Travis Hernandez
has received 60 reviews, averaging:
Travis Hernandez's Bio:
Travis is a positive person who will inevitably have a smile on his face when he walks in the room. Customers and Teammates alike, always enjoy his company. As a valuable asset to the team, Travis comes to us with over 3 years of garage door experience working for the “other guys”, before finally making his home here at Precision. When Travis is not working hard to help our customers, Travis enjoys playing with his “fat, adorable” cat named Loki, who will excitedly greet him when he comes home. According to Travis - He'll “meow” your ear off while you pet him. Travis also loves riding his motorcycle and is a proud owner of a 2016 Indian scout, that gets cherished and babied just like Loki. He enjoys going on rides throughout beautiful NWA any chance he gets, especially with his best friends and fellow motorcycle enthusiasts. Travis is a truly “Customer Focused” person, that loves to meet new people. He genuinely enjoys helping others and getting them back to the things that matter most.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
High prices & High pressure salesman trying to sell products we didn’t need. Another company did the work we wanted for 1/10th the cost!
Mike
A Response from: Patrick Behrens
Thank you Mike for taking the time to leave your review. We need feedback from our customers, both good and bad, to improve our business. We only wish we would have received the review at the time of our service rather than 4 months after we had been to your home, perhaps then we would have been more able to help you become a satisfied customer.
We never like to hear that a customer would feel pressured into any decision, as it is our practice to show you the worn parts before ever recommending replacement. Most garage doors are made up of a system of 2 springs, pulleys, rollers, cables, hinges and assorted nuts and bolts. When a part fails, whether it be due to lack of maintenance, the amount of usage, or other contributing factors, it is common to find additional items associated with this failure. I did look over the photos and safety inspection we had completed while in your garage. Your door unfortunately had numerous failing parts including but not limited to a broken spring, damaged cables along with worn center and end bearings. It is always a homeowners choice as to which option they choose, but for homeowners staying in their homes, the best long term solution is to fix the system as a whole, rather than piecing it back together over time, as old parts can drag down the life of new parts. Although everyone's budget and situation is different, our customers over the years have spoken and seem to appreciate our transparent, honest and educational approach.
Ultimately, we are pleased to know that you did get these items repaired, as they were potentially dangerous and of serious concern. We would also hope you would consider us in the future should there be the opportunity. Just let us know how we can help.
Sincerely,
PDS of NWA
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was a very nice guy, displayed professionalism, and very cordial. He was efficient and he did his job very well. Could not have been more pleased! Thank you Travis!
Oscar Oregon
A Response from: Patrick Behrens
Thank you for your review Mr. Oregon. We take pride in 100% customer satisfaction and we are glad to hear we did that for you. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Excellent response time and service. Travis was a pleasure to work with.
Edward Lapham
A Response from: Patrick Behrens
Thank you for your review Mr. Lapham, we take pride in 100% customer service satisfaction and we are glad we did that for you! We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was very professional and explained everything. I was not thrilled to have to pay for repairs to a garage door on a recent home purchase, but Travis gave detail on all the repair options available. I would use Precision again, and ask for Travis if available.
Todd Brackins
A Response from: Patrick Behrens
Thank you for your review Mr. Brackins. We are glad to hear we were able to get your garage door working properly. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was our technician and he was awesome! Polite professional, knowledgeable and a quick service call!
Sara O'Neal
A Response from: Patrick Behrens
Thank you for your review Sara! We take pride in 100% customer satisfaction and we are glad to hear that Travis was able to help you with your garage door needs! We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
VERY FAST FREINDLY DEFENITLY RECOMEND THIS COMPANY
Christopher Jones
A Response from: Patrick Behrens
Thank you for your review Mr. Jones, we are happy we were able to come out and fix your garage door in a timely manner. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis Hernandez came by and provided an estimate to repair/replace a garage door. Travis was pleasant, forthright and professional. He knew his craft, was focused and thorough. Definitely a keeper!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We called Precision because of an add in a coupon book we received in the mail. Very timely, courteous, and knowledgeable. Price for the repair was given before work was done and it was reasonable. We are very pleased.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Precision Door should be proud to be represented by a person such as Travis Hernandez. He professionally installed our new opener as well as reprogrammed several remotes for another building. He evaluated 2 doors and provided recommendations. He was pleasant, knowledgeable, always on time, answered all my questions, and performed his job just as he said he would. Travis truly understands customer service, a seemingly rare quality these days. He is the guy you want to do your garage doors. 5 stars is not enough. Thank you Travis.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Outstanding customer service that exceeded my expectations. Travis listened to my concerns, performed a 25 point inspection and walked me through the findings. I went with a brand new opener. Travis completed the work and walked me through my new equipment. I can’t recommend Precision enough.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was great! Arrived at beginning of quoted time window. Gave clear explanations of repairs needed and options available. Repairs done efficiently.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We love our new garage doors. They are quiet, insulated and look great. The showroom let us see the different doors in action. Installation was on time and done right. The lifetime warranty sealed the deal.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We appreciate the courteous and professional servicemen. They had our garage door opener installed in a very timely manner and took time to explain the operation of the opener. Our experience with Precision Door Service was excellent!!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
outstanding!!!!!! he was polite knowledgable and very helpful. he analyzed the situation and suggested the best solution for our garage door. My husband googled your company and we would recommend your company because of Travis .
Fabulous employee! please see bill to see what we purchased.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was the tech and he was great on the job & knowledgeable. Service was quick and prompt. Attitude was great And he wore a mask! Over all great experience. Thanks,
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I was very satisfied with the technician knowledge and speed that he finished his work in a timely manner. Also wearing a mask, he was polite and helpful.
Also I received a senior discount.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis was very quick but still made sure he answered all of my questions and provided me with all of the information I needed! He was very kind and made my experience much more enjoyable than I had thought it would be. Thanks Travis!!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis showed up on time and did an inspection of my garage door. He took the time to cover all the points and gave me three options for service. He was very professional and did an outstanding job. We will always go to Precision for our garage door issues.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
A friend recommend Precision to me. We called this morning when the spring broke on our garage door. We were told when the technician would arrive and received a text with his picture. We found the whole experience of repairing our garage door to be professional, thorough and excellent. We are very pleased with Precision and will not hesitate to recommend them in the future.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Our garage door that I had purchased from a big-box store was professionally installed a little more than a year ago. After several repairs, I was at the end of my rope. It was very frustrating when the opener wouldn't work properly, the buttons took several times to respond, the remotes needed batteries replaced far too often. I called Precision, and Travis was here within 4 hours to replace it. An hour later, Travis completed all of the work, programmed all of the remotes and the car, and gained a very happy customer. The moment the other opener has problems, it's getting replaced the same way.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Travis did a thorough inspection and showed me the items that he recommended replacing.
Very respectful young man and I wouldn’t hesitate using this company in the future.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I called for service as my garage door spring was broken and pulling away from the wall. Our technician, Travis, showed up within an hour. He was extremely pleasant and professional. He performed a total inspection of our door and the entire system and developed three options for us to review and choose from. We couldn't have been happier with the experience. Can't wait to have our new door and system installed.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The installer, a friendly and knowledgeable young man named Travis, pointed out problem areas with our non-functioning door and recommended economical options. He fixed our problem (something I couldn't do) and we're totally happy!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I called in and within 2 hours I had a technician (Travis) arrive. Travis was very professional, quick, knowledgeable, polite, and explained the maintenance procedure in depth. I highly recommend Precision! Thank you again!
