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Read what people are saying
about Precision Garage Door in:

Bella Vista Area, AR

Precision Garage Door of NWA & River Valley
has received 166 reviews, averaging 4.81 Stars:
1 2 3 4 5
Review:

My service rep was very good & really knew his stuff. My garage door operates so quietly now. Also I received same day service.

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Sam Manes Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Sam Manes
Review:

Cade arrived early and did a good job lubricating the garage door which was making a lot of noise. He took the time to show us what issues to look for and how to lubricate the door ourselves. We have been pleased with the Precision customer service for many years.

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A Response from: Patrick Behrens

Thank you for taking the time to leave a review, Mr. Long. We are happy to hear that you continue to have great experiences with us! Thank you so much for your continued business. We look forward to serving you again in the future!

Cade Mercell Service Provided:
Garage Door Repair

Residential Installer: Cade Mercell
Review:

A relative did not need your service but heard Precision was very good and they were the last tv commercial we watched. Our technician, Drew Bates met our expectations and went beyond. He called to see if ok to come earlier than scheduled time, was very polite, courteous and knowledgeable. After making his diagnostic check he explained thoroughly what needed to be done to repair door and the price. If and when we need a repair call we will definitely call Precision & Drew Bates. Thank you

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Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

I am so impressed by this company's quick response and eagerness to resolve issues. We had to have a courtesy check after a full install. Wes came out and checked everything, made some tweaks and explained everything as he went. So professional and courteous! Couldn't have asked for more!

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Wes Smith Service Provided:
Garage Door Repair

Senior Residential Installer: Wes Smith
Review:

Matt did an outstanding job. I like that he came with everything he needed to fix the door and was here in about 3 hrs. And very knowledgeable. No guess work he just fixed the door, even though it was colder than hell. Thanks Mat you are outstanding

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A Response from: Patrick Behrens

Thank you, Mr. Ramey for the awesome review. We are glad to hear you were happy with the service and your technician. Our goal is 100% customer satisfaction, and it sounds like we have achieved that goal with you. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Great job and service was awesome! They arrived quick and finished shortly after working in the cold snow flurries! Much appreciated!!!

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people like Dustin on our team, and even better to hear that he takes great care of our customers. We are so happy that you pleased with our services and team members. Thank you for choosing Precision! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Dustin was a great guy.

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A Response from: Patrick Behrens

Thank you, Mr. Weber, for the great review! We will certainly pass along to Jacob; just how happy you were with the service you received. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair

Review:

Quick appointment. They called prior to coming and arrived on time. David and his team performed the required work, made (and showed me) recommendations for additional work and prioritized the urgency for each item. No pushy sales talk.. just advice. I am satisfied with the work that was done. I feel it was a fair price for good work. I’ll call Precision next time I need garage door work.

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A Response from: Patrick Behrens

Kent, thank you for leaving us a review. We're glad that David was able to get you up and running well! Your security and decisions are so important to us as a company, and we are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! We look forward to working with you in the future!

David Stubbs Service Provided:
Garage Door Repair

Product:
Rollers

Technician: David Stubbs
Review:

Sorry for the rating guys but you couldn’t fix my problem. I needed the rubber gasket at the bottom of the door fixed or replaced. You said you couldn’t fix it nor replace it since you didn’t have a replacement that size.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, good or bad, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. When it comes to parts, we work with several of the largest and many smaller garage door distribution companies in the United States. We carry parts on our vehicles to repair 99% of the residential garage door issues we encounter. However some times we get calls on doors that may function and operate but are dated in age or the manufacture is no longer in business. When this happens we may not be able to satisfy certain parts. Replacement panels are no different, we can not match 2 different brand doors together by simply replacing 1 panel, it will not operate properly and could cause further damage. We appreciate your business and hope that you understand, not all garage doors are the same. Please don't hesitate to contact me to discuss this matter further.

