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about Precision Garage Door
Precision Garage Door of NWA & River Valleyhas received 1130 reviews, averaging 4.88 Stars:
Rogers, AR
Thank you so much for the kind words! It is wonderful to have Justin as a team member and even better to hear that he takes great care of our customers. We are so happy that you continuously are pleased, and we value your lifetime relationship with us. Thank you for choosing Precision! Sincerely, Precision Garage Door Family
Garfield, AR
They did a great job on helping me get my garage door fixed quickly!
- Patrick
Jamie, thank you for leaving us a review. We're glad that Seth was able to get your new door up and running well! Let us know if you need us. We appreciate your business! Sincerely, PDS of NWA
Bentonville, AR
Fabulous company!!!!! The doors and controls they put in are state of the art!!! You can connect with your phone. Codes very simple to change and amazing how quiet they are!!! Best place to get a garage door in NWA!!!!
- Kathy Turner
Thank you very much for the amazing review, Ms. Turner! We take pride in providing the best possible service to our customers. We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family
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Bella Vista, AR
Sorry for the rating guys but you couldn’t fix my problem. I needed the rubber gasket at the bottom of the door fixed or replaced. You said you couldn’t fix it nor replace it since you didn’t have a replacement that size.
- Tommy Runnels
Thank you for your review. We need feedback from our customers, good or bad, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. When it comes to parts, we work with several of the largest and many smaller garage door distribution companies in the United States. We carry parts on our vehicles to repair 99% of the residential garage door issues we encounter. However some times we get calls on doors that may function and operate but are dated in age or the manufacture is no longer in business. When this happens we may not be able to satisfy certain parts. Replacement panels are no different, we can not match 2 different brand doors together by simply replacing 1 panel, it will not operate properly and could cause further damage. We appreciate your business and hope that you understand, not all garage doors are the same. Please don't hesitate to contact me to discuss this matter further.
Bentonville, AR
This is the company that my contractor used to install our garage doors. I called them up today because a weird noise had developed and low and behold they came out same day and quickly identified and fix the problem. Great service!
- Bill Stuckey
Thanks for the review Bill. We are pleased to know you were happy with the service!
Fort Smith, AR
They came out the same day I called and did a great job, great service and great company to do business with.
- Tommy Manley
Thanks for the kind words Tommy! We appreciate your business!
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Bella Vista, AR
Called 12/9/23 and scheduled repair of garage door Torsion spring. Work scheduled for 8 to 10 am 12/10/23. No written estimate was handed to me. The work was started and the springs, bearings and cables were removed. I was told the beargings and cables should be replaced. They were replaced. When the work was done, my wife was given the paper Estimate and a Bill. Total $820.38; Wife asked for discount. Cost of MATERIALS: Your Price Market Price Bearings - $179.97 - - - - - - - $ 10.00 Cables - $120.00 $ 10.00 Torsion Springs - $368.00 - - - - - - $ 110.00 Your Total: $667.97 - - - - - - - - $ 130.00 If I had bought the materials I would have saved $537.97. This tells me that you are deliberately taking advantage of me and many others. I called 833-497-3667 to complain and was told that the manager would call back several days ago, and never got a response.
- Gary Magelssen
Thank you for your review. We need feedback from our customers, both good and bad, to improve our business. I realize that you were displeased with our pricing and we did try to reach out to you. As for your concerns, our Technicians do not set our pricing, the company's management and I do. We need to ensure that we can maintain a profit which will enable us to stand behind our products in the years to come. In most of the repairs that we perform, we warranty our products and service for a period of 5 years, if not longer. As in any business, the price of the parts is not the only consideration when establishing a selling price. Factors such as insurances, overhead, technician certification, gasoline, liability, salaries, 24/7 live operators/service and advertising must be considered when establishing pricing. We sincerely regret that you were disappointed with the cost of repairing your door, We don't claim that our prices are the lowest in the industry. However, we do take pride in being the best. Our technicians are extensively trained, highly skilled professionals, each of them certified before ever touching your door. We offer an unmatched warranty and we stand behind our repairs. Precision Door service is available 7 days a week, most often with same-day service available, and you can reach us 24 hours a day. At Precision, we believe that providing trustworthy, quality service, coupled with customer peace-of-mind, is well worth the cost. Again, we do genuinely appreciate your business and your feedback.
