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about Precision Garage Door in:
Bella Vista, AR
Precision Garage Door of NWA & River Valleyhas received 98 reviews, averaging 4.90 Stars:
Bella Vista, AR
Bella Vista, AR
We needed a spring replaced and chose the first name we came across. We were told to not use Precision, for various reasons, but preferred to make our own decision based on actual service. I was immediately concerned when the first concern mentioned was supposed dry rot on the door. I asked to see it and it was simply a scrape on the door. He continued to point out "issues" that should be addressed. It was obvious the bill would be padded by unnecessary work. The quoted price was only if the tube was not dented too much. It would then be an additonal cost bringing the total to well over $500. I lost trust in him the moment he tried to say there was dry rot and figured he was setting it up to say the tube needed to be replaced when he was finished. There are many complaints about Precision Door. I had them validated today. I recommend you rethink the ethics training and teach your workers how to be fair in the actual job and stop trying to pad the bill. It is my assumption the "higher ups" tell them to do this. I called someone that was actually referred to me and he was here with in the hour of your employee leaving. He replaced both springs and the rollers, checked the "concerns" pointed out to me which was several things, and saw no issues that needed to be addressed out side of tightening a couple of nuts and bolts....at no extra charge. The total cost...$343.90. I will not recommend your service to anyone. By your shady business practices and high cost, you are putting yourself out of business. Good luck with that. On a brighter note, the young man was polite, even when I called him out on his business practices. Retrain him he just might be a good employee. Sincerely, Debi.
- Mike Eckard
Mrs. Eckard, Thank you for your recent feedback. I appreciate you taking the time to speak with me and giving more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. We are a company of integrity take your safety and security seriously. Although other companies may differ in their approach, we prefer to offer only long term solutions rather than a temporary fix that could potentially result in bigger issues in the future. We are always looking for better ways to improve our level of service and expertise and your input helps us achieve that. Should you have any other garage door needs, I would greatly appreciate another opportunity to prove to you why we are the most preferred garage door company in Northwest Arkansas. Sincerely, -- Jeff Equevilley Operation Sales Manager Precision Door Service of Northwest Arkansas
Bella Vista, AR
Recommended by a friend
- Joanne Culp
Bella Vista, AR
I was referred by a friend. I was very pleased with the service man’s honesty, professionalism, helpful information to what the problem was and what my choices were. I was very pleased with the quick service the same day that I called. I had saved one or your ads and got the no service call charge! I would recommend Precision Door to everyone!
- Karen J Willis
Thank you for the great review, Karen! We were happy to be of assistance and appreciate the opportunity!
Bella Vista, AR
Google reviews showed a lot of positive feedback, I was impressed by your Web Page and the support hours. The Service Technition Jacob Baggett was extremely professional. He explained all of our options clearly so I was able to make a good choice on what I wanted. He was very personalble and I told him he was in the right business!!
- John Bourque
Bella Vista, AR
The technician was prompt and polite,we had a new door installed in December, one panel broke I waited since beginning of March for a replacement panel the technician came on 18 July to finally replace it and it was the wrong color so still not fixed and not happy
- Marianne Elliston
Thank you for taking the time speak with me today. We greatly appreciate the feedback and giving us the opportunity to resolve the issue. As discussed during our phone conversation, I will personally stay in contact with you and provide you with updates regarding the status of the correct panel. In the meantime, feel free to contact me directly with any questions or concerns you may have in the future.
Product:
Bella Vista, AR
Very pleased with installing of my door and Andrew was very helpful in answering all my questions arrived on time. I am a very happy customer
- Kansandra Shaw
Bella Vista, AR
Dustin was exceptionally courteous and engaging.
- Craig Marten
Bella Vista, AR
Not cheap. But after two failed attempts with another company at fixing our issue, it appears they have resolved the problem and with a lifetime warranty! They were here maybe an hour or more, and had us up and running smoother than ever before.
- Sally Kittrell
Bella Vista, AR
Quick response
- Mary Frost
Bella Vista, AR
My first use of Precision Garage Door Repair NWA & River Valley has been a pleasant experience. My garage door counterbalance spring broke on a Saturday, I researched repair companies and decided on Precision Garage Door Repair NWA & River Valley. My decision was based on information presented over the internet on various company websites. I was immediately impressed with Precision’s site and contacted them the following Monday morning at 8:30 a.m. and made an appointment with their service person same day between 10-12 noon. I received a call from Justin Peterson at 10:00 a.m. notifying me he was on his way and was about 10 minutes away. Justin arrived at about 10:15 a.m. Justin inspected the damage and estimated the cost to replace the counterbalance spring to get the current door operational. The current door was 20 years old and basically worn out so I had Justin quote me a new replacement door. I decided to order the new door. Precision did not have stock for the door size, color and style I had chosen so Justin placed an order with estimated arrival in 2-4 weeks. Justin helped me raise the broken door so I could remove my vehicles from the garage for access. Justin was very professional, knowledgeable and enjoyable to work with. My new door arrived in 5 weeks-3 days and scheduled installation 5 days later at 1:00 p.m. On installation day I received a call from Chris Wickham of Precision Garage Door at 12:30 p.m. He left a voicemail: said he was in route and would arrive in 20 minutes. Chris and another Technician, Chris (last name unknown) arrived on time and started installing at 1:00 p.m. Chris Wickham estimated he would be done in an hour and by 2:00 p.m. both Chris’s were finished including area cleanup. Chris Wickham took the time to instruct me on door maintenance and answering any questions I had. As with Justin Peterson before them, both Chris’s were very professional, knowledgeable and enjoyable to work with. I have only had the new door for a few days but I am impressed with the quality of the product, its smoothness of operation including how quiet the door rolls. I did not replace my chain-driven operator drive but the new door and the quality of the installation reduced the operating noise considerably, an unexpected plus. Finally, working with the Precision personnel from beginning to end was a pleasure and I would be remiss not to also mention the office personnel I communicated with throughout the experience: Office Manager Heather Anderson and her team and product discussion with Lee Kincaid. Thanks for a job well done. Jerry C.
- Jerry Conrad
Bella Vista, AR
Unbelievable customer service from the moment we reached out for an appointment until Justin waved goodby after helping us out. Impressive the contact Precision Door has with its customers. Love knowing what technician is coming and a great simple biography about him. Just as before, Justin was kind, informative and helpful. Extremely reasonable service call rate. Thank you!
- George & Carolyn Pickell
Bella Vista, AR
We're very professional showed up on time and were knowledgeable.
- Brian Seusy
Bella Vista, AR
Justin Peterson is an Amazing Representative of your company! He was courteous, timely, professional and knowledgeable. Having a garage door that had trapped my car indoors, he arrived and diagnosed the issue right away and gave me my alternatives with cost in a straight forward manner that helped take the sting out of the less than fun reality of my day. No one wants home repairs and cost so he was able to take it to a level where we could simply concentrate on how best to address the situation for a long term solution. Customer service is a tough business and Justin made a believer out of my family, especially when we have had prior service calls that were less severe but still costly that did not leave us feeling respected as customers so keep up the Outstanding Work! ??????????
- Guy Sullivan
Bella Vista, AR
Your technician arrived in a timely fashion and fixed our problems expeditiously. He noted some wood rot which will probably require replacement in 3 -5 years; told me what I needed to do to maintain the door in the meantime; sold me a can of garage door lubricant, and demonstrated how and where to use it .
- Shirin And Shari Desilva
Bella Vista, AR
Great experience today with Precision. First time online chat for service on a Sunday. Trenton came right out first thing Monday morning. Professional & knowledgeable all the way. Went over the particulars and what needed to be changed. Quoted a fair price, He had the parts on the truck, completed the job in just over an hour. Also made sure I was happy with the results. I highly recommend these guys.
- Arthur Lawless
Bella Vista, AR
We are very pleased with the professional job Steve Colley did in repairing our garage doors. We have lived in Bella Vista 19 years and there were several issues we were having with the double-door garage door and also with the two single-door garage doors. Steve addressed every problem and did an excellent job in getting all the doors working smoothly again. We would highly recommend Steve to whoever needs work done on their garage doors.
