(833)497-3667

Read what people are saying
about Precision Garage Door in:

Bella Vista Area, AR

Precision Garage Door of NWA & River Valley
has received 129 reviews, averaging 4.86 Stars:
1 2 3 4 5
Review:

From the time we called to make an appointment to the end of the install, Precision was fantastic! Our technician Steve was professional, kind, thorough and very informative. He addressed our issue and concern and talked to us about solutions. We are extremely happy with our new door opener and the service that we received! We highly recommend Precision to everyone!

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Steve Colley Service Provided:
Garage Door Opener Install

Product:
Belt Drive Garage Door Opener

Senior Technician: Steve Colley
Review:

The technician was prompt curtious and well qualified, he did the service work and put my door back in order.

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Trenton Dunn Service Provided:
Garage Door Repair

Technician: Trenton Dunn
Review:

We're very impressed and pleased with the great service. The technician was very thorough and focused on taking care of our garage door opener. We highly recommend your company. Thank you.

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Steve Colley Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Senior Technician: Steve Colley
Review:

Precision door was used by my home warranty about two years ago and the two young men that came that day impressed me. Steve Colley has impressed me even more. His overall attitude of what can I do to help you was way above what I’ve seen in other service providers. He even did something I consider extra, at no charge, when my key pad didn’t work. Helping me replace my 9 volt battery. Thanks for such quick and great service. My garage door has never opened and closed as smoothly as it does now.

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Steve Colley Service Provided:
Garage Door Repair

Product:
Springs

Senior Technician: Steve Colley
Review:

We had used you before. Jacob Baggett was so nice and very professional. At this point I'm very pleased with the work. It was also nice that you could come the day I called.

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Jacob Baggett Service Provided:
Garage Door Repair

Product:
Springs

Technician: Jacob Baggett
Review:

Precision Door Service responded to our garage door problem within 24 hours. The repairman was professional, on time, expertly found the problem, fixed it and was on his way. Thank you, Mark and Carol Callies

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Chris Wickham Service Provided:
Garage Door Repair

Residential Installer: Chris Wickham
Review:

After my garage door made a loud bang I saw that one of the wheels had come completely off track. It was 4:00 pm so I called and feared I would be told they wouldn’t be able to help me today, but instead Steve Colley, a technician was at the house by 4:30. Steve was great, explained what needed to be done and provided me with the approximate cost. This company is truly the best, putting customer first.

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Steve Colley Service Provided:
Garage Door Repair

Product:
Garage Door Opener

Senior Technician: Steve Colley
Review:

I used in the past, excellent service & company. Jacob quickly diagnosed the problem & took care of it immediately. Recommended

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Jacob Baggett Service Provided:
Garage Door Repair

Technician: Jacob Baggett
Review:

The service was completed by Trenton Dunn. He was very professional, courteous, and knowledgeable. I would recommend him to all the neighbors.

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Trenton Dunn Service Provided:
Garage Door Repair

Technician: Trenton Dunn
Review:

Couldn’t do ZERO stars so I’ll settle one 1. We were assigned to this company through our Home Depot order for a garage door install. They called to set up an appt right away. I was so pleased to get an install so quickly, the tech called before arrival and my husband (who had taken off work to be available to the company) waited outside for the tech to arrive. He saw the driver in his truck but, to his knowledge, the tech never got out of his truck and eventually drove away. Later I received an email for the “site survey” with the measurements of our garage (which I already added to the initial order). I assumed someone would call with an update for when the install would take place but two weeks went by. I called today and, after talking to 2 people, I was told that someone would call me back. Finally a callback later and was told “it will be much more expensive because lead was detected”. She didn’t say how much more and was very unprofessional with how she told us the news. She honestly sounded like they didn’t want our business and we were a bother to follow up on this order that was already paid for. We will be looking elsewhere and posting this review elsewhere as well.

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Service Provided:
Install Garage Doors

Review:

We had both garage doors replaced. Wes and Andrew did a great job, were done in a timely manner, and walked us through everything upon completion. We are very satisfied!

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Andrew Day Service Provided:
Install Garage Doors

Product:
Garage Doors

Residential Installer: Andrew Day
Review:

Our garage was up rated. A video was taken to verify how the work done. A job well done in a timely manor.

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Dustin Mclean Service Provided:
Garage Door Opener Repair

Technician: Dustin Mclean
Review:

I highly recommend Precision; they installed a new door for us two years ago and after my daughter damaged the lower panel, I called to have them replace it. The panel showed up on time but let's just say the replacement did not go as planned, they eagerly made everything right, above and beyond what was required. When everything goes smooth it's easy to have satisfied customers, but it's when things go wrong you see what a company is really about.

