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about Precision Garage Door in:
Bella Vista Area, AR
Precision Garage Door of NWA & River Valleyhas received 170 reviews, averaging 4.81 Stars:
Bella Vista, AR
Thank you for leaving us a great review, Mr. Marten! We appreciate your business and look forward to serving you in the future! Thank you for choosing Precision!
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Bella Vista, AR
Not cheap. But after two failed attempts with another company at fixing our issue, it appears they have resolved the problem and with a lifetime warranty! They were here maybe an hour or more, and had us up and running smoother than ever before.
- Patrick
We pride ourselves on the quality of our products and our services, and we are glad you noticed our efficient work. Thank you for taking the time to leave us a review. We appreciate your business!
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Bella Vista, AR
Quick response
- Mary Frost
Bella Vista, AR
My first use of Precision Garage Door Repair NWA & River Valley has been a pleasant experience. My garage door counterbalance spring broke on a Saturday, I researched repair companies and decided on Precision Garage Door Repair NWA & River Valley. My decision was based on information presented over the internet on various company websites. I was immediately impressed with Precision’s site and contacted them the following Monday morning at 8:30 a.m. and made an appointment with their service person same day between 10-12 noon. I received a call from Justin Peterson at 10:00 a.m. notifying me he was on his way and was about 10 minutes away. Justin arrived at about 10:15 a.m. Justin inspected the damage and estimated the cost to replace the counterbalance spring to get the current door operational. The current door was 20 years old and basically worn out so I had Justin quote me a new replacement door. I decided to order the new door. Precision did not have stock for the door size, color and style I had chosen so Justin placed an order with estimated arrival in 2-4 weeks. Justin helped me raise the broken door so I could remove my vehicles from the garage for access. Justin was very professional, knowledgeable and enjoyable to work with. My new door arrived in 5 weeks-3 days and scheduled installation 5 days later at 1:00 p.m. On installation day I received a call from Chris Wickham of Precision Garage Door at 12:30 p.m. He left a voicemail: said he was in route and would arrive in 20 minutes. Chris and another Technician, Chris (last name unknown) arrived on time and started installing at 1:00 p.m. Chris Wickham estimated he would be done in an hour and by 2:00 p.m. both Chris’s were finished including area cleanup. Chris Wickham took the time to instruct me on door maintenance and answering any questions I had. As with Justin Peterson before them, both Chris’s were very professional, knowledgeable and enjoyable to work with. I have only had the new door for a few days but I am impressed with the quality of the product, its smoothness of operation including how quiet the door rolls. I did not replace my chain-driven operator drive but the new door and the quality of the installation reduced the operating noise considerably, an unexpected plus. Finally, working with the Precision personnel from beginning to end was a pleasure and I would be remiss not to also mention the office personnel I communicated with throughout the experience: Office Manager Heather Anderson and her team and product discussion with Lee Kincaid. Thanks for a job well done. Jerry C.
- Patrick
We are thrilled you love your new garage door, and are so happy you had a great experience working with us! Chris is an amazing member of our team and we are so glad he made a great impression on you. Thank you for taking the time to leave us a wonderful review. We truly appreciate your business, and we look forward to working with you again!
Bella Vista, AR
Unbelievable customer service from the moment we reached out for an appointment until Justin waved goodby after helping us out. Impressive the contact Precision Door has with its customers. Love knowing what technician is coming and a great simple biography about him. Just as before, Justin was kind, informative and helpful. Extremely reasonable service call rate. Thank you!
- Patrick
It is a pleasure to hear that your service was great, Mr. & Mrs. Pickell! Justin is an amazing member of our team, and we are so glad he made a great impression! Thanks for choosing Precision!
Bella Vista, AR
We're very professional showed up on time and were knowledgeable.
