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about Precision Garage Door in:
Siloam Springs Area, AR
Precision Garage Door of NWA & River Valleyhas received 27 reviews, averaging 4.70 Stars:
Siloam Springs, AR
Siloam Springs, AR
Storm killed out power unit to lift our garage door. David came out and took his time, evaluated the situation explaining what was wrong. While he was out we asked him about other issues we had seen and heard he showed us the issues were hearing and seeing. David was very through and polite the entire time even when it was reaching the high 80s in the garage with no breeze. I am extremely happy with the service offered by David and Percision professionals provided.
- Ken
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Technician: David Stubbs
Siloam Springs, AR
David, the technician, was very helpful and friendly. He explained all the options and was polite when we decided to first follow up with our builder after he had started to work.
- C William Ferris
Siloam Springs, AR
Great job. Explained my options well.
- Rob Carney
Siloam Springs, AR
Precision Door was recommended to me and they took care of my problems the day I called them. Sam called ahead to make sure I was home and fixed my problem very quickly. Great job Sam and Precision Door ! Thanks JH
- Patrick
Thank you very much for the amazing review, Mr. Hanson! We take pride in providing the best possible service to our customers, and we are happy to hear Sam did just that. We appreciate your business. Best regards, The Precision Family
Siloam Springs, AR
Too expensive!
- Scott Hall
We genuinely appreciate that you chose Precision to service your garage door. We also understand that the cost of replacement parts can be daunting. Our Technicians ensure that every customer is provided with a repair estimate to review and approve before performing any work on your door. We sincerely regret that you were disappointed with the cost of your operator and broken spring. We do not claim to be the least expensive provider in the market; However we do take pride in being the best. We offer unmatched warranties, service and we stand behind our repairs. Precision Garage Door service is available 7 days a week 24 hours a day. At Precision, we believe that providing trustworthy, quality service, coupled with customers peace of mind, is well worth the cost. Again, we do genuinely appreciate your business, and if we can help in the future, please don't hesitate to contact us.
Siloam Springs, AR
Drew did excellent work installing our garage door opener! He was very friendly and knowledgeable. I think he needs to make the next commercial!
- Patrick
Thank you, Mr. Collie for the awesome review. We are glad to hear you were happy with the service and your technician. Enjoy those new Garage Door Openers and let us know if you need us. We appreciate your business! Sincerely, PDS of NWA
Gentry, AR
Justin was fantastic! Very friendly, polite, and professional. He fixed my door up quickly. I'm very pleased with the service and the prices.
- Patrick
Thank you very much for sharing your positive experience, Sam! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We will be sure to pass along the kind words to Justin! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
Gentry, AR
I’ll be honest, traditional advertising still works. The TV ad jingle “Precision door service, a name you can trust” came to mind when I noticed a broken spring on my 20 year old door. I made the call in the afternoon and the service was scheduled for first thing the next morning. I received a text prior to the appointment with time and date verification as well as a picture and brief bio of the technician. The young man, Acoya, who showed up to do the repair was top notch. He was courteous, professional, knowledgeable and informative. I would highly recommend PDS for your garage door needs.
- Patrick
Thank you, Mr. Little for the stellar review. As consumers ourselves, we understand that having a repairman at your home can be a dreaded experience filled with uncertainty. This is just another reason we take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and thank you for your recommendation! Respectfully, Your Door Team at PDS of NWA
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Residential Installer: Acoya Herron
Siloam Springs, AR
Fast, friendly, professional service—l would be happy to recommend Precision to anyone needing garage door service!
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Wann! We pride ourselves on the quality level of customer service we provide! We are so happy that you will have a lifetime relationship with us, and we appreciate your business. Thank you for choosing Precision! Best regards, The Precision Family
Siloam Springs, AR
I am impressed with your advertising on TV, seems to be professional and sincere. Your timely response and service was what I needed and you answered that call. Thanks
- Patrick
Thank you for the kind words, Art! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
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Siloam Springs, AR
We returned home about 12:30 PM and pulled into our garage because of the rain. As the door was closing we heard a loud noise. Upon inspecting the source I found that a spring had broken and the door fell to its final resting place. Having seen many ads on KNWA I reached out to Precision and booked an appointment online. I received a confirmation that a service tech should arrive between 2:00 & 6:00 PM, the same date. Could not believe. Text was received from Precision advising that David would be arriving shortly, followed by a phone call from David himself, advising he was about 10 minutes out. An hour later our garage door spring was replaced and we were up and running again. Thanks David and Precision for your fast and efficient service. Would use them again if the need arose.
