Garage Door Repair Reviews in NWA & River Valley (Page 2)

I called for a spring repair, I was quoted $99.00 - 220.00. When the repair men arrived, they were polite and professional. The lead tech started talking, I felt he was trying to upsell me. He explained they use a different type of springs than we had, so both springs had to be replaced. He talked about the metal barring they use to replace the inferior plastic one most companies use. In total, it was going to be $500.00. Then he started talking about the age of my door and trying to convince me to have everything rebuilt for $1300.00 or replaced for $2400.00. I called my husband who said NO. When I went to tell them,, they had already removed both springs, so I decided to just pay for them to replace the 2 springs. When I told we just want the springs replaced, the lead tech told me I would have to sign a waiver. Remember I called for "a spring repair". I told them to just leave the springs where they were, that we were going to call another company. I expressed my frustration with being quoted $99.00 to $220.00 then when they arrived it was going to be double that. The tech said that the $99.00 springs are from the old system which is rarely used anymore. So that amount should not even have been quoted in my opinion. They remained professional, said of course I wouldn't be charged and left. Overhead door will be out to replace the broken spring this afternoon.

- Ginger Amaral

I was having trouble with My-Q garage door opener. Replaced logic board. Could not connect to WiFi. My friend gave me Precision Door’s information and I scheduled an appt. Drew was at my house for 30 mins to an hour and had corrected the issue, he also serviced the door and programmed my vehicles. Many thanks to Drew and Precision Garage door company!

- Randall Crowe

So easy to work with and got me an estimate ame day! I will for sure use them again!!

- Jessie Keller

Ethan and Zach were out within 20 minutes of my service call. They worked efficiently while I walked my pup. They are kind, smart, problem solvers. Highly recommend.

- Katherine Hudson

Ethan was Professional, knowledgeable and courteous. Listened keenly to my request. Competent technician

- Janice Murdock

Ryan did an excellent job. He was quick, methodical, and professional. We needed new door springs and rollers, I asked him about a new door opener, and he had one on his truck. So, we decided to upgrade the complete system. Need to keep this guy around. This was some of the best service I have seen from a company in a long time. This makes me feel good that there are company's out there that can give this level of service. I am very impressed!!!! Ps- I'm looking to have our other door done as well. Michael

- Michael Hammond

They are very professional at working on the doors and openers. I have used them 4 or 5 times and I have not a problem of any kind.

- Kent Swinney

Great experience. Ryan came the same day that I called. He was courteous and professional and answered any questions I asked. I used Precision before and received the same great service,

- Maureen Moore

They came out early and diagnosed my problem within minutes. Made me feel like a idiot but that's how good they are. Very professional, personable and knowledgeable. I would recommend them to anyone, thanks again folks.

- John Jefferson

Matt Taylor did an outstanding job very well informed on replacing the track and motor. Had me up and running in know time. Very pleased with Precision Door.

- Robert Moore

Great custom service from Technician Ethan Guenther! He lubed the garage door and showed me how to see up the Wi Fi. He noticed a sound from the track and advised to call if it got louder.He was very professional and answered all my questions. Thanks, Ethan!

- Josette Brashears

Excellent service and great installer/representative.

- Terri Fish

Thanks Terri forleaving us a 5-star review. We appreciate your business!

Luke was prompt, friendly, and professional. Got our door working right in no time and gave us tips on maintenance as well. Would definitely use Precision again!

- Michael Fontana

Thanks Michael for taking the time to leave Luke such a nice 5-star review.. We appreciate your business!

Matt did a OUTSTANDING job on my door. The door was 22 years old and he had to do a complete rebuild. I could not have had better service. About 10 years ago was the first time you serviced my door and the problems that time was completely repaired.

- Bill Striplin

Thanks Bill for taking the time to leave Matt such a nice 5-star review. We appreciate your business and continued support!

Excellent service! They were easy to schedule, Ethan was my tech showed up on time, expained my problem I have a an old system he did a fantastic job at explaining what caused the issue other issues i could see as a result of the age of the system and gave me varying levels of repair options and Estimated costs Also gave me a rough Estimate on a Newer System should i go thay route. Overall I had an excellent experience with Ethan and precision i will definitely give them all call when i go to update my system. Thanks again to the Precision team and Ethan for getting my system operational.

- Kaleb Cannady

Thanks Kaleb for taking the time to leave Ethan such an awesome 5-star review. We are so proud of our technicians taking the time to make sure our customers understand the service that we provide. We appreciate your business and look forward to working with you in the future!

The technician was great and the service was good. We got our garage door fixed on a weekend. The price was a bit higher than expected. I was told it would be 49.95 for service call and it depended on the service. The technician came out and I was charged 278 for a major repair. They are a bit higher than expected.