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Wes Smith Service Provided:
Garage Door Repair

Senior Residential Installer: Wes Smith
Review:

We needed a spring replaced and chose the first name we came across. We were told to not use Precision, for various reasons, but preferred to make our own decision based on actual service. I was immediately concerned when the first concern mentioned was supposed dry rot on the door. I asked to see it and it was simply a scrape on the door. He continued to point out "issues" that should be addressed. It was obvious the bill would be padded by unnecessary work. The quoted price was only if the tube was not dented too much. It would then be an additonal cost bringing the total to well over $500. I lost trust in him the moment he tried to say there was dry rot and figured he was setting it up to say the tube needed to be replaced when he was finished. There are many complaints about Precision Door. I had them validated today. I recommend you rethink the ethics training and teach your workers how to be fair in the actual job and stop trying to pad the bill. It is my assumption the "higher ups" tell them to do this. I called someone that was actually referred to me and he was here with in the hour of your employee leaving. He replaced both springs and the rollers, checked the "concerns" pointed out to me which was several things, and saw no issues that needed to be addressed out side of tightening a couple of nuts and bolts....at no extra charge. The total cost...$343.90. I will not recommend your service to anyone. By your shady business practices and high cost, you are putting yourself out of business. Good luck with that. On a brighter note, the young man was polite, even when I called him out on his business practices. Retrain him he just might be a good employee. Sincerely, Debi.

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A Response from: Patrick Behrens

Mrs. Eckard, Thank you for your recent feedback. I appreciate you taking the time to speak with me and giving more insight as to what took place during your recent service appointment. As discussed during our phone conversation, our number one priority is taking care of our customers and providing the best quality products and service possible. I would like to apologize for not meeting that standard for you. We are a company of integrity take your safety and security seriously. Although other companies may differ in their approach, we prefer to offer only long term solutions rather than a temporary fix that could potentially result in bigger issues in the future. We are always looking for better ways to improve our level of service and expertise and your input helps us achieve that. Should you have any other garage door needs, I would greatly appreciate another opportunity to prove to you why we are the most preferred garage door company in Northwest Arkansas. Sincerely, -- Jeff Equevilley Operation Sales Manager Precision Door Service of Northwest Arkansas

Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Technician: Seth Ottino
Review:

Recommended by a friend

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Trenton Dunn Service Provided:
Garage Door Opener Install

Technician: Trenton Dunn
Review:

I was referred by a friend. I was very pleased with the service man’s honesty, professionalism, helpful information to what the problem was and what my choices were. I was very pleased with the quick service the same day that I called. I had saved one or your ads and got the no service call charge! I would recommend Precision Door to everyone!

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A Response from: Patrick Behrens

Thank you for the great review, Karen! We were happy to be of assistance and appreciate the opportunity!

Dustin Mclean Service Provided:
Garage Door Repair

Technician: Dustin Mclean
Review:

Google reviews showed a lot of positive feedback, I was impressed by your Web Page and the support hours. The Service Technition Jacob Baggett was extremely professional. He explained all of our options clearly so I was able to make a good choice on what I wanted. He was very personalble and I told him he was in the right business!!

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Jacob Baggett Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Jacob Baggett
Review:

The technician was prompt and polite,we had a new door installed in December, one panel broke I waited since beginning of March for a replacement panel the technician came on 18 July to finally replace it and it was the wrong color so still not fixed and not happy

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A Response from: Patrick Behrens

Thank you for taking the time speak with me today. We greatly appreciate the feedback and giving us the opportunity to resolve the issue. As discussed during our phone conversation, I will personally stay in contact with you and provide you with updates regarding the status of the correct panel. In the meantime, feel free to contact me directly with any questions or concerns you may have in the future.

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Very pleased with installing of my door and Andrew was very helpful in answering all my questions arrived on time. I am a very happy customer

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Andrew Sexton Service Provided:
Install Garage Doors

Product:
Garage Doors

Residential Installer: Andrew Sexton
Review:

Dustin was exceptionally courteous and engaging.

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Dustin Mclean Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Dustin Mclean
Review:

Not cheap. But after two failed attempts with another company at fixing our issue, it appears they have resolved the problem and with a lifetime warranty! They were here maybe an hour or more, and had us up and running smoother than ever before.