Bentonville, AR
I’m so happy with my new door. He did a good job, except for one little thing, he left a big pile of wrapping stuff that I will have to carry off because it is not supposed to be put in either of my trash barrels.
- Patrick
Thank you very much for the amazing review, Ms. Wilson! We take pride in providing the best possible service to our customers, and we are happy to hear David did just that! We appreciate your business and hope we can service again while finishing the job promptly for you without any inconveniences! We look forward to serving you in the future! Best regards, The Precision Family
Bella Vista, AR
Wonderful service, excellent work, very friendly.
- Elton Manning
Thanks for the 5 Stars Elton, we appreciate your business!
Lincoln, AR
promp service, discussion of service detailed and informal of service preformed, friendly and courteous tech. excepitonal service highly recommend
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Kenneth! We pride ourselves on the quality level of service we provide and are pleased to know you noticed the difference! We will be sure to pass along the kind words to Justin! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
Fort Smith, AR
Did a very professional job and very quickly.
- Patrick
Thank you for the great review, Mr. Danel. We appreciate your business!
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Springdale, AR
I am well pleased with the service I received, David knew what he was doing and he worked fast.
- Patrick
Thank you, Mr. Watkins, for the stellar review. We take great pride in the quality of individuals we hire, and the overall customer experience that we provide. Thanks again from all of us at Precision for entrusting us with your home and Garage Door issues. We appreciate your business and look forward to working with you on your project! Respectfully, Your Door Team at PDS of NWA
Bella Vista, AR
The two technicians arrived just in the nick of time. My garage door was just about to quit working. They checked it out and determined what the problem was. They went to work and had it fixed before long. Their work and equipment was first rate. I would be pleased to recommend your company any time. Marion Soules
- Patrick
Thank you, Marion, for the stellar review! We pride ourselves on the level of service we provide and are pleased to know you noticed the difference. We understand how valuable our customer's time is and do our best to provide convenient appointments based on the customer's needs. We will be sure to pass along your kind words to our wonderful technicians! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
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Senior Technician: Seth Ottino
Rogers, AR
Extremely professional tech who explained everything in detail, discussed the service performed, and what steps to take in the future to preclude any issues.
- Patrick
Glad we could help Mr. Scott. It is a great pleasure knowing that our team members are providing excellent details for you going forward! We appreciate your business and if you may ever need us again, we look forward to serving you in the future!
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Bella Vista, AR
Really impressed by the outstanding customer service! Our technician, David Stubbs, was very professional and knowledgable. I love the company’s support for Veterans as well. ???????? We will definitely be using Precision, for our garage door needs in the future. Lastly, all parts replaced now have a lifetime warranty and all with 18 months no interest.
- Patrick
Thank you very much for the kind words, Samuel! We are pleased to hear you have made Precision your go-to garage door company and look forward to working with you in the future! Best regards, The Precision Family
Pea Ridge, AR
Drew Bates was the "Precision" technician this afternoon and he did a phenomenal job replacing my garage door motor, safety lights, remotes, and made several other needed adjustments. My doors are now quiet and smooth - better than new. He took his time to ensure I fully understood all charges and new features. Drew gets customer service!! Very happy - excellent service.
- Patrick
Thank you Brand, for the awesome review. We are glad to hear you were happy with the service and your technicians. Enjoy those new Garage Door Openers and let us know if you need us. We appreciate your business! Sincerely, PDS of NWA
Rogers, AR
David arrived early and was very friendly and knowledgable. He explained everything very well and offered his opinion as to what we should do and gave several options. He was very professional and there was no pressure to buy. We were very satisfied with the service he offered.
- Patrick
Thank you very much for sharing your positive experience with our company, William! We value our customers and team members, as well as the level of service we provide. We are pleased to know you noticed the difference! We will be sure to pass along the kind words to David! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
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Technician: David Stubbs
Fort Smith, AR
Recomemded by my customers. Service is great.
- Patrick
Thank you for the great review, Mr. Aubrey. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA
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Siloam Springs, AR
Drew did excellent work installing our garage door opener! He was very friendly and knowledgeable. I think he needs to make the next commercial!
- Patrick
Thank you, Mr. Collie for the awesome review. We are glad to hear you were happy with the service and your technician. Enjoy those new Garage Door Openers and let us know if you need us. We appreciate your business! Sincerely, PDS of NWA
Gentry, AR
Justin was fantastic! Very friendly, polite, and professional. He fixed my door up quickly. I'm very pleased with the service and the prices.
