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Read what people are saying
about Precision Garage Door

Precision Garage Door of NWA & River Valley
has received 21 reviews, averaging 4.00 Stars:
1 2 3 4 5
Review:

Tech immediately tried to sell me more or “better” parts. Started project and messed up the spring. Had to correct this so it took more time which I was then charged for after he called “the boss” who said to do that. I pre paid Home Depot for the door opener /installation project then had to pay another 145 bucks over that initial price. Tech dropped a light bulb on the garage floor but “ tried” to clean it up…….things happen I guess.

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Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Replaced garage door opener. It took a week after I contacted them to get my garage door opener replaced. The man was very nice, knew what he was doing. I am happy with the final product. BUT the price was HIGH. Get estimates from other companies also.

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Justin Peterson
Review:

Good service,good information

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Drew Bates Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Drew Bates
Review:

The were great, friendly, and in time

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Service Provided:
Garage Door Repair

Review:

I had a quick response to my issue but they switched original appointment for an earlier time which was great but when I got the reminder it was the original appointment time not the new one. The tech was very helpful and called me about the cause of problems and the solution. Then he states that the door and mechanisms are old and need to be replaced. I therefore asked another company for a second opinion and they did not agree it needed replacing.

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Seth Ottino Service Provided:
Garage Door Opener Repair

Product:
Opener

Senior Technician: Seth Ottino
Review:

Your tech was polite and did a good job in the inspection & repairs. However, whenever I was chatting with your website representative on December 11, I was somewhat disappointed. While asking what your service rate was, the rep’s reply stated that it was $89 and that it was waived if the tech completed the work. The rep was confused that it hey had sent me a reply ku intended for someone else. This is very unprofessional and doesn’t make a good impression.

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A Response from: Patrick Behrens

Thank you for taking the time to leave us a review, Mr. Webb. We appreciate your business.

Service Provided:
Garage Door Repair

Product:
Cables

Review:

Justin and Jason did an absolutely wonderful job installing my new garage door opener. It broke the night before Thanksgiving and they were here the day after Thanksgiving fixing it that’s pretty good service in anybody’s book. The work was exemplary. It wasn’t inexpensive, but you get what you pay for

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Justin Peterson
Review:

Our garage was up rated. A video was taken to verify how the work done. A job well done in a timely manor.

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Service Provided:
Garage Door Opener Repair

Review:

The tech. was very friendly and knew his doors and hardware. He was there before the time he was suppose to be.

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Service Provided:
Garage Door Repair

Review:

Quick response

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Service Provided:
Broken Garage Door Spring Repair

Review:

Trenton Dunn was our technician. He was polite, professional and liked my dog. I made an appointment and he came the next day. I appreciated that he called when he was on his way. He gave me an up front estimate, but then found that in addition to my broken spring, new bearings were also required. I thought the total price was rather high, but there is a 5-year warranty on parts.

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Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

We got new garage doors and garage door openers. We simply love the look of the doors and hoe smooth the garage doors now open. All installers were extremely professional and knew what they were doing. Like most things, we did have a few bumps in the road and Lee the Director of Operations and Kari worked with us through those. The quality of the work and the doors themselves are really good. Would recommend them to anyone.

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Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.

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Justin Peterson Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Justin Peterson
Review:

First let me say that Aaron Hart, your service technician, was first class in every way. He was punctual, polite, informative and very professional and I would rate him 5 stars. In fact, I was very impressed with everyone I talked to with your company, and from that standpoint I have no criticisms at all. Your people were courteous, and you did a great job of keeping me informed. I do however have a problem with the fact that despite the fact that Aaron diagnosed a loose chain he was unable to make any adjustments to it due you your current company guidelines. While I don't question your right to decide what services your provide, I do find it disappointing that a service as basic as tightening a chain would not be available from your company, especially for the amount of the service charge and diagnoses charges made. I do believe that your unwillingness to provide such a basic service should have been disclosed prior to your visit.

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Service Provided:
Garage Door Repair

Review:

Polite, excellent service, very prompt.

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Justin Peterson Service Provided:
Garage Door Repair

Technician: Justin Peterson
Review:

I give Travis 5 stars, or higher if possible. He was very professional, courteous, thorough and friendly. The reason I gave 4 stars is the cost of your products and service. I called 2 other companies and got estimates before Travis came out. The price that you charge for your springs in more than double the competitors. That means that I paid $ 300 more on this repair than I anticipated after getting quotes. Other than that I believe that you run a first class organization, Travis is an asset to your company, and you train your employees well.

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A Response from: Patrick Behrens

Thank you, Mr. Geren, for the great review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference with Travis. Although our prices are higher than our competitor's, we guarantee to use only the best products and provide the best service, resulting in higher costs. Thank you for trusting us to handle your garage door repair. We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Tech's knew what to do. Work quality was good. Door looks great and motor works like it should. Definitely a more expensive company to go with than other options, especially for budget shopping. $1800 for a door and motor even for a basic garage door combo.

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A Response from: Patrick Behrens

Thank you very much for the wonderful review, Mr. Winscott! We take pride in providing the best possible service to our customers, and we are happy to hear the technician did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Technician very nice and did a good job...The only thing I just don't like to have someone try to sell me thing that isn't necessary...but we worked to get the job done..

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A Response from: Patrick Behrens

Thank you, Karen, for the feedback. Please know that it is never our intent to "sell" you something, however in your case it was imperative that we change both springs, as they were the same age. This is a well known "best practice" within our industry and why we even cover it on our website (under the topic of "Spring Repair"). Thanks again from everyone at Precision for entrusting us with your project. We appreciate your business and are so glad we could help get you back up and running! Sincerely and Respectfully, PDS of NWA

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Ur rep came out within one hour of my call. He wound up replacing my whole garage door opener. It was expensive; however, he did a good, quick job and the door is working fine now.

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A Response from: Patrick Behrens

Mr. Schermer, Thank you for your feedback. We at Precision know that maintaining a home can sometimes be an inconvenience, as well as an unforeseen expense. Although we wish we could have gotten you out cheaper, as a company, your peace of mind is important to us. This is why we are fully confident you made the right decision to replace the unit, as opposed to repairing a unit that was "obsolete" and at the end of its life expectancy. Thank you again for entrusting us with your project and may you now enjoy the peace of mind that only fixing it "right" can bring. We appreciate your business and are so glad we could help! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Repair

Product:
Opener

Review:

Good job, same day service. Competitor told us it might be a day or two & gave us no appt.

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A Response from: Patrick Behrens

Thank you, Mr. Rhodes, for taking the time to leave us a review. Customer service is our top priority and we are glad to hear your experience was a positive one. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

5 stars!

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A Response from: Patrick Behrens

Thank you, Mrs. Hutchinson, for the kind words. We are so pleased to know you were happy with your service and with John. We appreciate your business and look forward to working with you in the future! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair

Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618