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about Precision Garage Door in:
Rogers/ Bentonville Area, AR
Precision Garage Door of NWA & River Valleyhas received 445 reviews, averaging 4.91 Stars:
Bentonville, AR
Product:
Bentonville, AR
Great technician but poor company policy. Sam, the technician was excellent, he was helpful and communicated well. I do feel that the policy of requiring a $50 service charge before getting a quote is not a good business practice. If a customer wants to get a second opinion this policy makes that very hard as they then have to lose the service fee. In my case, I did want a second opinion and Sam did waive the service fee after I asked which was good customer service. Also, I noticed that there was company "policy" that forced me into more expensive repairs.
- Eric Jung
I would like to thank you for the great review of our technician Sam. We have a compressive training program including hiring an outside training company to make sure that our technicians represent us in the very best manor. We also send each technician to every job with a fully stocked truck so that they can solve 98% of the garage door problems our customers encounter and we generally do that in just one trip. We do charge a modest service fee that we disclose before setting each appointment. We also give the technicians the authority to wave this modest fee if there were any sort of customer confusion about the the customer having agreed to this fee before booking their appointment with us. This is exactly what Sam did in your case. We do wish you the best of luck in getting your garage door repaired.
Rogers, AR
We called to have the coil spring replaced. An inspection revealed the need to rebuild the garage door. Our tech was able to show me the cracks in the hinges and the worn rollers and parts. I could see the wear and tear of thirty years and we agreed to update everything. We were given accurate information and fair pricing. The work was done quickly and everything runs so much better.
- Allen Henrie
Product:
Technician: David Stubbs
Rogers, AR
A friend of mine had you put a door on her garage and she was very satisfied so I decided I would give you a call and have precision put a new door on my garage. I was very satisfied the first time around after the hurricane had you do it again and then they came out was very pleasant and I was very satisfied with him.
- Priscilla Mason
Bentonville, AR
They arrived when they said they would. Justin was friendly and serviced my garage door quickly. He answered any questions I had. Definitely happy I chose Precision!
- Valocean Byrd
Thank you for the feedback. We appreciate you taking the time to let us know about your experience with Justin. We look forward to being your "go to garage door service provider"!
Rogers, AR
Acoya Herron arrived on time. He was polite and well groomed. He completed the job in a timely way, checked his work and instructed me on maintenance and did not leave any mess. Thank you.
- Jean Austin
Bentonville, AR
My wife called me after I left the house this morning to tell me the garage wouldn’t go up. Her car was trapped in the garage and we had kids to get to school. I immediately got online, Googled, and scheduled a service call with Precision Door from my phone within 2 minutes. It was a very simple process. I went home and let my wife take my car and waited for the appointment. I got an early call from Luke to tell me he was immediately available if it was convenient. Heck Yeah! Luke showed up, diagnosed the issue, and let me know what needed to be done and how long it would take. He got the job knocked quickly and efficiently. He did a great job. I was pleasantly surprised to find out the Precision Door stands behind their work with a life time warranty. I could not be more satisfied. Great job all the way around.
- Baxter Conley
Product:
Bentonville, AR
Tech immediately tried to sell me more or “better” parts. Started project and messed up the spring. Had to correct this so it took more time which I was then charged for after he called “the boss” who said to do that. I pre paid Home Depot for the door opener /installation project then had to pay another 145 bucks over that initial price. Tech dropped a light bulb on the garage floor but “ tried” to clean it up…….things happen I guess.
- Misty Wilbur
Product:
Lowell, AR
I have 5 garage doors and have used Precision Doors several times and each time they’ve been very knowledgeable and professional and went out of their way to be sure I was satisfied. Excellent company
- David W
Product:
Centerton, AR
We had a great first experience. This was our first garage repair as home owners and we didn’t know what to expect. Our technician was very knowledgeable, honest, and patient with us. He carefully looked at everything, not just the spring that was broken and fixed a big issue with our cables. Nobody wants to spend money on repairing things, but it has to be done and we feel like we got a fair deal and we were taken care of.
