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Precision Garage Door of NWA & River Valleyhas received 1329 reviews, averaging 4.88 Stars:
Siloam Springs, AR
Thank you very much for sharing your positive experience and your recommendation, Mr. Mulder. It is wonderful to have people like Justin on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!!
Service Provided:
Product:
Technician: Justin Peterson
Fort Smith, AR
George did a great job, was professional, and kept me informed about the length of time to finish the job. I really appreciated the call to let me know when he would arrive. Another excellent experience with Precision Overhead Garage Doors.
- Patrick
We are glad you were happy with your experience, Ms. Sayers! Thank you for choosing Precision! We appreciate your business!
Product:
Alma, AR
Trenton Dunn was extremely helpful. Very courteous & worked to help me get the garage door I needed. No high pressure. He went above & beyond to fix my problem & get me what I needed!
- Patrick
Thank you so much for taking the time to leave a review! We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for choosing Precision, and we look forward to any further services you may need!
Product:
Bella Vista, AR
Alex came out the same day and fixed the issue in a very short amount of time.
- Patrick
Thank you for the great review, Mr. Long. We appreciate your business!
Lowell, AR
My garage door was beginning to show major signs of wear. Then one evening the spring on the door broke. I had been seeing the green vans around the area, so, I gave Precision Door a call. The prices were in line with most of the garage repair services. Some were higher, some were lower. The salesman that came out to look at replacing the door was very knowledgeable and gave me good quotes on the price of the door. I went with insulated door because my water heater and HVAC were in the garage. He told me that they would replace the single spring with a double spring to help with the even opening of the door. He also told me it would be best to replace the opener. To be honest, the opener was not expensive, and I would have a guarantee with the whole system. Two weeks later, George (the installer) showed up on time and fixed everything immaculately. He also showed my how to set up the wifi app on my opener and even how to program any device that I would get to open the door. I now can open and close my garage door from anywhere I have cell service. I highly recommend using Precision Overhead Garage Door Service and checking out the warranty on their service.
- Patrick
Thank you so much for sharing your positive experience and recommendation, Mr. Robinson! We pride ourselves on the quality of products and level of service we provide and are pleased to know you had a great experience. We appreciate your business, and if you need us, just let us know! Thank you for choosing Precision!
Product:
Greenwood, AR
available 24/7 outstanding customer service and repair.
- Patrick
Thank you, Mr. Odell, for the positive review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We understand how valuable our customer's time is, and do our best to provide convenient appointments based on the customer's needs. Thank you for choosing Precision!
Product:
Cave Springs, AR
Thanks to Trenton for fixing our garage. Did a great and fast job.
- Patrick
We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review and look forward to any further services you may need. Just let us know!
Rogers, AR
Efficient and professional.
- Staci Mills
Thank you Staci for taking the time to leave your review. We appreciate your support! Sincerely, Your Door team at PDS of NWA
Product:
Rogers, AR
I received same day, courteous professional service . I was given several options of which unit to purchase that would fix the problem by technician Dunn.
- Marsha Nolan
Thank you Marsha for the great review. We are proud to know you were happy with your service! We appreciate your business! Sincerely, PDS of NWA
Product:
Garfield, AR
Excellent response time and service! Trenton Dunn was a pleasure to work with, displayed professionalism, very friendly and knowledgeable. He left the door operating better than it was prior to the breakdown: the cable was broken and the door had partly jumped the track. He took the time to explain operational features of both the doors and the opener, gave me maintenance tips and programmed my remote controls. Well done Trenton!
- Mavis Wilks
Thank you for your great review Mr. Wilks! We are happy to hear that Trenton was able to get your garage door up and working properly! We appreciate your business, The Precision Family.
Siloam Springs, AR
High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!
- Mike
Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer. We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach. Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help. Sincerely, PDS of NWA
Lowell, AR
I was very impressed with Trenton Dunn. Very friendly, knowledgeable . I believe him to be an asset to your company. I will use your company again. Excellent service.
- Patrick
Thank you for that positive review, Ms. Walker! We take pride in having a great team, and we're glad Trenton met your expectations! Thank you for choosing Precision!
