Steve Colley has been a Senior Technician with Precision Door Service for 3 years. He is certified through the IDEA, or Institute of Door Education and Accreditation as a residential installer and Technician. Originally from Indiana, He attended Purdue University while majoring in Electrical Engineering. He is extremely goal oriented and always looks forward to learning new things. When not at work, he and his daughter enjoy swimming, reading together, fishing and looking for new adventures. As a Technician, he prides him self on doing the job right the first time and making that everlasting first impression.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Star rating isn't high enough!! 10 Stars!!
Bottom line, the VERY BEST customer service I have ever received from any business, EVER!! Steve was very courteous, extremely professional, explained everything in detail, and most of all, fixed our problem better than when they were new!! I cannot say enough about Steve and Precision Door. They are the BEST in the business!!! HIGHLY RECOMEND!!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We called for service Tuesday morning and the repair man was here by 3p. He explained what the problem was with our garage door and took the time to make sure we understood the repairs and the costs. Very friendly, personable. Would recommend your business to anyone who needs help with a garage door.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve was amazing and knowledgeable. Got us back up and working quickly and provided a couple options on costs, so we could make an informed decision. Definitely recommend Steve and will ask for him in the future!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Technician was very knowledgeable and the workmanship was outstanding look forward to using their services in the future we feel lucky to have had precision overhead garage door services do our work would highly recommend them to anybody
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I got service on the very same day I called! Steve came and easily fixed the problem and then went above and beyond to quiet the squeaks and educate us on to how to keep the door operating well. Thanks to all!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve did a fantastic job of taking care of my garage door. He thoroughly examined the entire system, gave me several options, and even made professional recommendations for service and maintenance. The repair was fast and was exactly what I needed. Thank you Steve!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
We are very, very pleased with the quality of service provided by our technician, Steve. We appreciate the professionalism and quality of every interaction we had with the company.
Jim D.
A Response from: Patrick Behrens
Thank you for your great review Jim! We take pride in providing the best possible service and are glad to hear Steve did that for you. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve was fantastic. He is courteous, fun, but most of all, knows his business. He fixed my door in quick fashion and did a five star job. I highly recommend Precision Garage Door for any needed repairs or the installation of a new door or opener. Thanks, Steve for a great job.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Had repair service on door installed by Precision in late 2018, much under warranty. Also had service/repair done on an out building's 10 year old door/opener not installed by Precision. Had to replace springs, etc. and install a new opener, with both the originals mis-sized and we were in danger of a total collapse. Steve Colley our technician, recognized this and kept us from a disaster. Steve is a true professional. He really explained everything to us down to all the details and gave us a price before we started and then made the repairs to both our doors, just as he said he would. I would highly recommend Steve and Precision for any and all garage door installations and repairs. We feel better now! Thank you all very much!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve was very professional and knowledgeable. We had major issues with our whole system and within an hour Steve had our door fixed and almost the entire spring/ track system replaced. The quality of the materials is unmatched, as well as the service that was provided. 10/10
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
This is my second time with precision doors, the first time I hade one door replaced. this time I had the other door and everything else replaced(rails, motors, springs, etc.) The installer(George...forgot his last name), went above and beyond what was expected by me. He made sure everything was perfectly leveled, centered, etc. He rewired all the old wires, sensors/eyes, and made everything look professional. I had a few boards that the motors mounted too that were splitting, I went to Lowes and bought new ones of which he replaced.
I also had both doors insulated, of which I was highly skeptical of the difference that would make since the back door had a one inch space under it to allow carbon monoxide to escape, and the central heat and air doesn't extend to my garage. However since the instillation my garage maintains almost the exact temperature as inside my house, I am amazed by that.
The only complaint I have seen in the reviews is the cost of their services. As with all things, you get what you pay for...and I am totally silicified with what I got, for what I payed. When it comes to buying expensive things like computers, welders, and even shoes...you can save a lot of money by buying them from Walmart...but I promise you, they wont last as long. I will definitely recommend others to Procession Doors and no offence to the rest of your guys, but ask for George :)
Thanks again.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Same day service and very knowledgeable repairman. He (Steve Colley) did upsell me but in a very professional way. Did a great job in providing superior customer service.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
$300 to replace 2 cables? Plus tried to upsale me to a $1000 bill? Nope never again.
Richard Clark
A Response from: Patrick Behrens
The hardest part of giving the type of great service that Precision Door is proud of is communication, We appreciate the communication from you regarding your outlook on the service we provided to your daughter Beth, who lives at the residence you wrote this review about. She was there when we provided our service and has written us a 5-star review on Google.
As a parent I understand being over protective of our children, even when they are adults.
Our technicians pull every damaged or worn out part on a door and then let the customer decide if that part should be replaced or not. We presented those parts to your daughter , who then made the decision to replace her worn and damaged parts with our superior quality parts , such as stainless steel cables. We may give the option of replacing all of the parts on a door , but leave that decision up to our client.
Unfortunately you were not present when we at the home , and it is difficult to assess the condition of parts over the phone.
We received a 5-star and a 1 -star review on the same job. Of course we would like both reviews to be 5 stars, but we will be happy with knowing the 5 star reveiw was left by the person who actually was present and was able to walk through the worn and broken parts on the door and then make the best decision for her.
We wish you and all of your family the best , and hope that your future garage door repair experiences are good ones.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
The service was great! We had two new garage door openers installed along with new springs, rollers and pulleys for the doors!
Steve did a great job of explaining everything and completing the installation!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve was terrific! We are excited about not having to worry about the door operation, for a long time, with all new parts installed. Kudos to Steve for his knowledge and expertise; he’s a very pleasant gentleman and most efficient. Thank you for sending Steve to take care of us!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I was very impressed by Precision and the services of Steve Colley, the technician who worked on our door. He was very knowledgeable, communicative and a pleasure to work with.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I definitely wanted to give a great review to our technician that came out today. He was timely and caring. He wore his mask every time he interacted with my son and I. He even asked if he could remove his mask when working in the garage by himself! To which I said of course. I appreciated how informative and willing to set up a plan for our service. I had seen some great reviews for Precision Door Service so I knew this was the business to call. Your technician confirmed that great service today. Thanks for hiring great people!
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
So far, so good. I called a couple of days ago and got an appointment for this morning between 8-10. Steve Cooley called to let me know when he would arrive and arrived early. After doing his inspection of the non-working garage door, he explained to me what was needed and then repeated this all for my elder father whose door it is. Steve was articulate, friendly and gave a clear explanation and then listed to my father's questions and answered them until Dad was ready to move forward. Steve was very patient with both Dad and, me as he gave us the options. We ended up ordering a replacement for the decades old worn out door. I expect that once it arrives, the installation will be performed well if today is any indication.
Steve is a tremendous asset to your company - a real shining star.
Thank you.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve and his apprentice did a quick and great job!! Upfront with pricing and what all was included and gave me other options for my consideration. This is the second time I've had Precision to work on my two garage doors and each time it was a great experience. I would suggest them to anyone who would ask.
Greg Ferus
A Response from: Patrick Behrens
Thank you for your wonderful review Mr. Ferus! We take pride in providing the best possible service to our customers and we are happy to hear that Steve and Trenton were able to do that for you! It's great to have you on our team. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
Steve and Alex did a great job. Friendly and fast service, was fixed the same day.
Josh Davis
A Response from: Patrick Behrens
Thank you for your review Mr. Davis. We take pride in 100% customer satisfaction and glad to hear Steve and Alex were able to do that for you. We appreciate your business, The Precision Family.
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At the completion of every job all Precision customers that provide contact information are sent a request to review our business.
Review:
I was having multiple issues with my garage door opener, broken remotes and a garage door that was falling apart. Worn out, my opener was noisy and my door was making loud booms both just setting idle and operating - original equipment since purchase of my home in 1994. I had seen Precision Door trucks in the area when driving around town and my sister used them for her new garage door install and she was very happy with their service. While on vacation for a week, and wanted to get the problem resolved, I went on their website at 11:00 PM at night and used the CHAT NOW feature to learn more. They took care of setting up an appointment for me! The next day, their senior technician Steve Colley came out promptly and measured for a new insulated replacement door to be ordered and in the meantime replaced my old opener with a new LiftMaster Elite. He got my existing broken garage door running on the new opener until the new door would later arrive. I was impressed by all the new features of the LiftMaster Elite. A nice operating manual comes with it and I really like the inside garage control panel and emergency power feature to open your door when the power is out! Steve took the time to explain all the operational features and programmed my two remote controls for me. He was very friendly and a hard working man that got the job done right. He left telling me I could call him if I had any questions. This is excellent customer service!
Mike S.
A Response from: Patrick Behrens
Thank you for your great review Mike! We take pride in providing the best possible service to our customers, and we are happy to hear Steve did just that! We appreciate your business! Best regards, The Precision Family.
