(833)497-3667

Seth Ottino

Seth Ottino
Technician
Reviews: 15
Average: 4.73 stars
Background: 5/3/2021
Seth Ottino has received 15 reviews, averaging 4.73 Stars:
1 2 3 4 5

Seth Ottino's Bio:

Seth graduated from Grove Oklahoma High School. He played semi-professional soccer with the Joplin Demize. After attending Brookdale College in New Jersey, he returned to his roots in the Northwest Arkansas area where he and his family are making this their home. Seth just became a new father to a new son, Jackson! He enjoys taking his family to the park, going to the gym, and playing soccer. He is excited about making Precision Door his career and taking care of his customers. Now that he has a son, safety is foremost on his mind and he will put the same care and effort into ensuring your garage door is as safe as possible, just as he would for his own.

Review:

Seth was amazing!! Helpful with all my questions .

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Seth Ottino Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technician: Seth Ottino
Review:

Seth came out to repair my garage door. It was not repairable so he ordered a door to be installed when the door is available. I am looking forward to my new door.

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Seth Ottino Service Provided:
Garage Door Repair

Technician: Seth Ottino
Review:

We needed a spring replaced and chose the first name we came across. We were told to not use Precision, for various reasons, but preferred to make our own decision based on actual service. I was immediately concerned when the first concern mentioned was supposed dry rot on the door. I asked to see it and it was simply a scrape on the door. He continued to point out "issues" that should be addressed. It was obvious the bill would be padded by unnecessary work. The quoted price was only if the tube was not dented too much. It would then be an additonal cost bringing the total to well over $500. I lost trust in him the moment he tried to say there was dry rot and figured he was setting it up to say the tube needed to be replaced when he was finished. There are many complaints about Precision Door. I had them validated today. I recommend you rethink the ethics training and teach your workers how to be fair in the actual job and stop trying to pad the bill. It is my assumption the "higher ups" tell them to do this. I called someone that was actually referred to me and he was here with in the hour of your employee leaving. He replaced both springs and the rollers, checked the "concerns" pointed out to me which was several things, and saw no issues that needed to be addressed out side of tightening a couple of nuts and bolts....at no extra charge. The total cost...$343.90. I will not recommend your service to anyone. By your shady business practices and high cost, you are putting yourself out of business. Good luck with that. On a brighter note, the young man was polite, even when I called him out on his business practices. Retrain him he just might be a good employee. Sincerely, Debi.

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A Response from: Patrick Behrens

Mrs. Eckard, Thank you for your recent feedback. I appreciate you taking the time to speak with me and giving more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. We are a company of integrity take your safety and security seriously. Although other companies may differ in their approach, we prefer to offer only long term solutions rather than a temporary fix that could potentially result in bigger issues in the future. We are always looking for better ways to improve our level of service and expertise and your input helps us achieve that. Should you have any other garage door needs, I would greatly appreciate another opportunity to prove to you why we are the most preferred garage door company in Northwest Arkansas. Sincerely, -- Jeff Equevilley Operation Sales Manager Precision Door Service of Northwest Arkansas

Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Technician: Seth Ottino
Review:

Our garage door would not open even manually. Called and got a technician the very next day. Sunday! Seth was very competent, professional and courteous. He diagnosed the problem and corrected it. I highly recommend this company.

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Seth Ottino Service Provided:
Garage Door Repair

Product:
Springs

Technician: Seth Ottino
Review:

When I lived in Atlanta Georgia, I used Precision to replace my garage doors and I was so pleased with the workmanship and the services I was so happy to find out that you were in Arkansas so that was my chose I know what I am Gitting great services

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Seth Ottino Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Seth Ottino
Review:

Seth was awesome and he did a great job. He outlined everything he was going to do and did it in a timely manner. I am very pleased with Precision Door.

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Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Seth Ottino
Review:

Service was fast and very professional ????

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Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Seth Ottino
Review:

Great job. Quick response time and Seth was outstanding. He knew what to do and how to do it, and got us back in a short time. Really appreciated your company. Thanks.

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Seth Ottino Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Technician: Seth Ottino
Review:

Was able to get same day service and the tech was even early. Repair took about 30 minutes. First class service.

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Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Technician: Seth Ottino
Review:

Excellent and knowledgeable service.

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Seth Ottino Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Seth Ottino
Review:

The only company that I found who is really interested in doing business! very prompt sending a technician to my property to give me an estimate, Seth was very knowledgeable and courteous. extremely pleased with Precision Door. Lyndell Thomas

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Seth Ottino Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Seth Ottino
Review:

Professional, prompt, courteous and knowledgeable.

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Seth Ottino Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Seth Ottino
Review:

Our garage door broke in the middle of the night so I called Precision at 7am the next morning. I was scheduled right away for the same day service and Seth showed up at 11am to assess the problem. I even received a text with a picture of the technician and a little bio so that I knew who to expect. Due to poor installation by the initial builders in 2019, our garage door failed and needed to be completely replaced. The good news in all of this was that Seth was very professional, quick to help us get our garage door to close & helped provide a reco for the replacement. The installation of the new door won't be until Dec 2021 but I'm leaving this review based off our initial service call and small repair until the main, new garage door comes in. I chose this company based on the Google reviews I saw and I believe they've earned all the best ratings due to this level of professional/courteous service. I'd reco them to anyone!

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Seth Ottino Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Technician: Seth Ottino
Review:

Your company was recommended to us by a friend here in Alma who had used your company recently.

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Seth Ottino Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Technician: Seth Ottino
Review:

Thank you! Fast and efficient service. Technician Seth Ottino provided professional , quick, and on time service, all with a smile, and all at a reasonable price.

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Seth Ottino Service Provided:
Garage Door Opener Repair

Technician: Seth Ottino
Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756

License

AR License #
0365280618