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Justin Peterson

Justin Peterson
Technician
Reviews: 62
Average: 4.90 stars
Background: 7/10/2019
Justin Peterson has received 62 reviews, averaging 4.90 Stars:
1 2 3 4 5

Justin Peterson's Bio:

Justin is a hard-working Northwest Arkansas native but he's lived in Kansas, Oklahoma, and Texas. He is a devoted father figure to his 3-year-old boy step son and has a baby girl on the way. Although somewhat new to garage doors service, he comes on with extensive experience as a maintenance engineer. When he isn't working, he is spending time with his family either in southeast Kansas, or right here in beautiful NWA. He loves the great outdoors and enjoys hiking, kayaking, swimming, and playing basketball. His favorite part of the job is seeing the excitement and smiles on our customers faces when the job is done, and done right.

Review:

Great job. Answered questions well, explained things to help with clarifications. Worked efficiently and independently. Polite and personable. Just one unanswered question. After he left I found a nice shiny and new hexheaded lock nut on the garage floor. Is something missing above?

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Justin Peterson
Review:

Nothing but great things to say about the service. Had an old garage door opener where the belt snapped on Saturday January 8th. Placed a call today Monday January 10th in the morning and Justin came and saw us at 2:30pm. 2 hours later and I had complete new system on both doors. All newly replacement equipment with instructions. Overall, Justin was fantastic and super happy with the results!

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Justin Peterson Service Provided:

Garage Door Opener Repair


Product:

Garage Door Opener


Technician: Justin Peterson
Review:

I needed assistance with a garage door that would not fully close when I used the garage door opener. Justin came out on a Sunday. His service was prompt, friendly and professional! What more could you want?

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Justin Peterson Service Provided:

Garage Door Repair


Product:

Rollers


Technician: Justin Peterson
Review:

My tech was Justin Peterson. Justin showed up early and determined that I had more that broken springs, the rollers needed replacing as well. Justin was VERY professional from start to finish, and his work was GREAT.

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Justin Peterson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Justin Peterson
Review:

Justin was our service technician, and he came on a Sunday, the same day we had made the call. Our garage door opener was completely in repairable and we had it replace within two hours of Justin's arrival.

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technician: Justin Peterson
Review:

Just was very helpful to explain everything. Did a great job on the instillation of the rollers and springs.

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Justin Peterson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Justin Peterson
Review:

24 hour service is the best. Justin arrived earlier than scheduled and took care of the problem. He is very professional and knowledgeable. Plus, takes time to explain the problem and solution. We were very pleased that he was the technician assigned to us. We are extremely pleased with Justin and Precision Garage Door Company.

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

We couldn't be happier with Precision Door, we promptly got an appointment at the perfect time, our technician Justin Peterson called ahead, arrived on time, and took care of our garage door concerns professionally, efficiently and with a smile. Highly recommended!

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

the best service ever! They came right to my house. Justin was courteous, helpful and honest.

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Justin Peterson Service Provided:

Garage Door Opener Repair


Technician: Justin Peterson
Review:

While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors

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A Response from: Patrick Behrens

Ashley , Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available. We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.

Comment from: Ashley Herrington

I can honestly say that I was blown away with the customer service that we received. I got a phone call on Sunday after I posted this. They asked for a time to come up and take a look at the door. The director of operations and the lead tech came out to take a look at things. They also admitted to making a mistake and charging us for the wrong size door. When they came to our house this Wednesday they went over the problem and the fixes that were available. They arrived at 4:45 pm and did not leave until well after 7:30. They made sure the door was able to work but we knew due to the original damage we would have to spend some money fixing things. They also looked at our bigger door and showed us how horrible our builders contractor did on the install (a little over 2 years ago) and the same issues would need to be fixed. We didn’t want to purchase new garage doors and they didn’t suggest that. The came up with the best way to fix our current door. We will wait another week for the rest of the stuff ordered to come in but I can honestly say my husband and I were both happy with how they handled things the second time around and will be even more happy when we don’t have to worry about our doors anymore! I am so glad I was willing to give them a chance to make things right because they did just that! Thank you Lee bad Steve we appreciate you both!

Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

Justin was personable, knowledgeable, punctual and overall a great technician. Fixed springs and provided future feedback.

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Justin Peterson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Justin Peterson
Review:

Really good service and they solved our problem. Justin the service tech was very helpful and walked me through various aspects of our doors. Appreciate the help.

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Justin Peterson Service Provided:

Garage Door Repair


Product:

Remotes / Keypad


Technician: Justin Peterson
Review:

Justin was very professional. Explain in detail the problems and solutions. Will use him again.