- Patrick
Thank you, Brian, for the great review! We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA
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Bella Vista, AR
Justin Peterson is an Amazing Representative of your company! He was courteous, timely, professional and knowledgeable. Having a garage door that had trapped my car indoors, he arrived and diagnosed the issue right away and gave me my alternatives with cost in a straight forward manner that helped take the sting out of the less than fun reality of my day. No one wants home repairs and cost so he was able to take it to a level where we could simply concentrate on how best to address the situation for a long term solution. Customer service is a tough business and Justin made a believer out of my family, especially when we have had prior service calls that were less severe but still costly that did not leave us feeling respected as customers so keep up the Outstanding Work! ??????????
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mr. Sullivan! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We are so happy that you will have a lifetime relationship with us, and we appreciate your business. Thank you for choosing Precision!
Bella Vista, AR
Your technician arrived in a timely fashion and fixed our problems expeditiously. He noted some wood rot which will probably require replacement in 3 -5 years; told me what I needed to do to maintain the door in the meantime; sold me a can of garage door lubricant, and demonstrated how and where to use it .
- Patrick
Glad we could help Shirin and Shari. We appreciate your business and look forward to serving you in the future!
Bella Vista, AR
Great experience today with Precision. First time online chat for service on a Sunday. Trenton came right out first thing Monday morning. Professional & knowledgeable all the way. Went over the particulars and what needed to be changed. Quoted a fair price, He had the parts on the truck, completed the job in just over an hour. Also made sure I was happy with the results. I highly recommend these guys.
- Patrick
We are glad you had a great experience with us, Mr. Lawless! Thank you for taking the time to leave us a review. We appreciate your business and look forward to serving you in the future! Thanks for choosing Precision!
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Bella Vista, AR
We are very pleased with the professional job Steve Colley did in repairing our garage doors. We have lived in Bella Vista 19 years and there were several issues we were having with the double-door garage door and also with the two single-door garage doors. Steve addressed every problem and did an excellent job in getting all the doors working smoothly again. We would highly recommend Steve to whoever needs work done on their garage doors.
- Patrick
Thank you so much for taking the time to leave us a review! Steve is a very valuable member of our team, and we glad he continues to leave such a great impression on our customers. Thank you for choosing Precision! We appreciate your business and look forward to serving you again in the future!
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Pea Ridge, AR
Trenton Dunn did an awesome job fixing & adjusting our son's 18ft wide garage door. Every step in this process he impressed me that he was well trained & knew what he was doing. Trenton was very courteous & professional, and answered all my questions clearly. His service and 'know how' beats what I've experienced with other businesses that repair garage doors for us. I'll be glad to call upon his services again.
- Patrick
Thank you for sharing your positive experience with us, Mr. Moncrief! Our goal is 100% customer satisfaction, and it sounds like Trenton achieved that goal with you. We appreciate your business! Best regards, The Precision Family
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Bella Vista, AR
Trenton performed our door repair. Very knowledgeable and nice young man.
- Patrick
Thank you for the great review, Mr. Mitchell! We are pleased you had a good experience, and are looking forward to working with you in the future! Thank you for choosing Precision!
Bella Vista, AR
Trenton was courteous. Gave us severals options on how he could fix the door. Best part is he came on a Sunday. K Ellis
- Patrick
Glad we could help, Karline! We understand how valuable our customer's time is, and do our best to provide convenient appointments based on the customer's needs. Thank you for leaving us a positive review! If you have any other garage door needs in the future, just give us a call!
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Bella Vista, AR
This was our second time using you service. We find all of your employee's very courteous, thoughtful and understanding of our needs. Keeping us informed of arrival time, checking the system to find the problems and giving us the best possible price before starting to work. Giving us options as to what needed done and what could be done to get by. We will always use your service and recommend you to all who ask us.
- Patrick
Thank you so much for your kind review! We are so happy you have had great experiences with our Precision family! We look forward to serving you in the future! Thank you for choosing Precision!
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Bella Vista, AR
Steve Colley did one terrific job installing my new garage door opener!
- Patrick
We are happy that you enjoyed your experience working with us, Mr. Rayburn! Steve is a great member of our team, and we are so glad he made a great impression on you. Thank you so much for leaving us a positive review. If you need us again, don't hesitate to call!