Product:
Fayetteville, AR
My appointment was made for the same day. The service technicians (one was a trainee) were great. The reason for a 4 is the price and the lack of a 3.5. I had two garage door openers installed (due to two existing ones having stripped belt drives) and I was unpleasantly surprised at the price quoted. I made a decision on the spot to go ahead and replace, but in hindsight I would not have had the units replaced, if I had slept on it overnight. I would encourage people to get more that one quote.
- Jack Blakley
Service Provided:
Product:
Technician: Justin Peterson
Springdale, AR
Steve and his apprentice did a quick and great job!! Upfront with pricing and what all was included and gave me other options for my consideration. This is the second time I've had Precision to work on my two garage doors and each time it was a great experience. I would suggest them to anyone who would ask.
- Greg Ferus
Thank you for your wonderful review Mr. Ferus! We take pride in providing the best possible service to our customers and we are happy to hear that Steve and Trenton were able to do that for you! It's great to have you on our team. We appreciate your business, The Precision Family.
Product:
Bentonville, AR
Justin was very nice & knowledgeable. He & his assistant worked well & quickly together. The artwork on the work van caught my attention. We had the motor, springs, cables, rollers & bearings replaced.
- Darren Morton
Thank you for your wonderful review Mr. Morton! We take pride in providing the best possible service to our customers and are glad to hear that Justin and Trenton did that for you! We appreciate your business, The Precision Family.
Service Provided:
Product:
Technician: Justin Peterson
Van Buren, AR
Very professional and personable. Always great to meet a cheese head.????
- Tim Christianson
Thank you for your great review Tim, Aaron says "Go Pack Go!" We appreciate your business, The Precision Family.
Product:
Springdale, AR
Steve and Alex did a great job. Friendly and fast service, was fixed the same day.
- Josh Davis
Thank you for your review Mr. Davis. We take pride in 100% customer satisfaction and glad to hear Steve and Alex were able to do that for you. We appreciate your business, The Precision Family.
Product:
Greenwood, AR
On time ,very professional ,so far I seem to be loving the finished product and it looks real nice.
- Renee Johnson
Thank you for your review Renee! We are happy we were able to get your garage door working properly. We appreciate your business, The Precision Family.
Product:
Fayetteville, AR
Travis was a very nice guy, displayed professionalism, and very cordial. He was efficient and he did his job very well. Could not have been more pleased! Thank you Travis!
- Oscar Oregon
Thank you for your review Mr. Oregon. We take pride in 100% customer satisfaction and we are glad to hear we did that for you. We appreciate your business, The Precision Family.
Product:
Rogers, AR
I was having multiple issues with my garage door opener, broken remotes and a garage door that was falling apart. Worn out, my opener was noisy and my door was making loud booms both just setting idle and operating - original equipment since purchase of my home in 1994. I had seen Precision Door trucks in the area when driving around town and my sister used them for her new garage door install and she was very happy with their service. While on vacation for a week, and wanted to get the problem resolved, I went on their website at 11:00 PM at night and used the CHAT NOW feature to learn more. They took care of setting up an appointment for me! The next day, their senior technician Steve Colley came out promptly and measured for a new insulated replacement door to be ordered and in the meantime replaced my old opener with a new LiftMaster Elite. He got my existing broken garage door running on the new opener until the new door would later arrive. I was impressed by all the new features of the LiftMaster Elite. A nice operating manual comes with it and I really like the inside garage control panel and emergency power feature to open your door when the power is out! Steve took the time to explain all the operational features and programmed my two remote controls for me. He was very friendly and a hard working man that got the job done right. He left telling me I could call him if I had any questions. This is excellent customer service!
- Mike S.
Thank you for your great review Mike! We take pride in providing the best possible service to our customers, and we are happy to hear Steve did just that! We appreciate your business! Best regards, The Precision Family.
Product:
Bentonville, AR
Excellent response time and service. Travis was a pleasure to work with.
- Edward Lapham
Thank you for your review Mr. Lapham, we take pride in 100% customer service satisfaction and we are glad we did that for you! We appreciate your business, The Precision Family.
Springdale, AR
I needed to find out why my door was making so much noise, I saw the TV add and called to set up an appointment. Aaron was able to come the same afternoon and gave me his suggestions and quotes. I decided to go with replacing my 20 year old garage door with a new one. It will be installed in 3 to 4 weeks.
- Emily Dippie
Thank you for your review Emily! We are glad that you saw us on TV and gave us a call! We cant wait to see your new doors, The Precision Family.