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Dustin Mclean Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Dustin Mclean
Review:

Quick response

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Jacob Baggett Service Provided:
Broken Garage Door Spring Repair

Technician: Jacob Baggett
Review:

My first use of Precision Garage Door Repair NWA & River Valley has been a pleasant experience. My garage door counterbalance spring broke on a Saturday, I researched repair companies and decided on Precision Garage Door Repair NWA & River Valley. My decision was based on information presented over the internet on various company websites. I was immediately impressed with Precision’s site and contacted them the following Monday morning at 8:30 a.m. and made an appointment with their service person same day between 10-12 noon. I received a call from Justin Peterson at 10:00 a.m. notifying me he was on his way and was about 10 minutes away. Justin arrived at about 10:15 a.m. Justin inspected the damage and estimated the cost to replace the counterbalance spring to get the current door operational. The current door was 20 years old and basically worn out so I had Justin quote me a new replacement door. I decided to order the new door. Precision did not have stock for the door size, color and style I had chosen so Justin placed an order with estimated arrival in 2-4 weeks. Justin helped me raise the broken door so I could remove my vehicles from the garage for access. Justin was very professional, knowledgeable and enjoyable to work with. My new door arrived in 5 weeks-3 days and scheduled installation 5 days later at 1:00 p.m. On installation day I received a call from Chris Wickham of Precision Garage Door at 12:30 p.m. He left a voicemail: said he was in route and would arrive in 20 minutes. Chris and another Technician, Chris (last name unknown) arrived on time and started installing at 1:00 p.m. Chris Wickham estimated he would be done in an hour and by 2:00 p.m. both Chris’s were finished including area cleanup. Chris Wickham took the time to instruct me on door maintenance and answering any questions I had. As with Justin Peterson before them, both Chris’s were very professional, knowledgeable and enjoyable to work with. I have only had the new door for a few days but I am impressed with the quality of the product, its smoothness of operation including how quiet the door rolls. I did not replace my chain-driven operator drive but the new door and the quality of the installation reduced the operating noise considerably, an unexpected plus. Finally, working with the Precision personnel from beginning to end was a pleasure and I would be remiss not to also mention the office personnel I communicated with throughout the experience: Office Manager Heather Anderson and her team and product discussion with Lee Kincaid. Thanks for a job well done. Jerry C.

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Justin Peterson Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Justin Peterson
Review:

Unbelievable customer service from the moment we reached out for an appointment until Justin waved goodby after helping us out. Impressive the contact Precision Door has with its customers. Love knowing what technician is coming and a great simple biography about him. Just as before, Justin was kind, informative and helpful. Extremely reasonable service call rate. Thank you!

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Justin Peterson Service Provided:
Garage Door Opener Repair

Technician: Justin Peterson
Review:

We're very professional showed up on time and were knowledgeable.

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Steve Colley Service Provided:
Install Garage Doors

Product:
Garage Doors

Senior Technician: Steve Colley
Review:

Justin Peterson is an Amazing Representative of your company! He was courteous, timely, professional and knowledgeable. Having a garage door that had trapped my car indoors, he arrived and diagnosed the issue right away and gave me my alternatives with cost in a straight forward manner that helped take the sting out of the less than fun reality of my day. No one wants home repairs and cost so he was able to take it to a level where we could simply concentrate on how best to address the situation for a long term solution. Customer service is a tough business and Justin made a believer out of my family, especially when we have had prior service calls that were less severe but still costly that did not leave us feeling respected as customers so keep up the Outstanding Work! ??????????

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Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

Your technician arrived in a timely fashion and fixed our problems expeditiously. He noted some wood rot which will probably require replacement in 3 -5 years; told me what I needed to do to maintain the door in the meantime; sold me a can of garage door lubricant, and demonstrated how and where to use it .

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Trenton Dunn Service Provided:
Garage Door Repair

Technician: Trenton Dunn
Review:

Great experience today with Precision. First time online chat for service on a Sunday. Trenton came right out first thing Monday morning. Professional & knowledgeable all the way. Went over the particulars and what needed to be changed. Quoted a fair price, He had the parts on the truck, completed the job in just over an hour. Also made sure I was happy with the results. I highly recommend these guys.

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Trenton Dunn Service Provided:
Garage Door Repair

Product:
Springs

Technician: Trenton Dunn
Review:

We are very pleased with the professional job Steve Colley did in repairing our garage doors. We have lived in Bella Vista 19 years and there were several issues we were having with the double-door garage door and also with the two single-door garage doors. Steve addressed every problem and did an excellent job in getting all the doors working smoothly again. We would highly recommend Steve to whoever needs work done on their garage doors.

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Steve Colley Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Senior Technician: Steve Colley
Review:

Trenton Dunn did an awesome job fixing & adjusting our son's 18ft wide garage door. Every step in this process he impressed me that he was well trained & knew what he was doing. Trenton was very courteous & professional, and answered all my questions clearly. His service and 'know how' beats what I've experienced with other businesses that repair garage doors for us. I'll be glad to call upon his services again.

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Trenton Dunn Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Technician: Trenton Dunn
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Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756

License

AR License #
0365280618