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about Precision Garage Door in:
Van Buren, AR
Precision Garage Door of NWA & River Valleyhas received 53 reviews, averaging 4.79 Stars:
Van Buren, AR
Thanks JB for the 5-star review. We enjoy getting feedback from our customers. Knowing that our technicians are representing the company in such a positive way helps us continue to grow the company. We appreciate your business!
Van Buren, AR
The service was excellent. I would not hesitate in recommending precision to anyone. Thank you!!
- Rich Wilson
Thank you Rich for the awesome review. We appreciate your business!
Van Buren, AR
Excellent service
- Pete Amirson
Thanks Pete for the 5-starr review! We appreciate your business!
Van Buren, AR
Great company and their tech Ethan knew exactly how to fix my garage door! He was quick and the problem was solved. We purchased our door from them a few years ago and it was the best purchase we have made. Highly recommend them.
- Velta Thomas
Thanks Velta for the 5-star review! We are glad that Ethan was able to get your garage door up and running properly. We appreciate your business!
Van Buren, AR
Luke was very professional and nice. He came out the day we called. He fixed our door ! Storms were coming. We needed our door fixed.
- David Staggs
Thank you David for the 5-star review. We are glad to hear that Luke was professional and was able to get your garage door fixed promptly. We appreciate your business!
Van Buren, AR
The technician was great! Very friendly and explained everything I needed to know. He was very thorough and made sure that I understood each aspect of a properly working door. He was so professional, honest, and helpful. I would highly recommend
- Sheri A
Thank you for the 5-star review, Sheri! We appreciate your business!
Van Buren, AR
The young man, Matt that came out and fixed the the problem that was causing the door not to open is a very kind and respectful worker. He did what needed to be done in a very good time and was very helpful in what was wrong and that the door would need to be replaced and will be back to be done soon. Appreciate Matt and the kind of person he is. A good one.
- Rosemary Long
Thank you Rosemary for your great 5-star review! We appreciate your support! Sincerely, PDS of NWA
Van Buren, AR
Kind quick service and cleanup was excellent!
- Nancy Oliver
Thank you, Nancy for the great review! We appreciate your business! Your Precision Door Team of NWA
Van Buren, AR
It's always nice to have your company taking care of my garage door problems, the employees are very nice and knowledgeable, and always take care of the problems the same day I call, thank you
- Berniece Rogers
Thank you for your great review, Ms Rogers! We are happy to hear that Sam was able to get your garage door up and working properly! We appreciate your business! Sincerely, The Precision Door Family
Product:
Van Buren, AR
Luke Zieman was the technician that sold me and installed my door openers. Luke did an excellent job. My name is not spelled correctly. Somehow you guys put my name down as Gary Sams. That is not correct. My name is Jerry Sams. Please change your records to reflect my name as Jerry Sams. This could become important due to the door openers having a lifetime warranty.
- Gary Sams
Thank you, Jerry for the great review. We are proud to hear that you were happy with your service. We appreciate your business! Your name was also fixed in our system. Sincerely, PDS of NWA
Van Buren, AR
Absolutely HORRIBLE company. They are not interested in repairing your garage door, they are only there to sell you a new one. Their tech came up with a flimsy reason for me to buy one, then refused to do anything at all to repair my door. Instead, he left me with a non-functional door, which I could not raise of lower. He said that Precision would incur "too much legal liability" if they fixed my door. I suggested he tell his bosses that leaving a senior citizen trapped in their garage, unable to get out in case of an emergency would cause far more medical, legal liability than simply fixing the door. Instead, I called an independent repair service who showed up immediately and replaced my broken spring, which was all that was wrong. It cost me thousands less than a new door, and everything is working fine. I did not fall for Precision's phony new garage door line and will NEVER recommend them to anyone. Use them at your own risk.
- Julie Morton
Dear Julie, We understand your frustration and disappointment with your recent experience. We sincerely apologize if our technician’s approach didn’t meet your expectations. We value your safety and strive to provide honest assessments. However, we also recognize that it's important to balance safety concerns with cost-effective solutions. It seems there may have been a miscommunication or misunderstanding during your service call. To better understand your specific situation and address your concerns, we invite you to reach out to our customer service team directly at 479-202-5251 or mrewerts@precisiondoornwa.com. We’re committed to resolving this issue and ensuring your satisfaction. Thank you for your time and understanding.
Van Buren, AR
Sam, my technician, was professional and friendly. He explained the problem, gave me solutions, and fixed the issue in a timely manner. Thank you!
- Ariana Caballero
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Van Buren, AR
Quick dependable service. Matt was very professional. Only service I will call.
- Brian Taylor
Van Buren, AR
New door opener is amazing so much quieter than our last great choice going with the belt drive. Tech was great to talk about options and was very informative for future will plan on doing business with Precision again.
- Patrick
It is a pleasure to hear that your service was great from start to finish! We value our members of our team and we hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!
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Van Buren, AR
Sam was very professional. He quickly identified the issues and resolved them in timely fashion.
- Patrick
Glad we could help! We appreciate your business and look forward to serving you in the future!
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Van Buren, AR
Tack was very friendly. Very knowledgeable. And explained what issues he corrected. And what further issues I might see.
- Patrick
Glad we could help Mr. Eatmon. We appreciate your business and look forward to serving you in the future!
Product:
Van Buren, AR
Called to schedule someone to fix a 22 year garage door with an 8 year broken spring. Was told $99 to $299. Service guy shows up and says he will ONLY replace with 2 springs for $800 to $1100. I say no but then have to pay $50 for him to leave. Was never told about a service call fee.