- Patrick
Thank you very much for sharing your positive experience, Sam! We pride ourselves on the quality of products and level of service we provide and are pleased to know you noticed the difference! We will be sure to pass along the kind words to Justin! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
Rogers, AR
From the first point of contact to scheduling a garage door repair - top notch folks on every level. Techs on-site were on time, finished quickly, professional, knowledgeable and extremely courteous. Precision Door Service of Northwest Arkansas - hands down - 10 out of 10! Thank you.
- Patrick
It is a pleasure to hear that your service was great from start to finish! We take great pride in all of the members on our team. Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! Thank you for taking the time to leave us a review and for choosing Precision! Best regards, The Precision Family
Bella Vista, AR
We needed repairs on our garage door and were extremely pleased with Precision. The technician quoted the job and when we accepted set a date for the work. He was on time and did the work in a timely and efficient manner even as it grew when another problem was found. He explained everything he was doing and answered any and all questions. Ended up needing rollers, bracket, weather stripping, and a new motor.
- Patrick
We love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to complete all steps needed. Thank you for taking the time to leave us a review, Mr. and Mrs. Counley! We look forward to assisting with any further services you may need. Just let us know! Sincerely, PDS of NWA
Grove, OK
Steve was very friendly, explained options and cost of repairs. He was very knowledgeable and well equipped for the job. Showed up on time and worked efficiently. Definitely met my expectations.
- Patrick
Thank you for the kind words, Ray! We work hard to meet expectations like yours and love hearing our technicians are providing the very best service possible and are equipped with the knowledge and skills to do just that! Thank you for taking the time to leave us a review. We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
Bella Vista, AR
Your reaction to our phone call was excellent. The appointment time was estimated and contact was made to confirm the arrival of the repairmen at an exact time. The repairmen were professional and were very good in finding the problems and fixing them. It was rather expensive but it was very much appreciated that it was all taken care of so promptly.
- Patrick
Thank you very much for the amazing review, Mr. and Mrs. Pickell! We take pride in providing the best possible service to our customers, and we are happy to hear our team did just that! We appreciate your business and hope you enjoy the new repairs and services! Best regards, The Precision Family
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Springdale, AR
Drew did an outstanding job and was great to work with.
- Patrick
Thank you, Mr. Cox for the great review! We will certainly pass along to Drew; just how happy you were with the service you received. We appreciate your business and look forward to serving you again in the future. Sincerely, PDS of NWA
Van Buren, AR
I was very impressed with the response time, the gentleman was very knowledgeable and helpful,,took care of the problem, very satisfied with your company, thank you
- Patrick
Thank you very much for the kind words, Ms. Rogers! We are pleased to hear you have a positive and pleasant experience with Precision Garage Door. We look forward to working with you in the future! Thank you for your business!
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Great service I look
- Patrick
Thank you for the great review, Elayne. We appreciate your business!
Rogers, AR
Heard about this company on a commercial and thought we’d try them out. They were fantastic. Fast and courteous service and super kind employees. We are very happy with the quality of the work they did for us and highly recommend them to anyone. Thank you for great service.
- Patrick
Thank you very much for sharing your positive experience and your recommendation, Mrs. and Mr. Waddelow! We pride ourselves on the quality of products and level of service we provide and are pleased to know that is exactly what you received. We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family
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Bella Vista, AR
Everything went well.
- Patrick
Glad we could help Ms. Hogan! We appreciate your business and look forward to serving you in the future!
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Used another company for years; they claimed to be too busy to come out to our rural home for non-emergency service. Precision has friendly phone representatives, responded in a timely manner, and sent a super technician. Dustin took care of our issues, offered advice on a couple of things, and fixed a problem we hadn't even noticed before his visit. Thank you!!
- Patrick
Thank you so much for the kind words! It is wonderful to have people like Dustin on our team, and even better to hear that he takes great care of our customers. We are so happy that you are pleased with your decision to give us an opportunity to service your home. Thank you for choosing Precision!
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Always prompt, courteous and knowledgeable. We have been fortunate to have worked with Justin Peterson since 2020 and feel so lucky to have that continued relationship with him! Thanks for being there for us! Great job, Justin!
- Patrick