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Great service

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Only called Precision because two other (previously used) companies had issues--one with their computer system and the other with a fire. Whatever. Anyway, the certified tech did a great job, explained everything,and was very professional and courteous. Guess we'll stay with Precision.

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Prompt and efficient service. Everyone at the company was very helpful and pleasant.

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Wes was awesome! Kind of like hanging out with an old friend while he did all the work. Answered all my questions and most importantly, did great work in a timely manner despite the freezing temperature. I highly this Veteran-owned company.

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My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.

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Travis was a very nice guy, displayed professionalism, and very cordial. He was efficient and he did his job very well. Could not have been more pleased! Thank you Travis!

Thank you for your review Mr. Oregon. We take pride in 100% customer satisfaction and we are glad to hear we did that for you. We appreciate your business, The Precision Family.

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Outstanding service. Precision was chosen based on a friend's referral. This was on a Saturday and there was no elevated service charge for it being a weekend. That's a big plus. Less than 30 minutes after I called, Ryan showed up and was at work. He was efficient and indeed precise in his work. Replaced springs, rollers, and cables. Absolutely a 5-star service.

Thank you for your awesome review Richard! We pride ourselves in 100% customer satisfaction and we are happy to hear we did just that! We appreciate your business, The Precision Family.

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I am very pleased with the knowledge and courtesy of your technician, Steve. He was extremely helpful. So far i like the quility and customer sevice of your company. I will recommend you to every one that needs your service. But the job hasn't started yet. I am very pressed for time. I already bought my plain ticket weeks ago. I leave for California on October 20th. It would be absolutely wonderful if the job is done by October 19th. That way a big weight is going to be left off my shoulders. By the way my last name is ALLEN.

Thank you for your review Mrs. Allen! We have changed your name in our system, our apologies for the mistake! We take pride in 100% customer satisfaction and we are glad that Steve did that for you. We can't wait to see your new door! We appreciate your business, The Precision Family.

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I’m so happy with my new garage doors. Dayton and Donovan did an amazing job. Very professional and friendly, and they do great work. I highly recommend Precision Door Service!

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Wesley was so professional and nice. Couldn’t believe he did the whole thing all by hisself. Was amazed! Wouldn’t take help even when offered. Looked like a two man job for sure. Was very happy with the outcome. And very pleasant to talk with. Would like to hang out with him. Seemed like a well rounded down to earth human being. Very caring and considerant

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Great company and great employees! They did a great job replacing our garage door!

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Aaron was right on time and very professional. Took time to explain the details. I was very satisfied!

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The installer, a friendly and knowledgeable young man named Travis, pointed out problem areas with our non-functioning door and recommended economical options. He fixed our problem (something I couldn't do) and we're totally happy!

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Great to work with you... from choosing a door to total installation. Outstanding service

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Travis arrived promptly, was professional, and clearly & carefully explained the issues, options and cost to me. He was lovely to work with and even lent me a screwdriver so that I could fix something in my house. Above what was necessary! I would highly recommend Precision and use them again. Thanks!!

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As a Fayettville resident, I would recommend the servicing, safety and quality. However, when I called to request service I asked what the possibility of the charge would be after describing my issue, not realizing that there were factors that weren't considered in the 'quote'.. No more than $200 was advised when scheduling the service however the tech who I thourghly believe was honest and forthcoming about the status of my garage's current aging condition, indicated a possible $1000 bill was the clear and obvious reality. I hope the quoting process can be addressed but the tech was refreshing to the experience for a safer peice of mind when resolving a pre-existing issue not discovered in our prior home inspection.

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On the phone, we were told there was a $49.95 fee for the technician to come to my house on a Sunday. Then she told me that worst case scenario the springs would be $158. We needed 1 spring. However, if we had replaced BOTH springs, that total would have been $158 +$158+$49.95. My math shows that as $365.95. The technician quoted us a minimum of $510. We still have a broken door and we are out $49.95 for nothing. I understand the weekend service call but I don’t quite understand the difference in price. He told us he could “patch” our garage until a new door came in but wouldn’t even do that when we declined to over pay for almost $1000 for a new door. Also, prior to the tech visit, we priced other places for a brand new garage door and received a quote of $1400 INSTALLED and his lowest price quoted to us was approx $2400. Thanks for the weekend service call but we will go another route.

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I chose Precision because of what I have read about your company and friends. The tech, Steve, that came out was so professional and not pushy at all about what should be done with my garage door. I am very confident in my decisions on the repairs made to my door as suggested. Thank you Precision. I will definitely recommend your company to others!

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Outstanding service...on time ,excellent work. Excellent result.

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The service done quickly got next day service. Justin is great I Highly recommend Precision Door Service.

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Awesome service ! Quick response w/ short notice; prompt; friendly; knowledgeable; professional; skilled; efficient; clean. Impressive !

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Prompt service and friendly staff! Justin was very thorough and informative. Thank you for all your help.

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Great people to work with. Called. Came within the time frame and were actually early and very professional. Sent a picture of what the tech looked like so we would know when he showed up.

Thank you for the kind words, Mr. Kelsey! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business! Best regards, The Precision Family

Review:

quick efficient service. Taylor explained options and costs well

Thank you for sharing your positive experience with us, Ms. Dickins! Our goal is 100% customer satisfaction, and it sounds like Tyler achieved that goal with you. We appreciate your business! Best regards, The Precision Team

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Tyler was great to work with! I really appreciated that they were able to make it out the same day to repair my garage door.

Thank you for the great review, Mr. McCain! We are happy to hear Tyler provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family

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Fast to respond and very pleasant to work with.

Glad to hear it, Mr. Thomas, it was truly a pleasure working with you! We appreciate your business! Sincerely, PDS of NWA

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First time to use company based on others reviews. Very pleased with same day service. Tyler was very pleasant and knowledgeable. Would use again and recommend.

Thank you, Mike, for the kind words. We appreciate your business and look forward to working with you again in the future! Respectfully, PDS of NWA

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I couldn't have had a more positive experience. My service technician Steve was absolutely amazing! I had some car troubles the day of my appointment and was unable to be home to make the appointment. Steve was wonderful at communicating via calls and texts to get the job done while I was dealing with my car. He even went out of his way to meet me for payment and got me two discounts on my garage door repair! If 6/5 stars were a rating he would have earned it with ease.

Thank you for sharing your positive experience with us, Ms. Belloni! Our goal is 100% customer satisfaction, and it sounds like Steve achieved that goal with you. We appreciate your business! Best regards, The Precision Family

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Excellent communication, product, and service

Thank you very much for the wonderful review, Ms. Linville! We take pride in providing the best possible service to our customers, and we are happy to hear Travis did just that! We appreciate your business! Best regards, The Precision Family

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Well to be honest i was in a rush n i thought i was calling Overhead! But im so glad it worked out this way. Please let the right person know that the technician that came out was the best !!!!!! Steve Colley was so helpful to explain the way the system works n what actually happened . He truly is a great rep for your company ! We were 24 hrs away from having a wedding n backyard n everything was n garage n steve was so kind to help carry the wedding arch n couple large items that couldnt fit thru house before he permantly closed garage door . Thanks so much !!

Thank you, Mrs. Bolstad, for the kind words. We appreciate the opportunity to earn your business and look forward to working with you again in the future! Respectfully, Your Door Team at PDS of NWA