Seth Ottino Service Provided:
Garage Door Repair

Technician: Seth Ottino
Review:

Called 12/9/23 and scheduled repair of garage door Torsion spring. Work scheduled for 8 to 10 am 12/10/23. No written estimate was handed to me. The work was started and the springs, bearings and cables were removed. I was told the beargings and cables should be replaced. They were replaced. When the work was done, my wife was given the paper Estimate and a Bill. Total $820.38; Wife asked for discount. Cost of MATERIALS: Your Price Market Price Bearings - $179.97 - - - - - - - $ 10.00 Cables - $120.00 $ 10.00 Torsion Springs - $368.00 - - - - - - $ 110.00 Your Total: $667.97 - - - - - - - - $ 130.00 If I had bought the materials I would have saved $537.97. This tells me that you are deliberately taking advantage of me and many others. I called 833-497-3667 to complain and was told that the manager would call back several days ago, and never got a response.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, both good and bad, to improve our business. I realize that you were displeased with our pricing and we did try to reach out to you. As for your concerns, our Technicians do not set our pricing, the company's management and I do. We need to ensure that we can maintain a profit which will enable us to stand behind our products in the years to come. In most of the repairs that we perform, we warranty our products and service for a period of 5 years, if not longer. As in any business, the price of the parts is not the only consideration when establishing a selling price. Factors such as insurances, overhead, technician certification, gasoline, liability, salaries, 24/7 live operators/service and advertising must be considered when establishing pricing. We sincerely regret that you were disappointed with the cost of repairing your door, We don't claim that our prices are the lowest in the industry. However, we do take pride in being the best. Our technicians are extensively trained, highly skilled professionals, each of them certified before ever touching your door. We offer an unmatched warranty and we stand behind our repairs. Precision Door service is available 7 days a week, most often with same-day service available, and you can reach us 24 hours a day. At Precision, we believe that providing trustworthy, quality service, coupled with customer peace-of-mind, is well worth the cost. Again, we do genuinely appreciate your business and your feedback.

Acoya Herron Service Provided:
Broken Garage Door Spring Repair

Technician: Acoya Herron
Review:

Wonderful service, excellent work, very friendly.

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A Response from: Patrick Behrens

Thanks for the 5 Stars Elton, we appreciate your business!

Acoya Herron Service Provided:
Install Garage Doors

Technician: Acoya Herron
Review:

The two technicians arrived just in the nick of time. My garage door was just about to quit working. They checked it out and determined what the problem was. They went to work and had it fixed before long. Their work and equipment was first rate. I would be pleased to recommend your company any time. Marion Soules

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A Response from: Patrick Behrens

Thank you, Marion, for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We understand how valuable our customer's time is and do our best to provide convenient appointments based on the customer's needs. We will be sure to pass along your kind words to our wonderful technicians! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Seth Ottino Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Seth Ottino
Review:

Really impressed by the outstanding customer service! Our technician, David Stubbs, was very professional and knowledgable. I love the company’s support for Veterans as well. ???????? We will definitely be using Precision, for our garage door needs in the future. Lastly, all parts replaced now have a lifetime warranty and all with 18 months no interest.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Samuel! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future! Best regards, The Precision Family

David Stubbs Service Provided:
Garage Door Repair

Product:
Springs

Technician: David Stubbs
Review:

Drew Bates was the "Precision" technician this afternoon and he did a phenomenal job replacing my garage door motor, safety lights, remotes, and made several other needed adjustments. My doors are now quiet and smooth - better than new. He took his time to ensure I fully understood all charges and new features. Drew gets customer service!! Very happy - excellent service.

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A Response from: Patrick Behrens

Thank you Brand, for the awesome review. We are glad to hear you were happy with the service and your technicians. Enjoy those new Garage Door Openers and let us know if you need us. We appreciate your business! Sincerely, PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Drew Bates
Review:

We needed repairs on our garage door and were extremely pleased with Precision. The technician quoted the job and when we accepted set a date for the work. He was on time and did the work in a timely and efficient manner even as it grew when another problem was found. He explained everything he was doing and answered any and all questions. Ended up needing rollers, bracket, weather stripping, and a new motor.

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A Response from: Patrick Behrens

We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review, Mr. and Mrs. Counley! We look forward to assisting with any further services you may need. Just let us know! Sincerely, PDS of NWA

Sam Manes Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Sam Manes
Review:

Your reaction to our phone call was excellent. The appointment time was estimated and contact was made to confirm the arrival of the repairmen at an exact time. The repairmen were professional and were very good in finding the problems and fixing them. It was rather expensive but it was very much appreciated that it was all taken care of so promptly.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. and Mrs. Pickell! We take pride in providing the best possible service to our customers, and we are happy to hear our team did just that! We appreciate your business and hope you enjoy the new repairs and services! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Everything went well.

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A Response from: Patrick Behrens

Glad we could help Ms. Hogan! We appreciate your business and look forward to serving you in the future!

Andrew Sexton Service Provided:
Garage Door Repair

Residential Installer: Andrew Sexton
Review:

The were great, friendly, and in time

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Service Provided:
Garage Door Repair

Review:

There was an issue with the garage door opener that we had installed at the dealership. Tech did a good job of figuring out issue with the garage door openers.

