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Justin Peterson

Justin Peterson
Technician
Reviews: 116
Average: 4.89 stars
Background: 7/10/2019
Justin Peterson has received 116 reviews, averaging 4.89 Stars:
1 2 3 4 5

Justin Peterson's Bio:

Justin is a hard-working Northwest Arkansas native but he's lived in Kansas, Oklahoma, and Texas. He is a devoted father figure to his 3-year-old boy step son and has a baby girl on the way. Although somewhat new to garage doors service, he comes on with extensive experience as a maintenance engineer. When he isn't working, he is spending time with his family either in southeast Kansas, or right here in beautiful NWA. He loves the great outdoors and enjoys hiking, kayaking, swimming, and playing basketball. His favorite part of the job is seeing the excitement and smiles on our customers faces when the job is done, and done right.

Review:

Justin could not have been more informative and did the work very efficiently and promptly. I had not heard of your service company but once I contacted you I could not have been more pleased, I will spread the word for sure!

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A Response from: Patrick Behrens

We are thrilled you had a great experience with us, Ms. Woods. Thank you for taking the time to leave us a review and recommendation. We appreciate your business and look forward to serving you in the future!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Remotes / Keypad

Technician: Justin Peterson
Review:

Precision Door has always come through for me. I called on a Friday evening after 5:00 PM asking for service. A technician (Justin) showed up at noon on Saturday. He quickly found the source of the problem, fixed it and explained to me what happened. He charged me for only a service call (no labor) of $49.95. In a nutshell, I called Precision Door because of their responsiveness, professionalism and affordability.

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A Response from: Patrick Behrens

Glad we could help, Mr. Kissinger. Thank you for taking the time to leave us a great review. We are pleased to hear you continue to have a great experience with us. We appreciate your business and look forward to serving you in the future!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

I was very happy about the courteous and knowledgeable service I received from Justin. He explained everything to me and answered all my questions. I saw your advertising on T.V.and had been having problems with my garage door. I chose to purchase a new door. Thanks for all the information from Justin.

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A Response from: Patrick Behrens

Thank you so much for the kind words, Ms. Martin! We are pleased to hear you have a positive and pleasant experience with us. Thank you for giving us the opportunity to serve you! We look forward to working with you again in the future.

Justin Peterson Service Provided:
Garage Door Opener Repair

Product:
Garage Doors

Technician: Justin Peterson
Review:

Called precision door NWA to repair my shop door, very professional, keep me informed on when they would be here. Justin the tech, was very professional as well. Would recommend this company to anyone needing installation or repairs for their garage door needs.

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A Response from: Patrick Behrens

Thank you so much for the kind words and recommendation, Mr. Keith! We are thrilled to hear you had a great experience with us! Justin is a very valuable member of our team, and we are pleased to hear he's made a good impression on you. Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Still awaiting my receipt for payment of work done. Earliest appointment was 48 hours from time of call for service. Your repairman was on time and worked efficiently to replace the broken garage door springs. He ensured the job was done to my satisfaction. I found it a little surprising that the company could not give me an estimate of cost if the spring was the only problem. I rate the repairman a 4 or 5. The overall experience was a three due to receipt and response.

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Technician: Justin Peterson
Review:

Justin Peterson came and fixed our door issue today, he called in advance was pleasant and professional. I was at work but my son was here he completed the job quickly. He indicated our 20 year old door needs replaced so we will contact you soon regarding that. Thank you.

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A Response from: Patrick Behrens

Thank you for the positive feedback, Dana!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin and his Team have been awesome from the start. During Covid these guys were here installing a new door a lift motor. They have returned and handled any concerns we have have in a timely manner and in 105 degree weather. I will not call anyone else fair price and great reliable service!

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A Response from: Patrick Behrens

Thank you, Linuel, for the great review! We will certainly pass along to the team just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Quick appointment time and wonderful service!

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A Response from: Patrick Behrens

Thank you for the kind words, Ms. Harter! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Justin Peterson Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

Excellent service technician. Excellent response time.

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A Response from: Patrick Behrens

Thank you for taking the time to leave us a great review, Ms. Fauria! We are glad to hear that you were happy with the service we provided. Thank you for choosing Precision! We appreciate your business and look forward to serving you in the future!

Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

Justin was professional, courteous, and fast. He identified the problem immediately, knew exactly what to do and did it. This is the second time I've used Precision and will do it again, if needed.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Cook. We appreciate your continued business! Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

From the chat to the repair it only took a couple of hours. This company was the most professional service company I have dealt with. The picture and bio of the technician in email before he got to the house was the best!

