, AR
Trenton Dunn did an awesome job fixing & adjusting our son's 18ft wide garage door. Every step in this process he impressed me that he was well trained & knew what he was doing. Trenton was very courteous & professional, and answered all my questions clearly. His service and 'know how' beats what I've experienced with other businesses that repair garage doors for us. I'll be glad to call upon his services again.
- David Moncrief
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Pea Ridge, AR
I saw your AD on tv. Called this AM for repairman. Your great company sent a fantastic repairmen within an hr. I have never had a service man at my home that worked so hard to fix my garage door ever. So very nice and couldn’t ask for anything to go any better. When he finished repairing my door, it is working fantastic. Please let him know how much I appreciate his hard work . Thank you for your prompt service . I do not have his name but you do snd please let him know have grateful I am for his hard work and promptness !!! Janis Corrales
- Janis Corrales
Pea Ridge, AR
While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors
- Ashley Herrington
Ashley , Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available. We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.
I can honestly say that I was blown away with the customer service that we received. I got a phone call on Sunday after I posted this. They asked for a time to come up and take a look at the door. The director of operations and the lead tech came out to take a look at things. They also admitted to making a mistake and charging us for the wrong size door. When they came to our house this Wednesday they went over the problem and the fixes that were available. They arrived at 4:45 pm and did not leave until well after 7:30. They made sure the door was able to work but we knew due to the original damage we would have to spend some money fixing things. They also looked at our bigger door and showed us how horrible our builders contractor did on the install (a little over 2 years ago) and the same issues would need to be fixed. We didn’t want to purchase new garage doors and they didn’t suggest that. The came up with the best way to fix our current door. We will wait another week for the rest of the stuff ordered to come in but I can honestly say my husband and I were both happy with how they handled things the second time around and will be even more happy when we don’t have to worry about our doors anymore! I am so glad I was willing to give them a chance to make things right because they did just that! Thank you Lee bad Steve we appreciate you both!
Pea Ridge, AR
Justin was personable, knowledgeable, punctual and overall a great technician. Fixed springs and provided future feedback.
- Clay Hoyt
Pea Ridge, AR
I got service on the very same day I called! Steve came and easily fixed the problem and then went above and beyond to quiet the squeaks and educate us on to how to keep the door operating well. Thanks to all!
- Pattie & Mark Heitzman
Pea Ridge, AR
Dalton, called when he was on his way to our house. He was polite and efficient, we are very pleased with the installation and the product.
- Jim Hickman
Product:
Pea Ridge, AR
They performed the services exactly as requested and written in the contract. The quality of their doors are superior to others in the area. Precision worked with us on changing dates of installing in our new construction due to delays, and even returned the next day to set up the remote in our car. Very professional people and a product that is aesthetic!
- Pattie & Mark Heitzman
Product:
Pea Ridge, AR
Quick fast worked with my situation and budget A+++ quick professional service and communication. Thanks again def recomend
- Michael Larson
Pea Ridge, AR
Travis was professional and courteous and repaired broken spring so quickly! Couldn’t ask for better service!
- Debbie McBryde
Thank you for the great review, Ms. McBryde! We are happy to hear Travis provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family
Pea Ridge, AR
Amazing! He was super understanding with me when I was trying to decide what to do. He explained all my options-I asked for about 8 different options. He wasn’t pushy and was honest about what I needed to do vs what I could do. He explained everything so simply and made me feel sure that I will be getting the best and that it would be so much safer than I have now. He spent almost two hours here patiently helping me determine what I needed to do. Thank You!!!! Travis is the best!
- Jennifer
Thank you for the kind words, Jennifer! We work hard to meet expectations like yours, and we’re happy to hear Travis hit the mark for you! We appreciate your business! Best regards, The Precision Family
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Pea Ridge, AR
We were so extremely pleased with the service we received! Dayton came out on Memorial Day he had excellent customer service skills and explained in detail every step of the process. We would highly recommended Precision Door NWA to anyone looking for affordable garage door repair!
- Corey Conduff
Thank you for the great review, Corey! We are happy to hear Dayton provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family
Pea Ridge, AR
I am very pleased with Precision! Everything has been professional, quick and easy for me as a patron.
- Starla Billington
Thank you, Starla, we are pleased to hear that. As always, we appreciate your business and look forward to serving you again in the future! Sincerely, Your Door Team at PDS of NWA
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Pea Ridge, AR
Super nice and knowledgeable. Work done on time, correctly and at a great price.
- Brian Humphrey
Thank you for sharing your positive experience with us, Mr. Humphrey! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We appreciate your business! Best regards, The Precision Family
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(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
I had a quick response to my issue but they switched original appointment for an earlier time which was great but when I got the reminder it was the original appointment time not the new one. The tech was very helpful and called me about the cause of problems and the solution. Then he states that the door and mechanisms are old and need to be replaced. I therefore asked another company for a second opinion and they did not agree it needed replacing.
- Michael Reese