Garage Door Repair Reviews in Siloam Springs Area, AR (Page 2)

Aaron text a picture so I knew who was coming. I got text and email reminders. They stayed in touch and showed up on time. These days it is hard to find companies thar do that. Aaron was very courteous and knowledgable about his job. He made the best of his time and was done very quickly. Very professional company. I will definitely recommend them to other people.

- Patrick

Thank you very much for sharing your positive experience and your recommendation, Mr. Goodman! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We appreciate your business. Thank you for choosing Precision! Best regards, The Precision Family

Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well! Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update. Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.) Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.) Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.

- Patrick

Thank you very much for sharing your positive experience and your recommendation, Mr. Mulder. It is wonderful to have people like Justin on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!!

High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!

- Mike

Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer. We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach. Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help. Sincerely, PDS of NWA

Very friendly, quick service. Came out at the beginning of time frame given. He was so patient and kind explaining everything and with my kids questions. I would highly recommend and use them again in future!

- Patrick

Thank you very much for the kind words, Ms. Hawkins! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!

Precision Door did a great job replacing my damaged garage door. All of their personnel (Steve, & Justin at initial service and Wes the installer) were very personable and courteous. The company sent me info. about their employees and they called before their arrival. I appreciated the good communications including prompt answering of phone calls and getting things scheduled. The new door looks and functions great? I would not hesitate to recommend their services. Great job! Thank you.

- Morgan Barber

Thank you very much for the wonderful review, Morgan! We take pride in providing the best possible service to our customers, and we are happy to hear Steve, Justin, and Wes did just that! We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Justin was very thorough in pointing out everything on the door and how it works. He explained exactly what he would do to fix the door. It works great now. I give them 5 stars.

- Glenn Beall

Thank you for the great review, Glenn! We are happy to hear Justin provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family