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A Response from: Patrick Behrens

Thank you for taking the time to leave us a positive review, Mr. Somers! We are thrilled you were happy with the service provided from start to finish! If you need anything else, let us know!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

My first use of Precision Garage Door Repair NWA & River Valley has been a pleasant experience. My garage door counterbalance spring broke on a Saturday, I researched repair companies and decided on Precision Garage Door Repair NWA & River Valley. My decision was based on information presented over the internet on various company websites. I was immediately impressed with Precision’s site and contacted them the following Monday morning at 8:30 a.m. and made an appointment with their service person same day between 10-12 noon. I received a call from Justin Peterson at 10:00 a.m. notifying me he was on his way and was about 10 minutes away. Justin arrived at about 10:15 a.m. Justin inspected the damage and estimated the cost to replace the counterbalance spring to get the current door operational. The current door was 20 years old and basically worn out so I had Justin quote me a new replacement door. I decided to order the new door. Precision did not have stock for the door size, color and style I had chosen so Justin placed an order with estimated arrival in 2-4 weeks. Justin helped me raise the broken door so I could remove my vehicles from the garage for access. Justin was very professional, knowledgeable and enjoyable to work with. My new door arrived in 5 weeks-3 days and scheduled installation 5 days later at 1:00 p.m. On installation day I received a call from Chris Wickham of Precision Garage Door at 12:30 p.m. He left a voicemail: said he was in route and would arrive in 20 minutes. Chris and another Technician, Chris (last name unknown) arrived on time and started installing at 1:00 p.m. Chris Wickham estimated he would be done in an hour and by 2:00 p.m. both Chris’s were finished including area cleanup. Chris Wickham took the time to instruct me on door maintenance and answering any questions I had. As with Justin Peterson before them, both Chris’s were very professional, knowledgeable and enjoyable to work with. I have only had the new door for a few days but I am impressed with the quality of the product, its smoothness of operation including how quiet the door rolls. I did not replace my chain-driven operator drive but the new door and the quality of the installation reduced the operating noise considerably, an unexpected plus. Finally, working with the Precision personnel from beginning to end was a pleasure and I would be remiss not to also mention the office personnel I communicated with throughout the experience: Office Manager Heather Anderson and her team and product discussion with Lee Kincaid. Thanks for a job well done. Jerry C.

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A Response from: Patrick Behrens

We are thrilled you love your new garage door, and are so happy you had a great experience working with us! Chris is an amazing member of our team and we are so glad he made a great impression on you. Thank you for taking the time to leave us a wonderful review. We truly appreciate your business, and we look forward to working with you again!

Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Unbelievable customer service from the moment we reached out for an appointment until Justin waved goodby after helping us out. Impressive the contact Precision Door has with its customers. Love knowing what technician is coming and a great simple biography about him. Just as before, Justin was kind, informative and helpful. Extremely reasonable service call rate. Thank you!

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great, Mr. & Mrs. Pickell! Justin is an amazing member of our team, and we are so glad he made a great impression! Thanks for choosing Precision!

Justin Peterson Service Provided:
Garage Door Opener Repair

Technician: Justin Peterson
Review:

Very fast and courtesy service. Easy scheduling and they showed up on time and got the job done. The technician that came out was very professional and knew exactly what he was doing. We will be using them again for any servicing needs for our garage door repairs or installations.

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people on our team that take great care of our customers. We are so happy that you like our service! Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin did a great job. Was on time and very efficient in his analysis and worked quickly. Engaging and knowledgeable about his business. I do want to call out your customer service and notifications. I handle customer service for JB Hunt and your processes and notifications were top shelf. From your phone representative to Justin were very professional and kept me informed multiple times. Thank You

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience, Mr. Burns! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! Thank you for giving us the opportunity to serve you. If you need us again, just let us know!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Justin Peterson is an Amazing Representative of your company! He was courteous, timely, professional and knowledgeable. Having a garage door that had trapped my car indoors, he arrived and diagnosed the issue right away and gave me my alternatives with cost in a straight forward manner that helped take the sting out of the less than fun reality of my day. No one wants home repairs and cost so he was able to take it to a level where we could simply concentrate on how best to address the situation for a long term solution. Customer service is a tough business and Justin made a believer out of my family, especially when we have had prior service calls that were less severe but still costly that did not leave us feeling respected as customers so keep up the Outstanding Work! ??????????

