(833)497-3667

Justin Peterson

Justin Peterson
Technician
Reviews: 76
Average: 4.89 stars
Background: 7/10/2019
Justin Peterson has received 76 reseñas, reviews.averaging 4.89 reviews.stars:
1 2 3 4 5

Justin Peterson's Bio:

Justin is a hard-working Northwest Arkansas native but he's lived in Kansas, Oklahoma, and Texas. He is a devoted father figure to his 3-year-old boy step son and has a baby girl on the way. Although somewhat new to garage doors service, he comes on with extensive experience as a maintenance engineer. When he isn't working, he is spending time with his family either in southeast Kansas, or right here in beautiful NWA. He loves the great outdoors and enjoys hiking, kayaking, swimming, and playing basketball. His favorite part of the job is seeing the excitement and smiles on our customers faces when the job is done, and done right.

Review:

From the chat to the repair it only took a couple of hours. This company was the most professional service company I have dealt with. The picture and bio of the technician in email before he got to the house was the best!

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

My first use of Precision Garage Door Repair NWA & River Valley has been a pleasant experience. My garage door counterbalance spring broke on a Saturday, I researched repair companies and decided on Precision Garage Door Repair NWA & River Valley. My decision was based on information presented over the internet on various company websites. I was immediately impressed with Precision’s site and contacted them the following Monday morning at 8:30 a.m. and made an appointment with their service person same day between 10-12 noon. I received a call from Justin Peterson at 10:00 a.m. notifying me he was on his way and was about 10 minutes away. Justin arrived at about 10:15 a.m. Justin inspected the damage and estimated the cost to replace the counterbalance spring to get the current door operational. The current door was 20 years old and basically worn out so I had Justin quote me a new replacement door. I decided to order the new door. Precision did not have stock for the door size, color and style I had chosen so Justin placed an order with estimated arrival in 2-4 weeks. Justin helped me raise the broken door so I could remove my vehicles from the garage for access. Justin was very professional, knowledgeable and enjoyable to work with. My new door arrived in 5 weeks-3 days and scheduled installation 5 days later at 1:00 p.m. On installation day I received a call from Chris Wickham of Precision Garage Door at 12:30 p.m. He left a voicemail: said he was in route and would arrive in 20 minutes. Chris and another Technician, Chris (last name unknown) arrived on time and started installing at 1:00 p.m. Chris Wickham estimated he would be done in an hour and by 2:00 p.m. both Chris’s were finished including area cleanup. Chris Wickham took the time to instruct me on door maintenance and answering any questions I had. As with Justin Peterson before them, both Chris’s were very professional, knowledgeable and enjoyable to work with. I have only had the new door for a few days but I am impressed with the quality of the product, its smoothness of operation including how quiet the door rolls. I did not replace my chain-driven operator drive but the new door and the quality of the installation reduced the operating noise considerably, an unexpected plus. Finally, working with the Precision personnel from beginning to end was a pleasure and I would be remiss not to also mention the office personnel I communicated with throughout the experience: Office Manager Heather Anderson and her team and product discussion with Lee Kincaid. Thanks for a job well done. Jerry C.

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Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Unbelievable customer service from the moment we reached out for an appointment until Justin waved goodby after helping us out. Impressive the contact Precision Door has with its customers. Love knowing what technician is coming and a great simple biography about him. Just as before, Justin was kind, informative and helpful. Extremely reasonable service call rate. Thank you!

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Justin Peterson Service Provided:
Garage Door Opener Repair

Technician: Justin Peterson
Review:

Very fast and courtesy service. Easy scheduling and they showed up on time and got the job done. The technician that came out was very professional and knew exactly what he was doing. We will be using them again for any servicing needs for our garage door repairs or installations.

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin did a great job. Was on time and very efficient in his analysis and worked quickly. Engaging and knowledgeable about his business. I do want to call out your customer service and notifications. I handle customer service for JB Hunt and your processes and notifications were top shelf. From your phone representative to Justin were very professional and kept me informed multiple times. Thank You

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin Peterson is an Amazing Representative of your company! He was courteous, timely, professional and knowledgeable. Having a garage door that had trapped my car indoors, he arrived and diagnosed the issue right away and gave me my alternatives with cost in a straight forward manner that helped take the sting out of the less than fun reality of my day. No one wants home repairs and cost so he was able to take it to a level where we could simply concentrate on how best to address the situation for a long term solution. Customer service is a tough business and Justin made a believer out of my family, especially when we have had prior service calls that were less severe but still costly that did not leave us feeling respected as customers so keep up the Outstanding Work! ??????????

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Very courteous and professional.

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Amazing service. We were able to get same day service, Justin arrived early to the two hour window ( he called to make sure that was ok). He was quick, efficient and polite. Will definitely recommend.

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Garage Doors

Technician: Justin Peterson
Review:

Patrick is terrific. He explained everything. He approached the door with the attitude of trying to fix it.

