Review:

$300 to replace 2 cables? Plus tried to upsale me to a $1000 bill? Nope never again.

The hardest part of giving the type of great service that Precision Door is proud of is communication, We appreciate the communication from you regarding your outlook on the service we provided to your daughter Beth, who lives at the residence you wrote this review about. She was there when we provided our service and has written us a 5-star review on Google. As a parent I understand being over protective of our children, even when they are adults. Our technicians pull every damaged or worn out part on a door and then let the customer decide if that part should be replaced or not. We presented those parts to your daughter , who then made the decision to replace her worn and damaged parts with our superior quality parts , such as stainless steel cables. We may give the option of replacing all of the parts on a door , but leave that decision up to our client. Unfortunately you were not present when we at the home , and it is difficult to assess the condition of parts over the phone. We received a 5-star and a 1 -star review on the same job. Of course we would like both reviews to be 5 stars, but we will be happy with knowing the 5 star reveiw was left by the person who actually was present and was able to walk through the worn and broken parts on the door and then make the best decision for her. We wish you and all of your family the best , and hope that your future garage door repair experiences are good ones.

Review:

High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!

Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer. We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach. Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help. Sincerely, PDS of NWA