- Patrick
Craig, thank you for leaving us a review. We're glad that David was able to get your door up and running well! Your security and decisions are so important to us as a company, and we are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure!
Siloam Springs, AR
Justin was punctual, professional, and polite. We were very pleased with the job!
- Ron Wann
Thank you for the 5 star review! We greatly appreciate your business!
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Technician: Justin Peterson
Siloam Springs, AR
I needed to provide some basic lubrication/maintenance as it had been some time. The door was a little loud. They came out same day, performed a routine annual maintenance, changed out some rollers, lubricated, etc. The tech showed me how I can lubricate at each spot at the right interval. The door is like new and I now know what I should be doing. Very satisfied!
- Patrick
We are glad we could help, Mr. Hyde! If you need anything us, just give us a call! Thank you for choosing Precision!
Siloam Springs, AR
Seth came out to repair my garage door. It was not repairable so he ordered a door to be installed when the door is available. I am looking forward to my new door.
- Patrick
Thank you for taking the time to leave a review, Ms. Heitman. We hope you love your new door! If you need anything else in the future, don't hesitate to call! Thank you for choosing Precision!
Gentry, AR
Steve arrived as scheduled, surveyed the situation with the door and offered recommendations and an estimate. Once he began work, he was professional and thorough in the job at hand. We engaged in some friendly conversation but he was always "on the job". Work completed to our total satisfaction. Thanks, Steve and Precision.
- Patrick
Steve is an excellent member of our team, and we are glad our customers easily see why. Thank you for sharing your positive experience! We appreciate your business and look forward to working with you again in the future! Thank you for choosing Precision!
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Gentry, AR
My garage door was intermittently malfunctioning and I could not pinpoint the problem. I learned that Precision Door Services had the hours of services that fit my work schedules. The service appointment was set with the very friendly office staff. The office staff sent my phone a photo of my service technician prior to my appointment. My service technician named Jacob called me prior to my appointment time advising me he was running several minutes early. Upon greeting Jacob I immediately noticed the clean and new looking professional service van. Jacob presented himself to be wearing a nice service uniform and well kept. Jacob was knowledgeable and communicated very well. He diagnosed my problems and provided the installation of the new drive motor system in a timely manner. I got exactly what I needed at a cost that was comfortable to me. From initial contact to service completion the team at Precision Door Services of Northwest Arkansas was outstanding. I will definitely use them for all my garage door needs. Thank you Precision Door Services! Paul Carter
- Patrick
Thank you, Mr. Carter, for the stellar review! We pride ourselves on the level of service we provide and are pleased that you had a good experience with us. Thank you for giving us the opportunity to serve you. If you need us, let us know! Thank you for choosing Precision!
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Siloam Springs, AR
One recent Saturday morning we were going out for breakfast and the garage door would not open properly. This left us with no car and no way to go where we needed to. I googled Precision Garage Doors and they had a very high rating. A service man (Jaden Mayor) was sent to our house within two hours and he looked things over and gave us recommendations and quotes. I figured we'd be put on a list to do the job in one or two weeks. However, Jason had everything on his truck and the job was done in a little over an hour. Since then the garage door has been working just fine and we are very happy with Jason's and Precision's work. I would recommend this company.
- Patrick
We were happy to help, Mr. Markovich! Glad we could exceed your expectations. Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! If you need anything, just ask! Thank you for taking the time to leave a review and recommendation. Looking forward to working with you in the future.