- A. Bender
Thank you for your Review. We need feedback from our customers, both satisfied and unsatisfied, to improve our business. It will help us achieve our goal of 100% Customer Satisfaction. In your case, I understand that you are displeased with our Service Fee. When we spoke I understood that the Service Fee was NOT mentioned to you, and I immediately refunded the $49.95 for you. The reason for the Service Fee as we discussed on our call is to cover the high cost of having trucks and employees available 24 hours 7 days a week. The Service Fee as we spoke also includes a 27 point Safety Inspection, and any of our recommendations of repairs that may be needed to get you back to having a fully operating garage door that's safe for you and your family. We appreciate your business. Please don't hesitate to contact me to discuss anything further.
Yes if I could 5 star the customer service I sure would! Thank you Mike for contacting me and refunding the service fee. I greatly appreciate it. Cade was super nice also!
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Van Buren, AR
I was very impressed with the response time, the gentleman was very knowledgeable and helpful,,took care of the problem, very satisfied with your company, thank you
- Patrick
Thank you very much for the kind words, Ms. Rogers! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!
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Van Buren, AR
Great service, fast response, thorough diagnosis and always reliable service!
- Patrick
Thank you for your review, Anthony. We are pleased to hear you have made Precision your go-to garage door company and that you have a lifetime relationship with us. Thank you for choosing Precision! We look forward to working with you in the future!
Van Buren, AR
Did a excellent job
- Patrick
Thank you for the great review Mr. Snider. We appreciate your business!
Van Buren, AR
Drew was superb. Arrived promptly and was professional while maintaining a friendly and courteous demeanor. He quickly recognized and fixed the issue with our garage door. I highly recommend Drew and Precision Door.
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Beamon. It is wonderful to have people like Drew on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!
Van Buren, AR
Justin did a great job! Very friendly. I appreciate you guys coming out the same day.
- Patrick
Thank you, Mr. Creamer, for the stellar review! We understand how valuable our customer's time is, and do our best to provide convenient appointments based on the customer's busy schedules. We will be sure to pass along your kind words to Justin! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
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Technician: Justin Peterson
Van Buren, AR
Sometimes, with any project, things just don't go right, anyone can and does make errors, that's not what's important, what is important is what happens next. I can with all confidence tell you that the upper management at Precision Doors NWA knows and will do what is right. without going into detail, we had a couple of issues, those things were handled both expeditiously and entirely profession. Now if you like doing business with real professionals, courteous, and sympathetic people, then Precision doors NWA is the perfect place to call. I fully endorse and support this company Rick Hudson
- Patrick
Thank you, Mr. Peterson, for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you on your projects in the future! Best regards, The Precision Family
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Senior Residential Installer: Chris Wickham
Van Buren, AR
Professional, courteous technician. Working on a hot day, he got us fixed up and never complained about the heat.
- Patrick
Thank you for the stellar review, Mr. Byrd! We are proud Dustin is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family
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Van Buren, AR
Acoya did an amazing job replacing our garage door opener! Precision needs to be very proud of him. Very professional & would highly recommend him & Precision.
- Patrick
Thank you very much for sharing your positive experience and your recommendation. We are proud Acoya is a part of our team and are pleased to hear he provided you with excellent service. We will be sure to pass along your kind words. We appreciate your business! Best regards, The Precision Family
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Residential Installer: Acoya Herron
Van Buren, AR
excellent worker, right on time and fixed what needed to be fixed
- Patrick
Glad we could help Ms. Fram. We appreciate your business and look forward to serving you in the future!
Van Buren, AR
I chose your company from Angi’s List. I was impressed by two things: the promptness of your response and the expertise and politeness of Dustin. I asked him to present a variety of options and he was happy to comply. I felt supported in my decision but not pressured. I am eager to have my new doors installed.
- Patrick
We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review and hope you enjoy your new doors! Sincerely, PDS of NWA
Product:
Van Buren, AR
Dustin Mclean was courteous and professional. He was very helpful and was on time. I was impressed with his customer service! Expectations were met. Problem was solved. Strongly recommend this company if you are in need of garage door repair and maintenance.
- Patrick
Thank you, Mr. Pham for the awesome review. We are glad to hear you were happy with the service and your technicians. We appreciate your business and recommendation! Sincerely, PDS of NWA
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Van Buren, AR
I saw your commercial on TV. It said you could call 24/7, fast response time, all needed parts on truck and expert technicians. All true. I called on Thursday evening and your technician, Jacob Baggett, arrived at 9:30 Friday morning, did an excellent job installing a new garage door opener and was finished by 10:30. It was a pleasure working with your company and would highly recommend to anyone needing quick, professional service.
- Patrick
We are glad we could help, Mr. Apperson. It was really our pleasure! We try to be as helpful and convenient as possible for our customers, and we are glad we made that happen for you. Thank you for the great review and recommendation! If you need anything in the future, let us know!
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Van Buren, AR
Trenton was friendly, knowledgeable and efficient. He had our door back to working properly very quickly. What a good representative for your company. Annette Baker, Van Buren AR
- Patrick
Thank you for the kind words, Ms. Baker! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Matt was on time, quick to "diagnose" our problem and very detailed explaining our options. He quickly installed the new equipment we chose and we are very satisfied with the product as well as his professionalism. We are very glad we chose Precision.
- J.B.