Bella Vista, AR
Great company, fantastic staff, excellent quality and installation. Highly recommend them!
- Patrick
Thank you for the kind review and recommendation, Mr. Riedesel! We strive to provide the best service, and we are pleased that you had a good experience with us! Thank you so much for choosing Precision, and we look forward to serving you again!
Bella Vista, AR
Professional, prompt, courteous and knowledgeable.
- Patrick
Thank you for the great review, Mr. Poulides. We appreciate your business!
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Senior Technician: Seth Ottino
Bella Vista, AR
These guys came out same day and gave me a bid which did not change at the end! They kept me informed on when the door would arrive and then when it was being installed. The tech Wesley was informative and helpful! And when I couldn’t figure out how to set up my phone remote, he was patient and helped me do that! Very excellent service! Beautiful and quiet door!
- Patrick
Thank you for sharing your positive experience with us, Ms. Pennington! Our goal is 100% customer satisfaction, and it sounds like Sheri achieved that goal with you. We appreciate your business! Best regards, The Precision Family
Bella Vista, AR
Nothing but great things to say about the service. Had an old garage door opener where the belt snapped on Saturday January 8th. Placed a call today Monday January 10th in the morning and Justin came and saw us at 2:30pm. 2 hours later and I had complete new system on both doors. All newly replacement equipment with instructions. Overall, Justin was fantastic and super happy with the results!
- Patrick
We are so happy to hear how pleased you are of our services. We will definitely pass along the kind words to Justin. Thank you for choosing us!
Bella Vista, AR
We chose Precision, because we received wonderful service from you two years ago. Today's experience was also perfect. You answered the phone promptly and in person. Trenton introduced himself before he arrived. He was courteous and thorough. Even though the fee was more than we expected - the charges were perfectly explained, and we actually ended up with a better deal than we deserved, and now we have a lifetime warranty. We would recommend Precision for anyone needing a Garage door, or needing service on one.
- Patrick
Thank you for the positive review, and the recommendation! We are happy to have you as a continued customer. If there's anything needed in the future, let us know! Thank you for choosing Precision!
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Bella Vista, AR
We backed out of our garage on Saturday and the door was not all the way up. Needless to say it was bent and would not go up or down. Precision Door sent out Anthony Birge and he stayed that evening until he got the door straightened enough that we were able to get it closed. He came back on Monday, worked taking the panel off, straightened it enough that he could get it working again. This technician is the greatest. Very professional, very meticulous and very friendly. We highly recommend Precision Door Services and ask for Anthony. Would give him 6 stars if we could. Thank you Precision and thank you Anthony.
- Patrick
Thank you for sharing your positive experience and your recommendation, Mr.Gunther! We value our customers, and always strive to give high quality service. We are thrilled to hear we hit the mark with you! Thank you so much for giving us the opportunity to help. If you need anything in the future, just give us a call!
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Bella Vista, AR
We called for service Tuesday morning and the repair man was here by 3p. He explained what the problem was with our garage door and took the time to make sure we understood the repairs and the costs. Very friendly, personable. Would recommend your business to anyone who needs help with a garage door.
- Patrick
Thank you so much for the positive review and recommendation, Mr. Fisk! We are so happy that had a good experience, and we look forward to serving you again in the future. Thank you for choosing Precision!
Bella Vista, AR
I chose PDS from a recommendation from a friend. Having just moved here from CO, I had to go by recommendations. I can't say enough about the customer service you provide. From quick response for garage repair, to then purchasing and having a new door installed, everyone I dealt with was knowledgeable, professional, and courteous. Garrett was awesome! Thank you for a job well done.
- Patrick
We are so glad you had a great experience with Precision! We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review and we look forward to any further services you may need. Just let us know!
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Pea Ridge, AR
I saw your AD on tv. Called this AM for repairman. Your great company sent a fantastic repairmen within an hr. I have never had a service man at my home that worked so hard to fix my garage door ever. So very nice and couldn’t ask for anything to go any better. When he finished repairing my door, it is working fantastic. Please let him know how much I appreciate his hard work . Thank you for your prompt service . I do not have his name but you do snd please let him know have grateful I am for his hard work and promptness !!! Janis Corrales
- Patrick
Thank you very much for the kind words, Ms. Corrales! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We will definitely pass on the message! We look forward to working with you in the future! Thank you for your business!