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Siloam Springs, AR
*Jaden Mayor-fixed everything* *Trenton Dunn-came out first to give the estimate * I couldn't be happier in general with everything overall. I called to get an estimate and they accommodated the very next day by sending a technician out at a time best suited for me. The technician came out, told me exactly what I needed and didn't try to sell me anything extra. He showed me on his little computer everything that was needed and the cost plus options I had like an upgraded motor if I wanted to go that route. I had to reschedule to get everything fixed after consulting with my insurance company and when I did, again they accommodated and came the very next day after I called. Jaden Mayor, the newest member for this company came out and was actually about 30 minutes early. He called beforehand just to be sure I was home and was ok he was going to arrive early. Once here he did an initial inspection and just as the previous tech, quoted me thee exact same things as the previous tech. He was 100% straight forward with what I needed and showed me the complete breakdown of parts, labor and total. I told him I had a set amount authorized by my insurance company and that I was trying to stay as close to that amount as possible so I wasn't out of pocket and he managed to execute that, with me only spending a minimal out of my pocket. It took I'm going to say roughly an hour (just a guess) to remove and install a new motor, springs and rail. He cleaned his mess after installation and was very patient while I had to contact my bank over my debit card issue. Usually I would never give a full star rating on anything, just because nothing is ever perfect but in this case, I literally can not think of one single bad thing...AT ALL. From calling to get an estimate, their urgency to my needs, their performance and overall ability to do it fast and efficient the whole time while keeping me informed. I absolutely recommend them and no I don't work for them, affiliate with them or am by any means paid for this review or company. These guys are legit and I'll recommend them all day to anybody with any type of garage repair needs. Thank you Jaden, Trenton and Precision Door Service of NWA.
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Count! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. We look forward to any further services you may need. Just let us know!
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Gentry, AR
Steve was very professional and knowledgeable. We had major issues with our whole system and within an hour Steve had our door fixed and almost the entire spring/ track system replaced. The quality of the materials is unmatched, as well as the service that was provided. 10/10
- Patrick
Thank you very much for sharing your positive experience, Robert! We pride ourselves on the quality of products and level of service we provide, and are pleased to know you noticed the difference! We will be sure to pass along the kind words to Steve! We appreciate your business and look forward to serving you in the future!
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Gentry, AR
Quick, efficient and knowledgeable
- Patrick
Thank you for the great review, Ms. Sanderson. We appreciate your business!
Siloam Springs, AR
Aaron text a picture so I knew who was coming. I got text and email reminders. They stayed in touch and showed up on time. These days it is hard to find companies thar do that. Aaron was very courteous and knowledgable about his job. He made the best of his time and was done very quickly. Very professional company. I will definitely recommend them to other people.
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Goodman! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We appreciate your business. Thank you for choosing Precision! Best regards, The Precision Family
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Siloam Springs, AR
Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well! Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update. Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.) Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.) Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Mulder. It is wonderful to have people like Justin on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!!
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Technician: Justin Peterson
Siloam Springs, AR
High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!
- Mike
Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer. We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach. Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help. Sincerely, PDS of NWA
Siloam Springs, AR
Very friendly, quick service. Came out at the beginning of time frame given. He was so patient and kind explaining everything and with my kids questions. I would highly recommend and use them again in future!
- Patrick
Thank you very much for the kind words, Ms. Hawkins! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!
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Decatur, AR
Precision Door did a great job replacing my damaged garage door. All of their personnel (Steve, & Justin at initial service and Wes the installer) were very personable and courteous. The company sent me info. about their employees and they called before their arrival. I appreciated the good communications including prompt answering of phone calls and getting things scheduled. The new door looks and functions great? I would not hesitate to recommend their services. Great job! Thank you.
- Morgan Barber
Thank you very much for the wonderful review, Morgan! We take pride in providing the best possible service to our customers, and we are happy to hear Steve, Justin, and Wes did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family
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Siloam Springs, AR
Justin was very thorough in pointing out everything on the door and how it works. He explained exactly what he would do to fix the door. It works great now. I give them 5 stars.
- Glenn Beall
Thank you for the great review, Glenn! We are happy to hear Justin provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Sam was earlier than expected, which was very nice! He was very knowledgeable and explained everything to us very well . We would recommend Precision Door .
- Linda Osburn