Review:

I couldn't have had a more positive experience. My service technician Steve was absolutely amazing! I had some car troubles the day of my appointment and was unable to be home to make the appointment. Steve was wonderful at communicating via calls and texts to get the job done while I was dealing with my car. He even went out of his way to meet me for payment and got me two discounts on my garage door repair! If 6/5 stars were a rating he would have earned it with ease.

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Excellent communication, product, and service

Review:

Well to be honest i was in a rush n i thought i was calling Overhead! But im so glad it worked out this way. Please let the right person know that the technician that came out was the best !!!!!! Steve Colley was so helpful to explain the way the system works n what actually happened . He truly is a great rep for your company ! We were 24 hrs away from having a wedding n backyard n everything was n garage n steve was so kind to help carry the wedding arch n couple large items that couldnt fit thru house before he permantly closed garage door . Thanks so much !!

Thank you Mrs. Bolstad for the kind words. We appreciate the opportunity to earn your business and look forward to working with you again in the future! Respectfully, Your Door Team at PDS of NWA

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Great service

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I was impressed with the number and quality of the reviews, the car going into the hiring of employees, and the same day service. Ron, the repairman, was competent, courteous, and informative and I would definitely recommend both him and this company.

Thank you Joan for the stellar review. We pride ourselves in not only the quality of our service and products, but our people as well. Thank you kindly for taking notice. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA

Review:

They had the highest ratings in all of NWA. Dayton was awesome and quick! Fixed my garage in 20 min!

Thank you Jacob for the kind words. We are so glad we could help. We appreciate your business! Respectfully, Your Door Team at PDS of NWA

Review:

Today Kevin came out and helped align our doors up and provide extra support to them. He educated me well on the doors and things I needed to take care of them properly. He added extra supports so my sensors would hopefully stay on track better. Overall, he was great to visit with and very helpful. I’d recommend this company to anyone.

Thank you Amber for the awesome review. We are pleased to know you were happy with your service. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Review:

Broken spring cars inside of garage.

Happy to help Claudia. We appreciate your business! Respectfully, PDS of NWA

Review:

Ron provided excellent service, inspection, analysis of problems, and recommended solutions.

Review:

The technicians were very knowledgeable and courteous. They explained the problems and gave me options on what I wanted them to do. Very professional!

Thank you Mr. Goudeau for sharing your feedback. We are so glad to hear your experience was a positive one. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Review:

Thank you! Our Technician Mr. Johnson was excellent. Called Saturday morning and he came out that day to help us with our garage door. Extremely helpful and very professional. He worked hard to make sure we had the best service and experience. I would highly recommend to all my friends and family!

Thank you Mr. Yale for the awesome review. We are pleased to know your experience with us was a positive one. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Review:

Learned of company at a home show and was impressed with quality control and employee training. Followed up with a check on company online. When I called for routine maintenance service, appointment available within 24 hours and good flexibility in time options. Technician Dayton was courteous, friendly, and clearly knowledgeable. Some repairs were recommended but I was given 3 options and there was no hard sell- just clear explanations of parts of system and why work might be needed. Work finished promptly. I was shownhow to perform routine maintenance myself. Very impressed with Precision! Highly recommend!

Thank you Barbara for the kind words. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Review:

John and Ron did a great job. They were very fast and friendly while maintaining a professional attitude. They were there to fix my door within two hours while the other guy guaranteed me a call back with in 24 to 48 hours.

Review:

Great professional and friendly service by Dayton Thouvenell. Would highly recommend Dayton and Precision Door Service.

Thank you Shirley for the kind words. We are so glad to hear you were pleased with the service! We appreciate your business and look forward to serving you again in the future! Sincerely, PDS of NWA

Review:

I was very impress with your Tech John! He was polite, considerate and professional. He was extremely knowledgeable about my door and made a minor adjustment for me. When I have anymote trouble I will call Precision for your business.

Review:

Great service! Jacob was very thorough and friendly. Highly recommend

Thank you Mr. Moon for the great review. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA

Review:

Amazing new business in Northwest Arkansas! I appreciate the youth and energy that this business and its owner bring to Garage Doors and Construction. I have used many Garage Door businesses in the NWA Area, but after using Precision I am never using anyone else for my Garage Doors. Excellent customer service and top quality products. Absolutely no complaints.

Thank you Mr. Hansen for the kind words. Although we are not "new", we certainly appreciate the enthusiastic support and look forward to working with you again in the future! It was truly a pleasure doing business with you! Sincerely, Your Door Team at PDS of NWA

Review:

Will did a great job replacing our springs and upgrading our drums, cables, and rollers. We are very pleased with the improved operation of our door and the warranty on parts & labor. Will and Precision Door were great took care of us in a timely manner and we are very pleased.