- Milton & Glenda Gold
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Senior Technician: Steve Colley
Bella Vista, AR
Trenton performed our door repair. Very knowledgeable and nice young man.
- Mike Mitchell
Bella Vista, AR
Trenton was courteous. Gave us severals options on how he could fix the door. Best part is he came on a Sunday. K Ellis
- Karline Ellis
Bella Vista, AR
This was our second time using you service. We find all of your employee's very courteous, thoughtful and understanding of our needs. Keeping us informed of arrival time, checking the system to find the problems and giving us the best possible price before starting to work. Giving us options as to what needed done and what could be done to get by. We will always use your service and recommend you to all who ask us.
- Ray Mincer
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Technician: Jacob Baggett
Bella Vista, AR
Steve Colley did one terrific job installing my new garage door opener!
- Johnny Rayburn
Bella Vista, AR
Great company, fantastic staff, excellent quality and installation. Highly recommend them!
- Jeff Riedesel
Bella Vista, AR
Professional, prompt, courteous and knowledgeable.
- Paul Poulides
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Technician: Seth Ottino
Bella Vista, AR
These guys came out same day and gave me a bid which did not change at the end! They kept me informed on when the door would arrive and then when it was being installed. The tech Wesley was informative and helpful! And when I couldn’t figure out how to set up my phone remote, he was patient and helped me do that! Very excellent service! Beautiful and quiet door!
- Sheri Pennington
Bella Vista, AR
Nothing but great things to say about the service. Had an old garage door opener where the belt snapped on Saturday January 8th. Placed a call today Monday January 10th in the morning and Justin came and saw us at 2:30pm. 2 hours later and I had complete new system on both doors. All newly replacement equipment with instructions. Overall, Justin was fantastic and super happy with the results!
- Nathaniel Craig
Bella Vista, AR
We chose Precision, because we received wonderful service from you two years ago. Today's experience was also perfect. You answered the phone promptly and in person. Trenton introduced himself before he arrived. He was courteous and thorough. Even though the fee was more than we expected - the charges were perfectly explained, and we actually ended up with a better deal than we deserved, and now we have a lifetime warranty. We would recommend Precision for anyone needing a Garage door, or needing service on one.
- Phil Opperman
Bella Vista, AR
We backed out of our garage on Saturday and the door was not all the way up. Needless to say it was bent and would not go up or down. Precision Door sent out Anthony Birge and he stayed that evening until he got the door straightened enough that we were able to get it closed. He came back on Monday, worked taking the panel off, straightened it enough that he could get it working again. This technician is the greatest. Very professional, very meticulous and very friendly. We highly recommend Precision Door Services and ask for Anthony. Would give him 6 stars if we could. Thank you Precision and thank you Anthony.
- Charles Gunther
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Bella Vista, AR
We called for service Tuesday morning and the repair man was here by 3p. He explained what the problem was with our garage door and took the time to make sure we understood the repairs and the costs. Very friendly, personable. Would recommend your business to anyone who needs help with a garage door.
- Bryce Fisk
Bella Vista, AR
I chose PDS from a recommendation from a friend. Having just moved here from CO, I had to go by recommendations. I can't say enough about the customer service you provide. From quick response for garage repair, to then purchasing and having a new door installed, everyone I dealt with was knowledgeable, professional, and courteous. Garrett was awesome! Thank you for a job well done.
- Gail S
Bella Vista, AR
Technician was very knowledgeable and the workmanship was outstanding look forward to using their services in the future we feel lucky to have had precision overhead garage door services do our work would highly recommend them to anybody
- Anthony Souza
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
License
AR License #0365280618
I highly recommend Precision; they installed a new door for us two years ago and after my daughter damaged the lower panel, I called to have them replace it. The panel showed up on time but let's just say the replacement did not go as planned, they eagerly made everything right, above and beyond what was required. When everything goes smooth it's easy to have satisfied customers, but it's when things go wrong you see what a company is really about.
- Jim Jordan