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Read what people are saying
about Precision Garage Door in:

Bella Vista Area, AR

Precision Garage Door of NWA & River Valley
has received 180 reviews, averaging 4.82 Stars:
1 2 3 4 5
Review:

Courteous friendly professional ~ listened & showed me what steps he took in keeping our garage doors maintained! Thank you!

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Acoya Herron Service Provided:
Garage Door Repair

Residential Installer: Acoya Herron
Review:

Easy to do business with…excellent service from a very knowledgeable service technician.

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Sam Manes Service Provided:
Garage Door Opener Repair

Product:
Garage Door Opener

Technician: Sam Manes
Review:

My Husband Gary contacted your company and we are both glad that your sales person was and is Drew Bates. Drew is a man we will be able to work with and any problems we might one day have. I cannot comment on the door itself until it is installed, but Drew is so good to answer any questions I might have as well as he helped me to print the information I needed for the Garage Door receipts to be printed for my file. Drew is vary good man to work with.

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Drew Bates Service Provided:
Install Garage Doors

Product:
Garage Doors

Technician: Drew Bates
Review:

Excellent service, timely and fixed my problem and more.

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Service Provided:
Garage Door Opener Repair

Product:
Belt Drive Garage Door Opener

Review:

Sam was a very competent technician who explained everything clearly upon evaluation of the problem. He called before coming and arrived on time. The work was accomplished promptly and all worked the way it is supposed. I would recommend Sam and Precision to anyone!

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Sam Manes Service Provided:
Garage Door Opener Install

Product:
Opener

Technician: Sam Manes
Review:

On time, explained everything, very polite.

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Seth Ottino Service Provided:
Garage Door Repair

Senior Technician: Seth Ottino
Review:

Our new garage doors have completely changed the look (i.e., curb appeal) of our house. Also, the new openers are much quieter and better functioning than our old units. However, most importantly is the quality of service we received during installation. Your crew set to work with no messing around and had everything installed in short order, plus they answered all our questions. We are very happy with the doors and the service. Thanks to everyone involved.

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Seth Ottino Service Provided:
Install Garage Doors

Product:
Garage Door Opener

Senior Technician: Seth Ottino
Review:

They were prompt, courteous, cordial, efficient and had a pleasant appearance. Thank you. A

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Acoya Herron Service Provided:
Garage Door Repair

Residential Installer: Acoya Herron
Review:

Polite and reliable

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A Response from: Patrick Behrens

Glad we could help Ms. Hutchinson. We appreciate your business and look forward to serving you in the future!

Sam Manes Service Provided:
Garage Door Opener Repair

Product:
Opener

Technician: Sam Manes
Review:

Very professional and timely. Everything was explained thoroughly and why it needed to be done. Job was done quickly and efficiently.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Ms. Duncan! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future!

Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Review:

Service tech arrived on time, dressed professionally, friendly, got the job done correctly and promptly.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Waugh! We are pleased to hear you have received an excellent experience with us and look forward to working with you in the future!

Seth Ottino Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Senior Technician: Seth Ottino
Review:

Very good, prompt, professional service. Seth was attentive to our questions and needs and took care of our issue. Highly recommended.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Brambilla! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Seth Ottino Service Provided:
Garage Door Repair

Product:
Rollers

Senior Technician: Seth Ottino
Review:

Have lived in NWA for 3 years and have trusted Precision with garage door install and repair for my needs. They are professional, punctual and seem reasonably priced. Today had an issue with my battery backup in my almost new (5/23) LiftMaster door opener. Justin Peterson was my technician and he was more than happy to replace the battery under warranty. I was satisfied to the point I asked for additional service to install new more quiet urethane door rollers.

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A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Mr. Wilson! Our goal is 100% customer satisfaction, and it sounds like Justin achieved that goal with you. We are so happy that you have a lifetime relationship with us. Thank you for choosing Precision! Best regards, The Precision Family

Justin Peterson Service Provided:
Garage Door Opener Repair

Product:
Rollers

Technician: Justin Peterson
Review:

Justin did a great job fixing my garage door. It is so quiet now. I will call Precision Door Service the next time I have a problem with the garage doors.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Mr. Norman! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future!

Justin Peterson Service Provided:
Garage Door Repair

Product:
Springs

Technician: Justin Peterson
Review:

My service rep was very good & really knew his stuff. My garage door operates so quietly now. Also I received same day service.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Ms. Pichoff! We take pride in providing the best possible service to our customers, and we are happy to hear we were able to do just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Sam Manes Service Provided:
Broken Garage Door Spring Repair

Product:
Rollers

Technician: Sam Manes
Review:

Cade arrived early and did a good job lubricating the garage door which was making a lot of noise. He took the time to show us what issues to look for and how to lubricate the door ourselves. We have been pleased with the Precision customer service for many years.