Thank you Mr. Karcher for the great review. We will certainly pass along to Will just how happy you were with your level of service. We appreciate your business! Sincerely, PDS of NWA

Review:

We were very pleased at the job your garage door installer Wes did for us. He was very professional and courteous and did a great job fitting it in our new steel building. The quality of the door and opener are superb and the belt drive makes it a quiet running operation. Thank you Larry and Jackie Marshall

Thank you Mr. Marshall for the great review! We are proud to have been part of your project. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Review:

Five Star Rating. The professional technicians arrived on time, did a thorough assessment of our garage door issues, and recommended a very comprehensive approach for a permanent solution. The work was accomplished quickly. The new system was explained thoroughly and professionally. Cleanup was spotless, with all of the old system carried away.

Thank you Mr. Wideman for taking the time to leave us a review. We are extremely pleased to know you were happy with the service and your technician Jacob. We appreciate your business and look forward to working with you in the future! Respectfully, PDS of NWA

Review:

Lets just start by saying I've never delt with a more professional and "standing by there work" company. I had a spring snap on a sat. morning, my wife researched a few co. and she called Patrick at Precision. Super polite and informative on the phone she said and a tech would be by the house later that afternoon. Got text updates and tech profile pre-sent to my wifes cell. Wes showed up gave us a quote and replaced both springs and thought we were set. Not even an hour after he left the door acted up, the motor & capacitor over heated and went out on us. Now other companies would have said " well sorry sir its nothing we did, have a nice day" No, Not only did Wes call and say they were going to put a new motor in ( I thought a new motor for our existing opener) Nope, he came out on his day off.. Showed up and proceded to bring a brand new opener, belt drive track and all the accessories.. I was like " HUH" He said Patrick and precision stand behind all of our work.. If you ever need any scope of door work done do not hesitate to call these guys... I was amazed at what they did for us... Patrick thank you soooo much... Customer for life here...

Mr. Carney, I would personally like to apologize for any inconvenience you may have experienced when your Garage Door Opener quit working shortly after your service appointment to replace your Springs. I understand that although coincidental and probably caused by the previous Springs that failed, these things do happen unfortunately, and it is not our intent that is important, but rather your perception of the situation as our customer that matters most. As the owner here and as a Sanctioned Trainer for the industry, I just want to say thank you for sticking with us and allowing us the opportunity to make things right in your eyes. We value our customer's satisfaction above all else and we will go to great lengths here at Precision to ensure that our customers know their happiness is our only priority. Based on your kind email this morning and your 5 star review on Google today, it appears we hit the mark and have gained a lifelong customer. Please know as a local business owner, I ask my customers not to buy "what" we do, but "why" we do it - simply put, because our customers deserve the best. Do not hesitate to reach out to me directly @ 479-282-3042 should you need anything else and I will be more than happy to take the call. Thanks again for being a loyal customer Mr. Carney and bringing this matter to my attention, so that we may learn and grow as a company. We appreciate your business and look forward to serving you again in the future. Sincerely, Patrick Behrens

Review:

Jacob was very knowledgeable about the products needed and how to install properly on my existing garage door ( something that the previously installer did not know.

We appreciate hearing that Mr. Rissinger. We try our best to stay on top of training here at Precision, so that you the consumer can be taken care of to the best of our ability. We have an in house Training Facility and take great pride in the fact we are the only certified techs in all of NWA. If you would like to know more about what these certifications mean to you - our customer, feel free to visit dooreducation.com and read all about it. This is the IDEA, or (Institute of Door Education and Accreditation) website that will allow the consumer to look up certified techs and companies by name, or zip code. This is so they can have confidence they called the right company and that they have an industry leading expert in their garage. We truly appreciate the opportunity to educate you on the mechanics of your system, so you might not find yourself in this situation again and we most certainly appreciate your business. We answer our phones 24/7, so just let us know if you need us, but until then - Thank you again from all of us at Precision. Respectfully, Your Door Team at PDS of NWA

Review:

The tech Jacob Austin did a great job and was very courteous and helpful

Thank you Mr. Brown for taking the time to leave a review. We appreciate your business and will work extra hard to keep it. Just let us know if you need us. Sincerely, PDS of NWA

Review:

These guys were professional and quick - I had a new garage door opener in less than 45 minutes from when they arrived. Great work and very friendly

Thank you Mr. Dubois for the kind words. We are extremely pleased to hear you were happy with your service. We appreciate your business and look forward to working with you again, should the need ever arise. Thanks again! The entire team at PDS of NWA

Review:

I needed an update on my garage door because I thought that I would not be able to get my car out to drive!!!The service by your employers was great and they gave me three (3) options to improve/repair the garage door! They were nice and reliable in their repair! I would have them back if necessary my door was damaged again!!! SCALE 5 for their WORK!!!!!

Thank you Mr. Harvey for taking the time out of your day to offer your feedback. At Precision we strive for a 100% customer satisfaction rating and are so pleased we hit the mark for you. We appreciate the opportunity to earn your business and you can rest assured the entire team will work even harder to keep it. Please let us know if we can assist you in the future and thanks again for choosing Precision Door Service of Northwest Arkansas! Sincerely, PDS of NWA

Review:

John was a very nice and friendly repairman, got everything done efficiently and quickly ! Very happy to have a working garage door, thank you so much! This man deserves a raise.

Mr. Wenzler, We will certainly pass along to John just how happy you were with your service. We appreciate your business and look forward to serving you in the future!