Review:

The service call was 50 dollars to fix a something that took 2 minutes to fix which I didn't have a problem with but he wanted 150 dollars more to fix after getting here I realized this was nothing but a scam gave him his 50 dollars and sent him on his way. I had to make a special trip back to fix it myself and it literally took 2 minutes I don't appreciate being scammed!

Mr Jewell, As the Owner and a Sanctioned trainer for the industry here at Precision Door Service of NWA, I would like to sincerely apologize for how you interpreted your experience. Our policy states that there is a service fee for a technician to come out to your property and diagnose the issue with your door when it comes to repairs. This was quoted upfront in your phone call with us when you scheduled your appointment. After arriving at your property and upon doing his inspection, our technician diagnosed your 10 ft high (Commercial Door) as being off the tracks due to lack of maintenance, and a few (noted) worn parts. You were then presented with not one, but three different options based on your current and future plans for the door. Our options were designed to fix not just the door being off track, but also the root cause for why it happened and a warranty provided. When presented with the solution and fees associated with, you then denied the service, which is completely up to you. Please understand, we always have our customers best interest at heart in all we do and although you chose not to use us this time, we would hope that we might still have the opportunity to earn your business in the future. Sincerely and respectfully, Patrick

Review:

Dayton did a really good job. He give me a good estimate on what the cost was going to be. He was also very friendly and knew what he was doing. Thank you very much.

Thank you Mr. Clark for choosing us at Precision Door. We are ecstatic to hear you were happy with the level of service and your technician. Please don't hesitate to call if you should need us in the future. We appreciate your business! Sincerely, PDS of NWA

Review:

John was extremely friendly and efficient. I would highly recommend him to others

Thank you Nan for the great review. We will certainly pass along to John just how happy you were with your service. We appreciate your business and thanks again from all of us at PDS of NWA!

Review:

Professional and efficient.

Review:

Excellent service.

Thank you Mr. Sawyer for allowing us the opportunity to serve you. We appreciate your business and are glad we could help! Sincerely, Your Door Team at PDS of NWA

Review:

Very professional and very knowledgeable. Explained everything thing in detail. I would highly recommend this company. I will definitely use them again. Also My repairman ( Jacob Austin) was very respectful and polite. Thank you for a job well done.

Thank you Tina for the stellar review. As for how polite Jacob was, well - that's just who we are. We deal with customers at their homes you (our Customers) deserve nothing less than the very best we have to offer. Thanks again for entrusting us with your Garage Door issues and know we appreciate your business! Sincerely, PDS of NWA

Review:

Excellent service. Great customer service as well.

Thank you Mr. Otero for the kind words. We are pleased to know you were happy with your service and we appreciate your business! Sincerely, PDS of NWA

Review:

Outstanding work from your fantastic employee! He was very knowledgeable, professional and generally a nice young man.

Thank you Mrs. Ables for the kind words. We are so glad to hear you enjoyed working with Wes and that he was able to get you fixed up. We understand that in this day and time, it is an inconvenience and often even a scary situation when you have to have a stranger come into your home to do work. This is why I will always send someone to your home I would be willing to have at my own, if just my wife and kids were there. You can rest assured that all of our employees are thoroughly background checked, drug tested, kid friendly and mother approved and we are committed to providing the most professional level of service, parts and employees to our customers that I can afford, simply put - because YOU DESERVE IT! Thanks again from all of us for choosing Precision. We appreciate your business and look forward to working with you in the future! Your friends, PDS of NWA

Review:

Very professional. I knew exactly what Jacob was going to do and exactly what the cost would be before he ever started. Jacob did an inspection and listed everything that needed to be done and gave me options to accomplish it. The work was done in a timely manner with excellent skill. Thanks Jacob and when the other one goes out I WILL be calling you.

Thank you Mr. Humphreys for the great review. We appreciate your business and look forward to working with you again in the future! Sincerely, PDS of NWA

Review:

Customer Service call Center was a superb start to a wonderful experience, tech was on early side of same day service call, very polite and done a fabulous job, I will be calling for any future need on my Garage Door

Thanks for the kind words Mr. Askins. It was truly a pleasure serving you. We appreciate your business! PDS of NWA

Review:

I thought I had called another local company to come out and fix my garage door when I googled them and had called Precision by mistake. That mistake ended up being in my favor because they showed up when I got off work, on time, and serviced my garage door and got it closing again. Very professional and I will recommend Them to all my friends, family, and co-workers!

Thank you Mrs. Thompson for dialing us by mistake. We enjoy working with new customers and are extremely pleased to hear you were happy with our service. Remember, our phones are answered 24/7 and appointments are available around (your) schedule, so please don't hesitate to give us a call if you should need us. We appreciate your business and look forward to serving you again in the future! Respectfully, PDS of NWA

Review:

Your positive customer reviews led me to call you when the spring on the garage door broke. I would say the positive reviews were well merited as I will add my name to those who felt they received 5 star service. Very professional service with clear and precise explanation of choices available and their costs and coverages. Technician was very polite and courteous and I felt went above and beyond in his inspection, explanations, and installation. After the job was completed he reviewed all aspects with me and we confirmed operation. I would most certainly recommend Precision.

Thank you Mrs. Burns for the kind words, we are so happy to hear you were 100% satisfied with your service. We appreciate your business and hope you enjoy your new Garage Door and Opener! Sincerely, Your Door team at PDS of NWA

Review:

The technician, Jacob, was great. He was very clear about what needed to be fixed. He stayed late to install the new opener and was very friendly and courteous. I am very happy with the overall experience.

We appreciate the opportunity to earn your business Mr. Miller and are willing to do what it takes to keep it! Thank you from everyone here at Precision for entrusting us with your Garage Door problem.

Review:

Excellent and quick service; very professional technician.

Thank you for taking the time to write us a review Mr. Rodas. We appreciate your business and look forward to working with you again in the future!

Review:

Professional, timely, and considerate of my time. John was great and explained everything thoroughly.

Thank you Julie for the kind words. We appreciate your business and wish you and your family a very Merry Christmas from all of us here at Precision!