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Justin Peterson Service Provided:
Install Garage Doors

Technician: Justin Peterson
Review:

Great company, fantastic staff, excellent quality and installation. Highly recommend them!

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Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

We met Justin, a technician of Precision Door Service today. He is a very knowledgeable, friendly, and personable young man. He handled our garage door problems in a very professional manner. We are very pleased with Justin and with precision Door Service.

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Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Justin was just amazing! Very knowledgeable and professional, he quickly identified the problem, and explained exactly what had occurred, and what was happening as the door tried to open. He alerted me to the fact that the door was not safe and that no one should try and use it before it was replaced.

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Precision is very expensive. Was not expecting a $900 bill to change 2 springs

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

Justin was very knowledgeable and friendly! Repair was done quickly at a reasonable price! Would definitely recommend them!

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Great job. Answered questions well, explained things to help with clarifications. Worked efficiently and independently. Polite and personable. Just one unanswered question. After he left I found a nice shiny and new hexheaded lock nut on the garage floor. Is something missing above?

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Justin Peterson
Review:

Nothing but great things to say about the service. Had an old garage door opener where the belt snapped on Saturday January 8th. Placed a call today Monday January 10th in the morning and Justin came and saw us at 2:30pm. 2 hours later and I had complete new system on both doors. All newly replacement equipment with instructions. Overall, Justin was fantastic and super happy with the results!

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Justin Peterson Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

I needed assistance with a garage door that would not fully close when I used the garage door opener. Justin came out on a Sunday. His service was prompt, friendly and professional! What more could you want?

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Justin Peterson
Review:

My tech was Justin Peterson. Justin showed up early and determined that I had more that broken springs, the rollers needed replacing as well. Justin was VERY professional from start to finish, and his work was GREAT.

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

Justin was our service technician, and he came on a Sunday, the same day we had made the call. Our garage door opener was completely in repairable and we had it replace within two hours of Justin's arrival.

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

Just was very helpful to explain everything. Did a great job on the instillation of the rollers and springs.

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

24 hour service is the best. Justin arrived earlier than scheduled and took care of the problem. He is very professional and knowledgeable. Plus, takes time to explain the problem and solution. We were very pleased that he was the technician assigned to us. We are extremely pleased with Justin and Precision Garage Door Company.

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

We couldn't be happier with Precision Door, we promptly got an appointment at the perfect time, our technician Justin Peterson called ahead, arrived on time, and took care of our garage door concerns professionally, efficiently and with a smile. Highly recommended!

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

the best service ever! They came right to my house. Justin was courteous, helpful and honest.

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Justin Peterson Service Provided:
Garage Door Opener Repair

Technician: Justin Peterson
Review:

While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors

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A Response from: Patrick Behrens

Ashley , Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available. We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.

Comment from: Ashley Herrington

I can honestly say that I was blown away with the customer service that we received. I got a phone call on Sunday after I posted this. They asked for a time to come up and take a look at the door. The director of operations and the lead tech came out to take a look at things. They also admitted to making a mistake and charging us for the wrong size door. When they came to our house this Wednesday they went over the problem and the fixes that were available. They arrived at 4:45 pm and did not leave until well after 7:30. They made sure the door was able to work but we knew due to the original damage we would have to spend some money fixing things. They also looked at our bigger door and showed us how horrible our builders contractor did on the install (a little over 2 years ago) and the same issues would need to be fixed. We didn’t want to purchase new garage doors and they didn’t suggest that. The came up with the best way to fix our current door. We will wait another week for the rest of the stuff ordered to come in but I can honestly say my husband and I were both happy with how they handled things the second time around and will be even more happy when we don’t have to worry about our doors anymore! I am so glad I was willing to give them a chance to make things right because they did just that! Thank you Lee bad Steve we appreciate you both!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin was personable, knowledgeable, punctual and overall a great technician. Fixed springs and provided future feedback.

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

Really good service and they solved our problem. Justin the service tech was very helpful and walked me through various aspects of our doors. Appreciate the help.

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technician: Justin Peterson
Review:

Justin was very professional. Explain in detail the problems and solutions. Will use him again.

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Justin Peterson
Review:

Our garage door spring broke when I attempted to own the door. I called precision garage door to inquire about a repair and within an hour I had technician arrive and within an hour the spring was replaced and door was working fine. The technician did a great job. I recommend Precision Door will give them a call if ever need garage doors or service in the future.

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

I am retired and I'm fixed income I would like to see you having a plan that you can come out and service what you sell instead of a flat fee every year the service was good but I'm looking forward to y'all having a service plan to keep your doors updated

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Outstanding service with amazing responses! Justin was very explanatory regarding what the issue was and gave me options for repair/replacement based on my needs. Everything was complete in just about an hour and Justin completely cleaned up everything from the replacement. Many thanks Justin!

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Justin Peterson
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Fayetteville Area

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Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756

License

AR Licensce #
0365280618