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A Response from: Patrick Behrens

Thank you very much for sharing your positive experience and your recommendation, Mr. Sullivan! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We are so happy that you will have a lifetime relationship with us, and we appreciate your business. Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Very courteous and professional.

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A Response from: Patrick Behrens

Thank you, Mr. Valdez, for taking the time to leave a review! We are glad we made a good impression on you! If you need anything, just let us know! Thanks for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Amazing service. We were able to get same day service, Justin arrived early to the two hour window ( he called to make sure that was ok). He was quick, efficient and polite. Will definitely recommend.

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A Response from: Patrick Behrens

Thank you, Mr. DeLeon, for the awesome review! We are glad to hear you were happy with the service and your technicians. Let us know if you need us again. We appreciate your business! Sincerely, PDS of NWA

Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Garage Doors

Technician: Justin Peterson
Review:

Patrick is terrific. He explained everything. He approached the door with the attitude of trying to fix it.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. Cochran. We appreciate your business!

Justin Peterson Service Provided:
Install Garage Doors

Technician: Justin Peterson
Review:

Great company, fantastic staff, excellent quality and installation. Highly recommend them!

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A Response from: Patrick Behrens

Thank you for the kind review and recommendation, Mr. Riedesel! We strive to provide the best service, and we are pleased that you had a good experience with us! Thank you so much for choosing Precision, and we look forward to serving you again!

Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

We met Justin, a technician of Precision Door Service today. He is a very knowledgeable, friendly, and personable young man. He handled our garage door problems in a very professional manner. We are very pleased with Justin and with precision Door Service.

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A Response from: Patrick Behrens

Thank you, Ray, for the great review! We will certainly pass along to Justin, just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA

Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Justin was just amazing! Very knowledgeable and professional, he quickly identified the problem, and explained exactly what had occurred, and what was happening as the door tried to open. He alerted me to the fact that the door was not safe and that no one should try and use it before it was replaced.

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! Justin is a valuable member of our team. Thank you for taking the time to leave us a review and for choosing Precision!

Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

Precision is very expensive. Was not expecting a $900 bill to change 2 springs

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

Justin was very knowledgeable and friendly! Repair was done quickly at a reasonable price! Would definitely recommend them!

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A Response from: Patrick Behrens

Thank you for the great review and recommendation, Mr. Boen! We are proud Justin is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family

Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Great job. Answered questions well, explained things to help with clarifications. Worked efficiently and independently. Polite and personable. Just one unanswered question. After he left I found a nice shiny and new hexheaded lock nut on the garage floor. Is something missing above?

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A Response from: Patrick Behrens

Thank you for the positive review, Mr. McCormic. If you need anything else, give us a call! Thank you for choosing Precision!

Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Justin Peterson
Review:

Nothing but great things to say about the service. Had an old garage door opener where the belt snapped on Saturday January 8th. Placed a call today Monday January 10th in the morning and Justin came and saw us at 2:30pm. 2 hours later and I had complete new system on both doors. All newly replacement equipment with instructions. Overall, Justin was fantastic and super happy with the results!

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A Response from: Patrick Behrens

We are so happy to hear how pleased you are of our services. We will definitely pass along the kind words to Justin. Thank you for choosing us!

Justin Peterson Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

I needed assistance with a garage door that would not fully close when I used the garage door opener. Justin came out on a Sunday. His service was prompt, friendly and professional! What more could you want?

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A Response from: Patrick Behrens

We love hearing our technicians are providing the very best service possible. Thank you so much for taking the time to leave a review! If you need our services in the future, just give us a call!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Justin Peterson
Review:

My tech was Justin Peterson. Justin showed up early and determined that I had more that broken springs, the rollers needed replacing as well. Justin was VERY professional from start to finish, and his work was GREAT.

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A Response from: Patrick Behrens

We are happy to hear Justin provided you with a great service! Thank you for taking the time to leave a great review. We appreciate your business and look forward to working with you again!

Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
Review:

Justin was our service technician, and he came on a Sunday, the same day we had made the call. Our garage door opener was completely in repairable and we had it replace within two hours of Justin's arrival.

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A Response from: Patrick Behrens

Glad we could help, Ms. Cabot! Thank you for the kind review. We look forward to serving you again in the future!

Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Justin Peterson
Review:

Just was very helpful to explain everything. Did a great job on the instillation of the rollers and springs.

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A Response from: Patrick Behrens

We were happy to help, Mr. Mccarver! Thank you for taking the time to leave us a review. We appreciate your business and look forward to working with you again!

Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Justin Peterson
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Eastern Oklahoma Area

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Joplin Area

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Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618