Justin Peterson
has received 59 reviews, averaging:
Justin Peterson's Bio:
Justin is a hard-working Northwest Arkansas native but he's lived in Kansas, Oklahoma, and Texas. He is a devoted father figure to his 3-year-old boy step son and has a baby girl on the way. Although somewhat new to garage doors service, he comes on with extensive experience as a maintenance engineer. When he isn't working, he is spending time with his family either in southeast Kansas, or right here in beautiful NWA. He loves the great outdoors and enjoys hiking, kayaking, swimming, and playing basketball. His favorite part of the job is seeing the excitement and smiles on our customers faces when the job is done, and done right.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My tech was Justin Peterson.
Justin showed up early and determined that I had more that broken springs, the rollers needed replacing as well.
Justin was VERY professional from start to finish, and his work was GREAT.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Justin was our service technician, and he came on a Sunday, the same day we had made the call. Our garage door opener was completely in repairable and we had it replace within two hours of Justin's arrival.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
24 hour service is the best. Justin arrived earlier than scheduled and took care of the problem. He is very professional and knowledgeable. Plus, takes time to explain the problem and solution. We were very pleased that he was the technician assigned to us. We are extremely pleased with Justin and Precision Garage Door Company.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We couldn't be happier with Precision Door, we promptly got an appointment at the perfect time, our technician Justin Peterson called ahead, arrived on time, and took care of our garage door concerns professionally, efficiently and with a smile. Highly recommended!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors
Ashley Herrington
A Response from: Patrick Behrens
Ashley ,
Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available.
We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Really good service and they solved our problem. Justin the service tech was very helpful and walked me through various aspects of our doors. Appreciate the help.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Our garage door spring broke when I attempted to own the door. I called precision garage door to inquire about a repair and within an hour I had technician arrive and within an hour the spring was replaced and door was working fine. The technician did a great job. I recommend Precision Door will give them a call if ever need garage doors or service in the future.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I am retired and I'm fixed income I would like to see you having a plan that you can come out and service what you sell instead of a flat fee every year the service was good but I'm looking forward to y'all having a service plan to keep your doors updated
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Outstanding service with amazing responses! Justin was very explanatory regarding what the issue was and gave me options for repair/replacement based on my needs. Everything was complete in just about an hour and Justin completely cleaned up everything from the replacement.
Many thanks Justin!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Only called Precision because two other (previously used) companies had issues--one with their computer system and the other with a fire. Whatever. Anyway, the certified tech did a great job, explained everything,and was very professional and courteous. Guess we'll stay with Precision.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I have great appreciation for what it takes to provide excellent customer service and that was my experience from the initial call through the entire process. I immediately received an email confirmation of the same day appointment along with a follow-up text introducing Justin Peterson as the technician. Justin called ahead and arrived within 2 ½ hours from my initial call and presented himself very professionally. He gave me a quick assessment of the situation, provided alternatives, and had the job completed within 30 minutes. I would highly recommend Precision Door and Justin in particular. Thanks for the quick response.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Justin did a very fine job, both in explanation and work. If i ever need any
further work on the opener i will call for him.
everyone in the company (Precision door serv. rogers,ar) was very nice and
up front with me. thanks to all andy pierce
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I called Precision after seeing a TV ad.. Justin Peterson arrived early for the appointment after calling first. My old garage door was almost 20 years old and there were many issues which he patiently explained to me in detail. He explained my options and ordered my new door and opener. Wes Smith was the technician who installed my new door. He was also excellent. He arrived on time and besides installing the new door and opener, he helped me understand the new features and even swept out the garage. Every step of this transaction was professionally done. I love my new door and opener and am so happy to have the insulated door.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well!
Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update.
Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.)
Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.)
Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Justin was very nice & knowledgeable. He & his assistant worked well & quickly together. The artwork on the work van caught my attention. We had the motor, springs, cables, rollers & bearings replaced.
Darren Morton
A Response from: Patrick Behrens
Thank you for your wonderful review Mr. Morton! We take pride in providing the best possible service to our customers and are glad to hear that Justin and Trenton did that for you! We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Justin came out to fix a problem with the garage door not going down. He was very professional and capable.Will use this company again. Very satisfied.
Sandra Westmoreland
A Response from: Patrick Behrens
Thank you for the review Sandra! We are happy to hear Justin was able to get your garage door working properly. We appreciate your business! Best regards, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
This business is a breath of fresh air!! PROMPT, knowledgeable, KIND, helpful, professional!! They have covered all the bases. You will not be disappointed. NO waiting on having to order equipment or coming back to install. Quietest garage door openers we’ve ever had. Thank you!!
George & Carolyn Pickell
A Response from: Patrick Behrens
Thank you for this amazing review Mr & Mrs. Pickell. We work hard to meet expectations like yours, and we are happy to hear our employees were able to assist both of you. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Technician was very polite and informed me that there was nothing wrong with the door or its components. The anti tamper seal just popped off and inspected the operation of it. Everything great. Thanks for your service.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
My installer, Donovan, was very professional. Everything was done in a timely manner. I am very pleased with the service! I would recommend your business to anyone.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Our technician Justin was awesome!! He gave us all the information we needed and got our new garage door motor and parts installed perfectly!! Thank you for Justin!! We will be in touch if we need any other service done on our garage door!!
