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Read what people are saying
about Precision Garage Door in:

Fayetteville, AR

Precision Garage Door of Northwest Arkansas
has received 6 reviews, averaging 5.00 Stars:
Review:

Lets just start by saying I've never delt with a more professional and "standing by there work" company. I had a spring snap on a sat. morning, my wife researched a few co. and she called Patrick at Precision. Super polite and informative on the phone she said and a tech would be by the house later that afternoon. Got text updates and tech profile pre-sent to my wifes cell. Wes showed up gave us a quote and replaced both springs and thought we were set. Not even an hour after he left the door acted up, the motor & capacitor over heated and went out on us. Now other companies would have said " well sorry sir its nothing we did, have a nice day" No, Not only did Wes call and say they were going to put a new motor in ( I thought a new motor for our existing opener) Nope, he came out on his day off.. Showed up and proceded to bring a brand new opener, belt drive track and all the accessories.. I was like " HUH" He said Patrick and precision stand behind all of our work.. If you ever need any scope of door work done do not hesitate to call these guys... I was amazed at what they did for us... Patrick thank you soooo much... Customer for life here...
Jessica Adler / Thomas Carney
A Response from: Patrick Behrens

Mr. Carney, I would personally like to apologize for any inconvenience you may have experienced when your Garage Door Opener quit working shortly after your service appointment to replace your Springs. I understand that although coincidental and probably caused by the previous Springs that failed, these things do happen unfortunately, and it is not our intent that is important, but rather your perception of the situation as our customer that matters most. As the owner here and as a Sanctioned Trainer for the industry, I just want to say thank you for sticking with us and allowing us the opportunity to make things right in your eyes. We value our customer's satisfaction above all else and we will go to great lengths here at Precision to ensure that our customers know their happiness is our only priority. Based on your kind email this morning and your 5 star review on Google today, it appears we hit the mark and have gained a lifelong customer. Please know as a local business owner, I ask my customers not to buy "what" we do, but "why" we do it - simply put, because our customers deserve the best. Do not hesitate to reach out to me directly @ 479-282-3042 should you need anything else and I will be more than happy to take the call. Thanks again for being a loyal customer Mr. Carney and bringing this matter to my attention, so that we may learn and grow as a company. We appreciate your business and look forward to serving you again in the future. Sincerely, Patrick Behrens

Wes Smith Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Technician:
Review:

Jacob was very knowledgeable about the products needed and how to install properly on my existing garage door ( something that the previously installer did not know.
Kelvin Rissinger
A Response from: Patrick Behrens

We appreciate hearing that Mr. Rissinger. We try our best to stay on top of training here at Precision, so that you the consumer can be taken care of to the best of our ability. We have an in house Training Facility and take great pride in the fact we are the only certified techs in all of NWA. If you would like to know more about what these certifications mean to you - our customer, feel free to visit dooreducation.com and read all about it. This is the IDEA, or (Institute of Door Education and Accreditation) website that will allow the consumer to look up certified techs and companies by name, or zip code. This is so they can have confidence they called the right company and that they have an industry leading expert in their garage. We truly appreciate the opportunity to educate you on the mechanics of your system, so you might not find yourself in this situation again and we most certainly appreciate your business. We answer our phones 24/7, so just let us know if you need us, but until then - Thank you again from all of us at Precision. Respectfully, Your Door Team at PDS of NWA

Jacob Austin Service Provided:
Garage Door Opener Install
Product:
Opener
Technician:
Review:

The tech Jacob Austin did a great job and was very courteous and helpful
Charles Brown
A Response from: Patrick Behrens

Thank you Mr. Brown for taking the time to leave a review. We appreciate your business and will work extra hard to keep it. Just let us know if you need us. Sincerely, PDS of NWA

Jacob Austin Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
Technician:
Review:

These guys were professional and quick - I had a new garage door opener in less than 45 minutes from when they arrived. Great work and very friendly
Shaun Dubois
A Response from: Patrick Behrens

Thank you Mr. Dubois for the kind words. We are extremely pleased to hear you were happy with your service. We appreciate your business and look forward to working with you again, should the need ever arise. Thanks again! The entire team at PDS of NWA

Wes Smith Service Provided:
Garage Door Repair
Product:
Garage Door Opener
Technician:
Review:

I needed an update on my garage door because I thought that I would not be able to get my car out to drive!!!The service by your employers was great and they gave me three (3) options to improve/repair the garage door! They were nice and reliable in their repair! I would have them back if necessary my door was damaged again!!! SCALE 5 for their WORK!!!!!
James Harvey
A Response from: Patrick Behrens

Thank you Mr. Harvey for taking the time out of your day to offer your feedback. At Precision we strive for a 100% customer satisfaction rating and are so pleased we hit the mark for you. We appreciate the opportunity to earn your business and you can rest assured the entire team will work even harder to keep it. Please let us know if we can assist you in the future and thanks again for choosing Precision Door Service of Northwest Arkansas! Sincerely, PDS of NWA

John Gallerano Service Provided:
Garage Door Repair
Technician:
Review:

John was a very nice and friendly repairman, got everything done efficiently and quickly ! Very happy to have a working garage door, thank you so much! This man deserves a raise.
Townsend Wenzler
A Response from: Patrick Behrens

Mr. Wenzler, We will certainly pass along to John just how happy you were with your service. We appreciate your business and look forward to serving you in the future!

John Gallerano Service Provided:
Garage Door Repair
Technician: