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Travis Hernandez
Tech ID#: 9
Reviews: 34
Average: 4.91 stars
Background: 9/27/2018

Travis Hernandez

Technician
Travis Hernandez has received 34 reviews, averaging:

Travis Hernandez's Bio:

Travis is a positive person who will inevitably have a smile on his face when he walks in the room. Customers and Teammates alike, always enjoy his company. As a valuable asset to the team, Travis comes to us with over 3 years of garage door experience working for the “other guys”, before finally making his home here at Precision. When Travis is not working hard to help our customers, Travis enjoys playing with his “fat, adorable” cat named Loki, who will excitedly greet him when he comes home. According to Travis - He'll “meow” your ear off while you pet him. Travis also loves riding his motorcycle and is a proud owner of a 2016 Indian scout, that gets cherished and babied just like Loki. He enjoys going on rides throughout beautiful NWA any chance he gets, especially with his best friends and fellow motorcycle enthusiasts. Travis is a truly “Customer Focused” person, that loves to meet new people. He genuinely enjoys helping others and getting them back to the things that matter most.
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called for service as my garage door spring was broken and pulling away from the wall. Our technician, Travis, showed up within an hour. He was extremely pleasant and professional. He performed a total inspection of our door and the entire system and developed three options for us to review and choose from. We couldn't have been happier with the experience. Can't wait to have our new door and system installed.
Tom Wolfe
Service Provided:
Garage Door Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

The installer, a friendly and knowledgeable young man named Travis, pointed out problem areas with our non-functioning door and recommended economical options. He fixed our problem (something I couldn't do) and we're totally happy!
Duke Pennell
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service and timeline installation! We could not be happier with the work that Precision did to fix our garage door and install a new opener.
James Ingling
Service Provided:
Garage Door Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I called in and within 2 hours I had a technician (Travis) arrive. Travis was very professional, quick, knowledgeable, polite, and explained the maintenance procedure in depth. I highly recommend Precision! Thank you again!
Jesse Dutton
Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis arrived promptly, was professional, and clearly & carefully explained the issues, options and cost to me. He was lovely to work with and even lent me a screwdriver so that I could fix something in my house. Above what was necessary! I would highly recommend Precision and use them again. Thanks!!
SABowen
Service Provided:
Garage Door Opener Repair
Product:
Cables
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

On the phone, we were told there was a $49.95 fee for the technician to come to my house on a Sunday. Then she told me that worst case scenario the springs would be $158. We needed 1 spring. However, if we had replaced BOTH springs, that total would have been $158 +$158+$49.95. My math shows that as $365.95. The technician quoted us a minimum of $510. We still have a broken door and we are out $49.95 for nothing. I understand the weekend service call but I don’t quite understand the difference in price. He told us he could “patch” our garage until a new door came in but wouldn’t even do that when we declined to over pay for almost $1000 for a new door. Also, prior to the tech visit, we priced other places for a brand new garage door and received a quote of $1400 INSTALLED and his lowest price quoted to us was approx $2400. Thanks for the weekend service call but we will go another route.
Alicia Reese
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician was very friendly & knowledgeable. He finished the job in a timely manner. I highly recommend Precision Door NWA. You won’t regret it.
Corliss Johnson
Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Precision Doors scheduled an appointment for the next day. Travis was prompt, friendly, and cleaned up thoroughly.
Terri Ellett
Service Provided:
Garage Door Opener Install
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Awesome service ! Quick response w/ short notice; prompt; friendly; knowledgeable; professional; skilled; efficient; clean. Impressive !
Randy Bowling
Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was professional and courteous and repaired broken spring so quickly! Couldn’t ask for better service!
Debbie McBryde
A Response from: Patrick Behrens

Thank you for the great review, Ms. McBryde! We are happy to hear Travis provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I give Travis 5 stars, or higher if possible. He was very professional, courteous, thorough and friendly. The reason I gave 4 stars is the cost of your products and service. I called 2 other companies and got estimates before Travis came out. The price that you charge for your springs in more than double the competitors. That means that I paid $ 300 more on this repair than I anticipated after getting quotes. Other than that I believe that you run a first class organization, Travis is an asset to your company, and you train your employees well.
William Geren
A Response from: Patrick Behrens

Thank you, Mr. Geren, for the great review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference with Travis. Although our prices are higher than our competitor's, we guarantee to use only the best products and provide the best service, resulting in higher costs. Thank you for trusting us to handle your garage door repair. We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis is the best!
Traci Owens
A Response from: Patrick Behrens

Thank you for the kind words, Ms. Owens! We work hard to meet expectations like yours, and we’re happy to hear Travis hit the mark for you! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was so kind, friendly, and thorough. He got us set up with a new garage door system a few months back. Our house was recently struck by lightning and Travis came to save the day again! I have been so pleased with the product and customer service. I would recommend Precision to everyone!
Jenny Gentz
A Response from: Patrick Behrens