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A Response from: Patrick Behrens

Thank you for the great review, Mr. McClung. Glad we could help, and we appreciate your business!

Sam Manes Service Provided:
Garage Door Opener Repair

Technician: Sam Manes
Review:

Jake and Matt are a great team. Their goal to help us get the best option for us was obvious. Can't wait for our new door to be installed.

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A Response from: Patrick Behrens

We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review and hope you are enjoying your new door! Thank you for choosing Precision! Sincerely, PDS of NWA

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Seth did a great job putting the new garage door in. He explained that the 1/2 horsepower open was not enough for the over sized garage door. It is so quiet you can not even hear it go up and down.

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A Response from: Patrick Behrens

It is a pleasure to hear that your service was great from start to finish! Seth is a valuable member of our team. We hope you will enjoy all the features of your new opener. Thank you for taking the time to leave us a review and for choosing Precision!

Seth Ottino Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Seth Ottino
Review:

Dear Patrick, Jason came out and replaced two broken springs on my home garage door. He did not an excellent job I have nothing bad to say about him. I do have a real problem with the cost of two springs. This is your standard double door aluminum 18x7. I went in Lowe’s website and there most experience spring is $231.21 for a pair. Yours were $468.00. If this is correct please let me know so I can adjust my recommendations from very good to very expense. Thank you for asking I hope to hear from you John Lindsey

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Justin Peterson Service Provided:
Broken Garage Door Spring Repair

Technician: Justin Peterson
Review:

Way overpriced. They claim $89 an hour labor but cost of parts is 2-3 times higher then retail stores. No thank you

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Seth Ottino Service Provided:
Garage Door Repair

Technician: Seth Ottino
Review:

Was very satisfied with the service we received. Will not even consider using anyone else.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Payne! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future!

Service Provided:
Garage Door Repair

Review:

I had a quick response to my issue but they switched original appointment for an earlier time which was great but when I got the reminder it was the original appointment time not the new one. The tech was very helpful and called me about the cause of problems and the solution. Then he states that the door and mechanisms are old and need to be replaced. I therefore asked another company for a second opinion and they did not agree it needed replacing.

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Seth Ottino Service Provided:
Garage Door Opener Repair

Product:
Opener

Technician: Seth Ottino
Review:

Second time we've used Precision Door Service. Once for our residence and again recently for a vacation rental property. Thoroughly impressed both times! Incredibly timely communication response. Knowledgeable explanation of options, fast, proficient work, and professional follow up. And available 7 days a week if needed. Highly recommend.

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A Response from: Patrick Behrens

Thank you so much for the kind words and sharing your positive experience and your recommendation. We are so happy that you like our service and that you have a lifetime relationship with us. Thank you for choosing Precision! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair

Product:
Springs

Review:

Looked for garage door repairs and locations near us. Called one no answer, called another and did not tell us until later in day that they could not get to us until you. Called Precision and actually answered call, gave me a choice of two times and said tech would call before arrival. He did that and also his picture and profile was sent. He looked the situation over and fixed our problem and advised us on other issues that we should be aware of. Very satisfied with the work and tech.

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A Response from: Patrick Behrens

Thank you, Mr. Keegan for the stellar review. As consumers ourselves, we understand that having a repairman at your home can be a dreaded experience filled with uncertainty. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you again! Respectfully, Your Door Team at PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

After installing a new opener, I found the opener wasn’t retaining settings / adjustments. At the risk of damage to my F350 and motorcycle, it was time for a professional review and maintenance check - Luckily, Drew looked beyond my initial concerns and pointed out some areas of unintentional negligence, providing an estimate and had me up and running in no time - Thanks to Drew and all at Precision Door of NWA !

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A Response from: Patrick Behrens

Kevin, thank you for leaving us a review. We're glad that Drew was able to get your new door up and running well! We are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! We appreciate your business! Sincerely, PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Drew Bates
Review:

Acosta, was great to talk to and a hard worker! Cleaned up and the garage looks great. I took advantage of the Veteran’s discount. Thanks again!

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A Response from: Patrick Behrens

Glad we could help Mr. Jean. We appreciate your business and look forward to serving you in the future!

Acoya Herron Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Technician: Acoya Herron
Review:

Excellent service by Drew. He provided a variety of solutions to solve my garage door problems. He was on time, quick, professional and he fixed my door. I would definitely recommend Precision to anyone.

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Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Next Page
Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618