Pea Ridge, AR
While I would love to give more stars we were not impressed with the service we received! Justin was super nice and seemed knowledgeable but I felt that he was more interested in selling us new doors vs fixing our current one! We can now shut our door but he did not fix the door for us to use it with the opener and we were charged way more then what we thought it would be. We did ask when we called the service center about how much it would cost and they said around $100. We paid $250 +….We had no cables broken, it was off track and the door was torqued but nothing snapped to be replaced. He did replace one of the rollers (but the old one wasn’t broken either) so still confused why the fix of the door was so expensive and it’s not fixed! He really is a great salesman but with a 20 min (possibly less) fix, $250+ is a little crazy on cost of service! Justin was nice I don’t want that to go unnoticed but the cost of the service call was enough for us to think about looking elsewhere for future service and possible purchase of garage doors
- Ashley Herrington
Ashley , Thank you for taking the time to leave us feedback , as that is the only way that we can continue to grow into providing the best customer service available. We would also like to thank you for allowing us to meet with you in person to discuss your experience and reevaluate your visit. Your time is valuable, and truly appreciated.
I can honestly say that I was blown away with the customer service that we received. I got a phone call on Sunday after I posted this. They asked for a time to come up and take a look at the door. The director of operations and the lead tech came out to take a look at things. They also admitted to making a mistake and charging us for the wrong size door. When they came to our house this Wednesday they went over the problem and the fixes that were available. They arrived at 4:45 pm and did not leave until well after 7:30. They made sure the door was able to work but we knew due to the original damage we would have to spend some money fixing things. They also looked at our bigger door and showed us how horrible our builders contractor did on the install (a little over 2 years ago) and the same issues would need to be fixed. We didn’t want to purchase new garage doors and they didn’t suggest that. The came up with the best way to fix our current door. We will wait another week for the rest of the stuff ordered to come in but I can honestly say my husband and I were both happy with how they handled things the second time around and will be even more happy when we don’t have to worry about our doors anymore! I am so glad I was willing to give them a chance to make things right because they did just that! Thank you Lee bad Steve we appreciate you both!
Bella Vista, AR
Technician was very knowledgeable and the workmanship was outstanding look forward to using their services in the future we feel lucky to have had precision overhead garage door services do our work would highly recommend them to anybody
- Patrick
Thank you for the great review and recommendation! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future!
Bella Vista, AR
Lee came and checked out the issue I was having and took care of it fast and easy. I will request him if I need further help on any repairs.
- Patrick
Thank you for the kind review, Toni! We are glad to hear you were happy with the service and your technicians. Let us know if you have any other needs! We appreciate your business!
Bella Vista, AR
From the time I stepped foot in the front door, I was treated like a superstar. This company IS customer service! I will never go or recommend another garage door company other than this one. Thank you so much.
- Patrick
Thank you for leaving an awesome review and recommendation! We strive to give the best customer service and we are glad you noticed the difference! We are so happy you had a great experience with us. Thank you for choosing Precision! We look forward to working with you again!
Pea Ridge, AR
Justin was personable, knowledgeable, punctual and overall a great technician. Fixed springs and provided future feedback.
- Patrick
We are happy to hear Justin solved the problem for you. Thank you for taking the time to write a positive review! We appreciate your business and look forward to working with you again!
Pea Ridge, AR
I got service on the very same day I called! Steve came and easily fixed the problem and then went above and beyond to quiet the squeaks and educate us on to how to keep the door operating well. Thanks to all!
- Patrick
Thank you for sharing your positive experience with us, Mr. & Mrs. Heitzman! Our goal is 100% customer satisfaction, and it sounds like Steve achieved that goal with you. We appreciate your business! Best regards, The Precision Family
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Dustin was exceptionally courteous and engaging.
- Patrick