- Thomas Jones
Eureka Springs, AR
Second job with Precision. Excellent service all around, office scheduling, technicians - all courteous and do a great job.
- Can u Canoe Cabins
Rogers, AR
Drew was prompt, courteous and thorough. Highly recommend Precisiondoornwa!
- Sandra Hughes
Rogers, AR
Easy to contact with on-line service request and weekend scheduling. Arrived on time and was prepared to deal with. problem. Technician was pleasant and knew his stuff.
- Jerry Kincade
Bentonville, AR
Local is what I liked. David and Eathan did a wonderful job explaining my problem and showing me. I would recommend this company.
- Debbie Benson
Rogers, AR
Sam was very good with his work. Very kind person. I will use you again if we have need of new garage doors. Sherry Blackaby
- Sherry Blackaby
Centerton, AR
Justin was excellent and remembered being here before, very prompt and polite, door works now and will need replacement later, explained options and costs including interest free financing.
- Rebecca Knapp
Rogers, AR
Great Service
- Robert Davis
Bentonville, AR
Justin did a very good job. Thanks
- Thuy Nguyen
Thank you for the 5-star review
Product:
Technician: Justin Peterson
Bentonville, AR
Tech described the issue and fix in great detail. He pointed out areas for concern that did not need immediate attention. Polite and a good communicator.
- Bruce
Centerton, AR
Drew Bates our technician was great to work with today. So honest and up front about our garage door issues.
- Jenavee Barber
Rogers, AR
Super service by Matt.
- Billie Lentz
Bentonville, AR
David was thorough, courteous and informative. He explained every detail of the installation and Operation very well.
- David York
Rogers, AR
Prompt arrival; great service!! THANKS ????
- Rheda Brown
Lowell, AR
Will never recommend y'all to anyone due to the fact that the only option that I was given for the spring repair was the most expensive and if I would have been a person on a fixed income I couldn't of afforded it and would of still been charge $90.00 service fee. For spring replacement cost me $700.00 ridiculous I figure techs operate on commission base pay.
- james bowden
Thank you for your review, we value feedback from our customers. We realize our competitors may quote a lower price but often the parts by competitors are not of the same quality as the parts and services we offer. We believe in only offering long-term solutions. Since you have a double car garage and 1 spring broke we would suggest replacing both to make it safe and secure. Safety for our top priority, when one spring breaks it puts a heavy strain on the older spring. By not replacing both, the other spring will inevitably break as well. The Powder coated springs you purchased have 100% lifetime warranty, you will never have to replace or purchase again for as long as you own your home, you can rest assured that your door will be safe, secure and reliable for years to come.
Bentonville, AR
Justin was great. Excellent customer service
- Lisa Watson Rg Sellers
Rogers, AR
Came when they said they would. No pressure advice. Allowed to make my own choices. Excellent service. Would recommend!
- David Pickard
Garfield, AR
I had three doors repaired/rebuilt/upgraded over a short period requiring a few visits. Excellent workmanship. I'm still waiting for installation of door struts to be delivered and installed for over a month now. I guess ya'll got busy and forgot.
- Richard Rose
Rogers, AR
good service, good guys.
- Clyde Turner
Product:
Technician: David Stubbs
Lowell, AR
Your service technicians were able to come to my home MUCH earlier than they had been scheduled ... and then were able to fix the problem with my garage door very quickly. They were polite, courteous, and then took an additional minute to make a quick adjustment that should prevent this problem from occurring again. How great was that !! Thanks so much.
- Paula Proppe
Rogers, AR
Cade arrived right on time and went to work immediately and fixed our OH door. It was very apparent he knew what he was doing. He cleaned up as he worked and left no mess. I would definitely use Precision Over Head Door and Cade again if the need arises. Thank you for a job well done.
- Ron Montgomery
Product:
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Luke was very helpful and explained everything before and after servicing our garage door. Great service!
- D.W.