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Precision Garage Door of NWA & River Valley
about Precision Garage Door
has received 6 reviews, averaging 2.00 Stars:
Bella Vista, AR
Way overpriced. They claim $89 an hour labor but cost of parts is 2-3 times higher then retail stores. No thank you
- Witold Wegrzyn
Technician: Seth Ottino
Fort Smith, AR
I would give this 5 stars....however...I just got back from the grocery store, just hours after the guys finished and discovered 2 dents in the panel just below the panel with the windows in it. I am sick about this. I have taken pictures of them and will text them to you. If you're looking straight on you don't notice them so much but at an angle, they are quite noticeable. The installers were great guys but as expensive as this door was, I wanted it to be perfect. Very disappointed!
- Elaine Lynch
Residential Installer: Aaron Kardynalski
Prairie Grove, AR
Absolutely no complaints with the quality of service or the capability and professionalism of the technician. BUT....the price! All of the exact SAME parts can be found online with their current prices. This tells me why the bill was not itemized. That said, it translated to the labor charge alone being $200 for less than 1 hour. We should all be in the garage door business!
Thank you for taking the time to provide us with your feedback. If you could, please give me a call so that we can discuss your concerns further. I've left you a voicemail providing my contact information as well.
Technician: Dustin Mclean
Bella Vista, AR
The technician was prompt and polite,we had a new door installed in December, one panel broke I waited since beginning of March for a replacement panel the technician came on 18 July to finally replace it and it was the wrong color so still not fixed and not happy
- Marianne Elliston
Thank you for taking the time speak with me today. We greatly appreciate the feedback and giving us the opportunity to resolve the issue. As discussed during our phone conversation, I will personally stay in contact with you and provide you with updates regarding the status of the correct panel. In the meantime, feel free to contact me directly with any questions or concerns you may have in the future.
I appreciated the fact that a tech could come out same day and fix my broken springs, but when I called and said I’ve had someone look at it and I just need springs replaced I don’t want to be up-saled to buy a $1,000 door. The tech was insistent we needed a new door then said if we wouldn’t buy the new door we would need to sign off on some “liability” because apparently the door could “fall down” at any moment. Nothing makes me less trusting of a tech when I already know the issues and you try to tell me I need to buy something that isn’t needed. I felt like their price was rather high anyways but once the tech come out I just needed it done. I won’t be calling Precision Door Service again.
Kind of pricey just to put (2) rollers back on and reland the cable. Tech was awesome 5 stars for the tech 1 star for the pricing
- Erin Williams
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