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A Response from: Patrick Behrens

Thank you for taking the time to leave a review, Mr. Long. We are happy to hear that you continue to have great experiences with us! Thank you so much for your continued business. We look forward to serving you again in the future!

Service Provided:
Garage Door Repair

Review:

A relative did not need your service but heard Precision was very good and they were the last tv commercial we watched. Our technician, Drew Bates met our expectations and went beyond. He called to see if ok to come earlier than scheduled time, was very polite, courteous and knowledgeable. After making his diagnostic check he explained thoroughly what needed to be done to repair door and the price. If and when we need a repair call we will definitely call Precision & Drew Bates. Thank you

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Drew Bates Service Provided:
Garage Door Repair

Technician: Drew Bates
Review:

I am so impressed by this company's quick response and eagerness to resolve issues. We had to have a courtesy check after a full install. Wes came out and checked everything, made some tweaks and explained everything as he went. So professional and courteous! Couldn't have asked for more!

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Service Provided:
Garage Door Repair

Review:

Matt did an outstanding job. I like that he came with everything he needed to fix the door and was here in about 3 hrs. And very knowledgeable. No guess work he just fixed the door, even though it was colder than hell. Thanks Mat you are outstanding

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A Response from: Patrick Behrens

Thank you, Mr. Ramey for the awesome review. We are glad to hear you were happy with the service and your technician. Our goal is 100% customer satisfaction, and it sounds like we have achieved that goal with you. We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Great job and service was awesome! They arrived quick and finished shortly after working in the cold snow flurries! Much appreciated!!!

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A Response from: Patrick Behrens

Thank you so much for the kind words! It is wonderful to have people like Dustin on our team, and even better to hear that he takes great care of our customers. We are so happy that you pleased with our services and team members. Thank you for choosing Precision! We appreciate your business!

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Dustin was a great guy.

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A Response from: Patrick Behrens

Thank you, Mr. Weber, for the great review! We will certainly pass along to Jacob; just how happy you were with the service you received. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair

Review:

Quick appointment. They called prior to coming and arrived on time. David and his team performed the required work, made (and showed me) recommendations for additional work and prioritized the urgency for each item. No pushy sales talk.. just advice. I am satisfied with the work that was done. I feel it was a fair price for good work. I’ll call Precision next time I need garage door work.

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A Response from: Patrick Behrens

Kent, thank you for leaving us a review. We're glad that David was able to get you up and running well! Your security and decisions are so important to us as a company, and we are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! We look forward to working with you in the future!

David Stubbs Service Provided:
Garage Door Repair

Product:
Rollers

Technician: David Stubbs
Review:

Sorry for the rating guys but you couldn’t fix my problem. I needed the rubber gasket at the bottom of the door fixed or replaced. You said you couldn’t fix it nor replace it since you didn’t have a replacement that size.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, good or bad, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. When it comes to parts, we work with several of the largest and many smaller garage door distribution companies in the United States. We carry parts on our vehicles to repair 99% of the residential garage door issues we encounter. However some times we get calls on doors that may function and operate but are dated in age or the manufacture is no longer in business. When this happens we may not be able to satisfy certain parts. Replacement panels are no different, we can not match 2 different brand doors together by simply replacing 1 panel, it will not operate properly and could cause further damage. We appreciate your business and hope that you understand, not all garage doors are the same. Please don't hesitate to contact me to discuss this matter further.

Seth Ottino Service Provided:
Garage Door Repair

Senior Technician: Seth Ottino
Review:

Called 12/9/23 and scheduled repair of garage door Torsion spring. Work scheduled for 8 to 10 am 12/10/23. No written estimate was handed to me. The work was started and the springs, bearings and cables were removed. I was told the beargings and cables should be replaced. They were replaced. When the work was done, my wife was given the paper Estimate and a Bill. Total $820.38; Wife asked for discount. Cost of MATERIALS: Your Price Market Price Bearings - $179.97 - - - - - - - $ 10.00 Cables - $120.00 $ 10.00 Torsion Springs - $368.00 - - - - - - $ 110.00 Your Total: $667.97 - - - - - - - - $ 130.00 If I had bought the materials I would have saved $537.97. This tells me that you are deliberately taking advantage of me and many others. I called 833-497-3667 to complain and was told that the manager would call back several days ago, and never got a response.

