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Precision Garage Door of NWA & River Valley
about Precision Garage Door
has received 13 reviews, averaging 4.00 Stars:
Van Buren, AR
The tech. was very friendly and knew his doors and hardware. He was there before the time he was suppose to be.
- Gene Driver
Technician: Dustin Mclean
Bella Vista, AR
- Mary Frost
Technician: Jacob Baggett
Trenton Dunn was our technician. He was polite, professional and liked my dog. I made an appointment and he came the next day. I appreciated that he called when he was on his way. He gave me an up front estimate, but then found that in addition to my broken spring, new bearings were also required. I thought the total price was rather high, but there is a 5-year warranty on parts.
- Pat Pullum
Technician: Trenton Dunn
We got new garage doors and garage door openers. We simply love the look of the doors and hoe smooth the garage doors now open. All installers were extremely professional and knew what they were doing. Like most things, we did have a few bumps in the road and Lee the Director of Operations and Kari worked with us through those. The quality of the work and the doors themselves are really good. Would recommend them to anyone.
- Ajay Joshi
Technician: Andrew Sexton
My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.
- Jack Blakley
Technician: Justin Peterson
First let me say that Aaron Hart, your service technician, was first class in every way. He was punctual, polite, informative and very professional and I would rate him 5 stars. In fact, I was very impressed with everyone I talked to with your company, and from that standpoint I have no criticisms at all. Your people were courteous, and you did a great job of keeping me informed. I do however have a problem with the fact that despite the fact that Aaron diagnosed a loose chain he was unable to make any adjustments to it due you your current company guidelines. While I don't question your right to decide what services your provide, I do find it disappointing that a service as basic as tightening a chain would not be available from your company, especially for the amount of the service charge and diagnoses charges made. I do believe that your unwillingness to provide such a basic service should have been disclosed prior to your visit.
- James Mitchell
Polite, excellent service, very prompt.
- Beth Nail
Technician: Justin Peterson
Bella Vista, AR
I give Travis 5 stars, or higher if possible. He was very professional, courteous, thorough and friendly. The reason I gave 4 stars is the cost of your products and service. I called 2 other companies and got estimates before Travis came out. The price that you charge for your springs in more than double the competitors. That means that I paid $ 300 more on this repair than I anticipated after getting quotes. Other than that I believe that you run a first class organization, Travis is an asset to your company, and you train your employees well.
- William Geren
Thank you, Mr. Geren, for the great review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference with Travis. Although our prices are higher than our competitor's, we guarantee to use only the best products and provide the best service, resulting in higher costs. Thank you for trusting us to handle your garage door repair. We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
Tech's knew what to do. Work quality was good. Door looks great and motor works like it should. Definitely a more expensive company to go with than other options, especially for budget shopping. $1800 for a door and motor even for a basic garage door combo.
- Josh Winscott
Thank you very much for the wonderful review, Mr. Winscott! We take pride in providing the best possible service to our customers, and we are happy to hear the technician did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family
Technician very nice and did a good job...The only thing I just don't like to have someone try to sell me thing that isn't necessary...but we worked to get the job done..
- Karen Kerr
Thank you, Karen, for the feedback. Please know that it is never our intent to "sell" you something, however in your case it was imperative that we change both springs, as they were the same age. This is a well known "best practice" within our industry and why we even cover it on our website (under the topic of "Spring Repair"). Thanks again from everyone at Precision for entrusting us with your project. We appreciate your business and are so glad we could help get you back up and running! Sincerely and Respectfully, PDS of NWA
Ur rep came out within one hour of my call. He wound up replacing my whole garage door opener. It was expensive; however, he did a good, quick job and the door is working fine now.
- Mike Schermer
Mr. Schermer, Thank you for your feedback. We at Precision know that maintaining a home can sometimes be an inconvenience, as well as an unforeseen expense. Although we wish we could have gotten you out cheaper, as a company, your peace of mind is important to us. This is why we are fully confident you made the right decision to replace the unit, as opposed to repairing a unit that was "obsolete" and at the end of its life expectancy. Thank you again for entrusting us with your project and may you now enjoy the peace of mind that only fixing it "right" can bring. We appreciate your business and are so glad we could help! Sincerely, Your Door Team at PDS of NWA
Good job, same day service. Competitor told us it might be a day or two & gave us no appt.
- Ed Rhodes
Thank you, Mr. Rhodes, for taking the time to leave us a review. Customer service is our top priority and we are glad to hear your experience was a positive one. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA
Bella Vista, AR
- Donna Hutchinson
Thank you, Mrs. Hutchinson, for the kind words. We are so pleased to know you were happy with your service and with John. We appreciate your business and look forward to working with you in the future! Sincerely, PDS of NWA
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