Thank you for sharing your positive experience with us, Ms. Gentz! Our goal is 100% customer satisfaction, and it sounds like Travis achieved that goal with you. We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Repair
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis Hernandez was outstanding! Showed up on time, diagnosed the problem with a full explanation, and made the appropriate repairs without the need for a return visit. Very fast and very professional. I highly recommend Precision Door and can’t say enough about Travis.
John Hutson
A Response from: Patrick Behrens

Thank you very much for the wonderful review, Mr. Hutson! We take pride in providing the best possible service to our customers, and we are happy to hear Travis did just that! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Repair
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Friendly & Knowledgeable Service
Andrew A.
A Response from: Patrick Behrens

Thank you for the great review, Andrew! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Amazing! He was super understanding with me when I was trying to decide what to do. He explained all my options-I asked for about 8 different options. He wasn’t pushy and was honest about what I needed to do vs what I could do. He explained everything so simply and made me feel sure that I will be getting the best and that it would be so much safer than I have now. He spent almost two hours here patiently helping me determine what I needed to do. Thank You!!!! Travis is the best!
Jennifer
A Response from: Patrick Behrens

Thank you for the kind words, Jennifer! We work hard to meet expectations like yours, and we’re happy to hear Travis hit the mark for you! We appreciate your business! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair
Product:
Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Two of the nicest, friendliest young men came to do our repair and they were early which was super.
Dee Pranke
A Response from: Patrick Behrens

Thank you for the great review, Dee! We are happy to hear the technicians provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Repair
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent communication, product, and service
Debbie Linville
A Response from: Patrick Behrens

Thank you very much for the wonderful review, Ms. Linville! We take pride in providing the best possible service to our customers, and we are happy to hear Travis did just that! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Install
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I was so pleased that on a Saturday, 4th of July weekend I could get service. Travis was pleasant, professional and knowledgeable. He did a 25 point inspection and replaced rollers and cables and suggested future issue we might want to address. He was a great spokesman for your company and I applaud you for having him represent your company. I will definitely recommend you to my friends.
Lynn Rausch
A Response from: Patrick Behrens

Thank you, Lynn, for the awesome review. We appreciate your business and are always just a phone call away! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I chose Precision because your advertising made you very visible and I felt you would be reliable. Your technician was very good and I'm happy with the new opener. Honestly I called to have my opener repaired because I had already bought new parts,your technician was less than enthusiastic about doing that. I can understand that
John Goodell
A Response from: Patrick Behrens

Thank you for the great review, Mr. Goodell! We are happy to hear the technician provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Repair
Product:
Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis did a great job. Very professional, timely and was in and out in a flash.
Sam Johnson
A Response from: Patrick Behrens

We love to hear it, Mr. Johnson, and are glad to know you were happy with your service. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis did a outstanding job. He was on time very efficient and communicated well.
Scott Smith
A Response from: Patrick Behrens

Thank you, Scott, for the stellar review! We are pleased to know you were happy with your service. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Great service
Neil Smith
A Response from: Patrick Behrens

Thank you for the great review, Mr. Smith! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

I needed a quote on a door. The young man did a great job explaining your product. I went with a comparable door from another supplier based on price. When I told your sales associate that I had gone with another company, he said that he would be back to fix the door for broken parts. That was totally unnecessary. Your sales force needs to be coached on how to respond to rejection. Because of his remarks, I won't recommend Precision door.
Renae Dudley
Service Provided:
Install Garage Doors
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Definitely a five star ,Travis the technician very courteous polite young man also very thorough from start to finish installing a new spring ,including cleanup .
Mel Hacker
A Response from: Patrick Behrens

Thank you for the great review, Mel! We are happy to hear Travis provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis Hernandez was very professional
Joe Hartsfield
A Response from: Patrick Behrens

Thank you, Joe, for offering your feedback. We are glad to know Travis exceeded your expectations. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Product:
Springs
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Travis was outstanding very professional, knowledgeable, quick, and easy to communicate with and like. Product and installation was outstanding.
Norman Wilkerson
A Response from: Patrick Behrens

We're so glad to hear it, Mr Wilkerson. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Technician Travis was great. Travis was friendly, informative, and thorough in explaining repairs needed, pricing, and how to best use the products once they were installed.
Art Maddock
A Response from: Patrick Behrens

We love to hear it, Mr Maddock! We appreciate your business! Respectfully, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Rollers
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Excellent reviews. Same day service. Travis was outstanding. Very knowledgeable. Very customer oriented. Explained everything very well.
Tom Wirick
A Response from: Patrick Behrens

That's what we love to hear, Mr Wirick. We're glad to know you were pleased with the service. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Opener Install
Product:
Belt Drive Garage Door Opener
? At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:

Gentleman was prompt, knowledgeable, and I am satisfied. Loyd Swope
Loyd Swope
A Response from: Patrick Behrens

Thank you for the great review, Mr. Swope! We appreciate your business! Best regards, The Precision Family

Service Provided:
Garage Door Opener Install
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