Product:
Alma, AR
We bought our complete door and motor in December of 2019 the install was smooth! Love our new door, we had some noise increase in October 2020, they came out and reajusted our door, it is quiet again, I would buy again from precision door! Also they respond very fast on the on line chat, I set up my adjustment appointment through it, perfect!
- Tammy Strong
Thank you for your review Tammy! We are glad to hear that we were able to get your garage door working properly. We take pride in 100% customer satisfaction and we are glad we did just that. We appreciate your business, The Precision Family.
Cave Springs, AR
Travis was very professional and explained everything. I was not thrilled to have to pay for repairs to a garage door on a recent home purchase, but Travis gave detail on all the repair options available. I would use Precision again, and ask for Travis if available.
- Todd Brackins
Thank you for your review Mr. Brackins. We are glad to hear we were able to get your garage door working properly. We appreciate your business, The Precision Family.
Product:
Fayetteville, AR
Outstanding service. Precision was chosen based on a friend's referral. This was on a Saturday and there was no elevated service charge for it being a weekend. That's a big plus. Less than 30 minutes after I called, Ryan showed up and was at work. He was efficient and indeed precise in his work. Replaced springs, rollers, and cables. Absolutely a 5-star service.
- Richard Craig
Thank you for your awesome review Richard! We pride ourselves in 100% customer satisfaction and we are happy to hear we did just that! We appreciate your business, The Precision Family.
Product:
Fayetteville, AR
I am very pleased with the knowledge and courtesy of your technician, Steve. He was extremely helpful. So far i like the quility and customer sevice of your company. I will recommend you to every one that needs your service. But the job hasn't started yet. I am very pressed for time. I already bought my plain ticket weeks ago. I leave for California on October 20th. It would be absolutely wonderful if the job is done by October 19th. That way a big weight is going to be left off my shoulders. By the way my last name is ALLEN.
- Marina Allen
Thank you for your review Mrs. Allen! We have changed your name in our system, our apologies for the mistake! We take pride in 100% customer satisfaction and we are glad that Steve did that for you. We can't wait to see your new door! We appreciate your business, The Precision Family.
Product:
Springdale, AR
Super nice technician! Took time to explain and cleaned up!
- Jamy Livingston
Thank you for your review Jamy! We take pride in making sure our customers are 100% satisfied and we are glad to hear George was able to do that for you. Best regards, The Precision Family.
Product:
Bella Vista, AR
Travis was our technician and he was awesome! Polite professional, knowledgeable and a quick service call!
- Sara O'Neal
Thank you for your review Sara! We take pride in 100% customer satisfaction and we are glad to hear that Travis was able to help you with your garage door needs! We appreciate your business, The Precision Family.
Product:
Rogers, AR
Great job performed by Steve Colley, who was friendly and very efficiently did a quality job for everything needed. We are very pleased with the service and thankful for doing so the same day we called Precision about the broken spring. We will remember who to call next time and highly recommend your service!
- Dan Morris
Thank you for your awesome review Mr. Morris! We take pride in 100% customer satisfaction and we are happy to hear that Steve did just that! Best regards, The Precision Family.
Product:
Centerton, AR
Justin came out to fix a problem with the garage door not going down. He was very professional and capable.Will use this company again. Very satisfied.
- Sandra Westmoreland
Thank you for the review Sandra! We are happy to hear Justin was able to get your garage door working properly. We appreciate your business! Best regards, The Precision Family.
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Had a spring break on our garage. Called Precision and they had a tech scheduled to check it out next day, on the weekend as well! Justin Peterson arrived on time and was very professional. Explained everything very thoroughly and pointed out how the spring likely had been an issue for a while and was causing problems with other parts of the system (metal shavings in the chain and drive.) Our system is 25+ years old so I knew it was a matter of time, but the knowledge Justin shared helped me understand now may be the right time to update. Justin answered all of our questions and explained the operation and process for our new install that we chose to go with. He was even able to repair the faulty spring and get our current door operable for the time being while we wait on our new door to come in (quoted 5-6 weeks due to all the shipping delays that are the new norm.) Nice surprise, got the call today that our order will be in early (only 3 weeks waiting.) Looking forward to the install. Based on our experience so far I'm sure everything will be smooth.
- Patrick