- David Farias

Thanks David for taking the time to leave us review. We appreciate your feedback and business!

I called precision garage door because it was the first one I saw when I searched! The gentlemen that came to look at repairing my 35 year old opener were very helpful. Chad and Nick informed me of my option and I choose to purchase a new unit. They installed it promptly and were respectful and courteous along the way. I would recommend Precision Garage door to anyone!

- Don Fiser

Thanks Don for taking the time to leave such a nice 5-star review. We are proud that our Installers take the time to make sure you are 100% satisfied with your new door. We appreciate your business!

showed up same day, in and out in about 20-30 minutes. No complaints.

- Drew Hicks

Thanks Drew for taking the time to leave us a 5-star review. We appreciate your business!

Ethan was awesome. Very friendly, took time to explain and quality work. Thanks for sending Ethan to do our repair! Rick Dhooghe

- Rick Dhooghe

Thanks Rick for taking the time to leave Ethan a 5-star review. We appreciate your business!

On time. Listened to customer! Accurately assessed. Efficiently addressed issues. Suggested options and alternatives for short vs. longer solutions! Cleaned up work area! Programmed new remotes and tested. Showed ways to increase longevity of service! Took either cash or credit card. Basically, did everything but offer to haul off my trash bags!! What better customer service could you ask for? And, all at a most reasonable price!! PS: We'll be back, and tell others in the meantime.

- RLP

Thanks RLP for taking the time to leave us a 5-star review. I am proud that our technicians are continually going above and beyond to make sure our customers are 100% satified with their garage door service. We appreciate your business!

The scheduling staff and Ryan the tech were great communicators. They kept me posted on when he would arrive. He did a great job of analyzing and resolving the issue with my garage door opener. I have used Precision before and I will use them again. Thank you.

- D Wagner

Thanks Mr. Wagner for taking the time to leave Ryan and our company a 5-star review. We appreciate your continued support and business!

Did a great job!!!!

- Doug Olson

Thanks Doug for taking the time to leave us a 5-star review. We appreciate your business!

Drew was such a fantastic technician. Came out fast and replaced the opener just as fast, with customer service as the cherry on top. Would absolutely be my first recommendation to anyone else!

- Daniel Smith

Thanks Daniel for taking the time to leave Drew a 5-star review. We appreciate your business!

David and Zach did an excellent job and did a great job of going over the repairs.

- John Knight

Thanks John for taking the time to leave David and Zack a 5-star review. We appreciate your business!

Good communication, good quality work. Fast response

- Susan Smith

Thanks Susan for taking the time to leave us a 5-star review. We appreciate your business!

On time and very professional

- Terry Tubb

Thanks Terry for taking the time to leave us a 5-star. We appreciate your business!!

Had a great experience with Precision today. Easy to make an appointment online and the two gentlemen who did the work, David and Zack, could not have been more professional or nicer. They showed me everything they did and expIained why they were doing it. I am so thankful to now have a safe, working garage door. Don't know enough to say if the price was the best in town but I can certainly think everything else was the best in town.

- Sherry Kavanagh

Thanks Sherry for taking the time to leave David and Zack such a nice 5-star review. We are proud of our technicians going above and beyond to make sure our customers are 100% satisfied. Our company is not the cheapest in NWA but our warranties beat the competitors. We apprecite your business!

Luke was our technician that came out to replace a spring on our garage door. While he was here we had asked him to look at other parts if he had the time. He confirmed our suspension of other things going bad such as roller, other springs and more. He was very knowledgeable and replaced all the parts without a fuss. Luke was very friendly and even came earlier than scheduled(after calling to confirm it was ok). I will be recommending precision to anyone who may need garage door repairs or installation.

- Jenn Center

Thanks Jenn for taking the time to to leave Luke such an awesome 5-star review. We are proud that our technicians to go above and beyond to make sure our customers are 100% satisfied. We appreciate your business!

Justin, my technician, was very professional. He was patient and explained everything to me, answering all my questions. He was honest and forthright as far as cost and needed repairs. He also took time to set garage codes up and explain use. I was very comfortable with him. He placed the motor and enforced the door. It was on the expensive side, no doubt, but hopefully worth it!

- Dixie Reichert

Thanks Dixie for taking the time leave Justin such an awesome 5-star review. I am proud that our technicians continue to make sure our customers are 100% satisfied. We are not the cheapest in NWA but our warranties alone are volumes above our competition. We appreciate your business!

Responded quickly to our service request. Diagnosed the problem and suggested a solution on the spot. Made the repairs at a reasonable cost and even called back to make sure that it was functioning properly. Can’t expect anything more than that.

- Jim Waller