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A Response from: Patrick Behrens

Thank you for your review. We need feedback from our customers, both good and bad, to improve our business. I realize that you were displeased with our pricing and we did try to reach out to you. As for your concerns, our Technicians do not set our pricing, the company's management and I do. We need to ensure that we can maintain a profit which will enable us to stand behind our products in the years to come. In most of the repairs that we perform, we warranty our products and service for a period of 5 years, if not longer. As in any business, the price of the parts is not the only consideration when establishing a selling price. Factors such as insurances, overhead, technician certification, gasoline, liability, salaries, 24/7 live operators/service and advertising must be considered when establishing pricing. We sincerely regret that you were disappointed with the cost of repairing your door, We don't claim that our prices are the lowest in the industry. However, we do take pride in being the best. Our technicians are extensively trained, highly skilled professionals, each of them certified before ever touching your door. We offer an unmatched warranty and we stand behind our repairs. Precision Door service is available 7 days a week, most often with same-day service available, and you can reach us 24 hours a day. At Precision, we believe that providing trustworthy, quality service, coupled with customer peace-of-mind, is well worth the cost. Again, we do genuinely appreciate your business and your feedback.

Acoya Herron Service Provided:
Broken Garage Door Spring Repair

Residential Installer: Acoya Herron
Review:

Wonderful service, excellent work, very friendly.

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A Response from: Patrick Behrens

Thanks for the 5 Stars Elton, we appreciate your business!

Acoya Herron Service Provided:
Install Garage Doors

Residential Installer: Acoya Herron
Review:

The two technicians arrived just in the nick of time. My garage door was just about to quit working. They checked it out and determined what the problem was. They went to work and had it fixed before long. Their work and equipment was first rate. I would be pleased to recommend your company any time. Marion Soules

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A Response from: Patrick Behrens

Thank you, Marion, for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We understand how valuable our customer's time is and do our best to provide convenient appointments based on the customer's needs. We will be sure to pass along your kind words to our wonderful technicians! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Seth Ottino Service Provided:
Garage Door Opener Install

Product:
Garage Door Opener

Senior Technician: Seth Ottino
Review:

Really impressed by the outstanding customer service! Our technician, David Stubbs, was very professional and knowledgable. I love the company’s support for Veterans as well. ???????? We will definitely be using Precision, for our garage door needs in the future. Lastly, all parts replaced now have a lifetime warranty and all with 18 months no interest.

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A Response from: Patrick Behrens

Thank you very much for the kind words, Samuel! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future! Best regards, The Precision Family

David Stubbs Service Provided:
Garage Door Repair

Product:
Springs

Technician: David Stubbs
Review:

Drew Bates was the "Precision" technician this afternoon and he did a phenomenal job replacing my garage door motor, safety lights, remotes, and made several other needed adjustments. My doors are now quiet and smooth - better than new. He took his time to ensure I fully understood all charges and new features. Drew gets customer service!! Very happy - excellent service.

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A Response from: Patrick Behrens

Thank you Brand, for the awesome review. We are glad to hear you were happy with the service and your technicians. Enjoy those new Garage Door Openers and let us know if you need us. We appreciate your business! Sincerely, PDS of NWA

Drew Bates Service Provided:
Garage Door Repair

Product:
Belt Drive Garage Door Opener

Technician: Drew Bates
Review:

We needed repairs on our garage door and were extremely pleased with Precision. The technician quoted the job and when we accepted set a date for the work. He was on time and did the work in a timely and efficient manner even as it grew when another problem was found. He explained everything he was doing and answered any and all questions. Ended up needing rollers, bracket, weather stripping, and a new motor.

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A Response from: Patrick Behrens

We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review, Mr. and Mrs. Counley! We look forward to assisting with any further services you may need. Just let us know! Sincerely, PDS of NWA

Sam Manes Service Provided:
Garage Door Repair

Product:
Rollers

Technician: Sam Manes
Review:

Your reaction to our phone call was excellent. The appointment time was estimated and contact was made to confirm the arrival of the repairmen at an exact time. The repairmen were professional and were very good in finding the problems and fixing them. It was rather expensive but it was very much appreciated that it was all taken care of so promptly.

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A Response from: Patrick Behrens

Thank you very much for the amazing review, Mr. and Mrs. Pickell! We take pride in providing the best possible service to our customers, and we are happy to hear our team did just that! We appreciate your business and hope you enjoy the new repairs and services! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Next Page
Fayetteville Area

(479)-316-4226

(479)-316-4226
Springdale Area

(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618