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Justin Peterson
Review:

Our garage door spring broke when I attempted to own the door. I called precision garage door to inquire about a repair and within an hour I had technician arrive and within an hour the spring was replaced and door was working fine. The technician did a great job. I recommend Precision Door will give them a call if ever need garage doors or service in the future.

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Justin Peterson Service Provided:

Garage Door Repair


Product:

Springs


Technician: Justin Peterson
Review:

I am retired and I'm fixed income I would like to see you having a plan that you can come out and service what you sell instead of a flat fee every year the service was good but I'm looking forward to y'all having a service plan to keep your doors updated

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

Outstanding service with amazing responses! Justin was very explanatory regarding what the issue was and gave me options for repair/replacement based on my needs. Everything was complete in just about an hour and Justin completely cleaned up everything from the replacement. Many thanks Justin!

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Justin Peterson
Review:

Only called Precision because two other (previously used) companies had issues--one with their computer system and the other with a fire. Whatever. Anyway, the certified tech did a great job, explained everything,and was very professional and courteous. Guess we'll stay with Precision.

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

I have great appreciation for what it takes to provide excellent customer service and that was my experience from the initial call through the entire process. I immediately received an email confirmation of the same day appointment along with a follow-up text introducing Justin Peterson as the technician. Justin called ahead and arrived within 2 ½ hours from my initial call and presented himself very professionally. He gave me a quick assessment of the situation, provided alternatives, and had the job completed within 30 minutes. I would highly recommend Precision Door and Justin in particular. Thanks for the quick response.

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

Justin did a very fine job, both in explanation and work. If i ever need any further work on the opener i will call for him. everyone in the company (Precision door serv. rogers,ar) was very nice and up front with me. thanks to all andy pierce

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Justin Peterson Service Provided:

Install Garage Doors


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

I called Precision after seeing a TV ad.. Justin Peterson arrived early for the appointment after calling first. My old garage door was almost 20 years old and there were many issues which he patiently explained to me in detail. He explained my options and ordered my new door and opener. Wes Smith was the technician who installed my new door. He was also excellent. He arrived on time and besides installing the new door and opener, he helped me understand the new features and even swept out the garage. Every step of this transaction was professionally done. I love my new door and opener and am so happy to have the insulated door.

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Justin Peterson Service Provided:

Install Garage Doors


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well! Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update. Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.) Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.) Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.

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Justin Peterson Service Provided:

Broken Garage Door Spring Repair


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

Justin was very nice & knowledgeable. He & his assistant worked well & quickly together. The artwork on the work van caught my attention. We had the motor, springs, cables, rollers & bearings replaced.

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A Response from: Patrick Behrens

Thank you for your wonderful review Mr. Morton! We take pride in providing the best possible service to our customers and are glad to hear that Justin and Trenton did that for you! We appreciate your business, The Precision Family.

Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

Justin came out to fix a problem with the garage door not going down. He was very professional and capable.Will use this company again. Very satisfied.

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A Response from: Patrick Behrens

Thank you for the review Sandra! We are happy to hear Justin was able to get your garage door working properly. We appreciate your business! Best regards, The Precision Family.

Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

This business is a breath of fresh air!! PROMPT, knowledgeable, KIND, helpful, professional!! They have covered all the bases. You will not be disappointed. NO waiting on having to order equipment or coming back to install. Quietest garage door openers we’ve ever had. Thank you!!

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A Response from: Patrick Behrens

Thank you for this amazing review Mr & Mrs. Pickell. We work hard to meet expectations like yours, and we are happy to hear our employees were able to assist both of you. We appreciate your business, The Precision Family.

Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Belt Drive Garage Door Opener


Technician: Justin Peterson
Review:

Awesome!...Honored Warranty. Friendly and knowledgeable.

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

Extremely professional and polite. Our technician was extremely knowledgeable! Highly recommend.

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Garage Door Opener


Technician: Justin Peterson
Review:

Justin was great service was great

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Justin Peterson Service Provided:

Garage Door Opener Install


Product:

Opener


Technician: Justin Peterson
Review:

Technician was very polite and informed me that there was nothing wrong with the door or its components. The anti tamper seal just popped off and inspected the operation of it. Everything great. Thanks for your service.

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Justin Peterson Service Provided:

Garage Door Repair


Technician: Justin Peterson
Review:

Great job, on time and great service. Highly recommended to everyone!

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Justin Peterson Service Provided:

Broken Garage Door Spring Repair


Product:

Springs


Technician: Justin Peterson
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Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756

License

AR Licensce #
0365280618