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Wes Smith
Tech ID#: 4
Reviews: 12
Average: 5.00 stars
Background: 2/9/2018

Wes Smith

Technician
Wes Smith has received 12 reviews, averaging:

Wes Smith's Bio:

Wes Smith is a Memphis Native, but proud to call Northwest Arkansas his home. He’s been with Precision for almost 4 years now and he’s a Certified Technician and Installer through the IDEA. He is well qualified and trained to repair any of your Garage Door, or Opener needs and is truly an asset to our team. He’s a got a beautiful family, consisting of Kelly who is his partner in crime, their baby boy Layton, and their goofy golden retriever named Duke. In his spare time, he enjoys all things outdoors, and any day that it’s pretty enough to put something on the grill. Now that he's living close to the college, he’s also beginning to take a liking to the Razorbacks. Please don’t hesitate to call and ask for Wes for any issues you're having, as he enjoys meeting new people and takes great pride in a job well done for our customers.
Review:

Needed an estimate for updating our garage door and called Precision based on qualifications and reviews. The techinican that helped with the estimate was prompt, courteous, and knowledgeable. Would definitely recommend Precision Door Service and we will be purchasing our new door and opener with them.
Sarah Ledford
A Response from: Patrick Behrens

Thank you Sarah for giving the opportunity to be part of your project. We are confident you will Love that new Garage Door and Opener. We appreciate your business and your continued support! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Install Garage Doors
Review:

Great all-round service! From the initial call to the appointment with John... A true professional company throughout the entire process... Couldn’t be happier! ????
John Moore
A Response from: Patrick Behrens

Thank you for the kind words Mr. Moore. Our business is based around 100% Customer satisfaction and we are excited to hear we hit the mark with your service. Thank you again for choosing Precision and give us a call if you need us! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

wes and jake were great very nice and friendly cleaned up after wards I was very pleased from step one to the end I would rate your service at a 10 thank you so much you are very much a five star service
Mary Oldham
Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Our garage door quit working in the morning, and after researching different companies, this one was my choice due to reviews, BBB ratings, clear information on the website(and other platforms such Facebook, etc) and pictures to view past work. They were able to schedule the repair and estimate for replacement door we were wanting within two hours of my call, which was a relief right before a holiday. John, the technician, called to let me know when he would arrive, which was right on schedule. He and Jacob assessed the situation, quickly made recommendations, showed several options, fixed the door problem as much as possible with our current door, and ordered the new replacement door. With all the available options I was able to choose the style, color, quality, insulation, and other options I preferred. Friendly, professional, and prompt service. Looking forward to the new door being installed.
Jill Billings
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

Great service and professionalism! Highly recommend.
Kyle Kimpel
Service Provided:
Garage Door Repair
Product:
Garage Doors
Review:

We were very pleased at the job your garage door installer Wes did for us. He was very professional and courteous and did a great job fitting it in our new steel building. The quality of the door and opener are superb and the belt drive makes it a quiet running operation. Thank you Larry and Jackie Marshall
Larry Marshall
A Response from: Patrick Behrens

Thank you Mr. Marshall for the great review! We are proud to have been part of your project. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Install Garage Doors
Product:
Belt Drive Garage Door Opener
Review:

Outstanding work from your fantastic employee! He was very knowledgeable, professional and generally a nice young man.
Nancy Ables
A Response from: Patrick Behrens

Thank you Mrs. Ables for the kind words. We are so glad to hear you enjoyed working with Wes and that he was able to get you fixed up. We understand that in this day and time, it is an inconvenience and often even a scary situation when you have to have a stranger come into your home to do work. This is why I will always send someone to your home I would be willing to have at my own, if just my wife and kids were there. You can rest assured that all of our employees are thoroughly background checked, drug tested, kid friendly and mother approved and we are committed to providing the most professional level of service, parts and employees to our customers that I can afford, simply put - because YOU DESERVE IT! Thanks again from all of us for choosing Precision. We appreciate your business and look forward to working with you in the future! Your friends, PDS of NWA

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

Lets just start by saying I've never delt with a more professional and "standing by there work" company. I had a spring snap on a sat. morning, my wife researched a few co. and she called Patrick at Precision. Super polite and informative on the phone she said and a tech would be by the house later that afternoon. Got text updates and tech profile pre-sent to my wifes cell. Wes showed up gave us a quote and replaced both springs and thought we were set. Not even an hour after he left the door acted up, the motor & capacitor over heated and went out on us. Now other companies would have said " well sorry sir its nothing we did, have a nice day" No, Not only did Wes call and say they were going to put a new motor in ( I thought a new motor for our existing opener) Nope, he came out on his day off.. Showed up and proceded to bring a brand new opener, belt drive track and all the accessories.. I was like " HUH" He said Patrick and precision stand behind all of our work.. If you ever need any scope of door work done do not hesitate to call these guys... I was amazed at what they did for us... Patrick thank you soooo much... Customer for life here...
Jessica Adler / Thomas Carney
A Response from: Patrick Behrens

Mr. Carney, I would personally like to apologize for any inconvenience you may have experienced when your Garage Door Opener quit working shortly after your service appointment to replace your Springs. I understand that although coincidental and probably caused by the previous Springs that failed, these things do happen unfortunately, and it is not our intent that is important, but rather your perception of the situation as our customer that matters most. As the owner here and as a Sanctioned Trainer for the industry, I just want to say thank you for sticking with us and allowing us the opportunity to make things right in your eyes. We value our customer's satisfaction above all else and we will go to great lengths here at Precision to ensure that our customers know their happiness is our only priority. Based on your kind email this morning and your 5 star review on Google today, it appears we hit the mark and have gained a lifelong customer. Please know as a local business owner, I ask my customers not to buy "what" we do, but "why" we do it - simply put, because our customers deserve the best. Do not hesitate to reach out to me directly @ 479-282-3042 should you need anything else and I will be more than happy to take the call. Thanks again for being a loyal customer Mr. Carney and bringing this matter to my attention, so that we may learn and grow as a company. We appreciate your business and look forward to serving you again in the future. Sincerely, Patrick Behrens

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Patrick:The information we found on your company prior to my call was excellent and encouraged me to make the call. Setting the weekend appointment was critical for me since I need my car for physical therapy and when Wes came I knew I had the best. My family all work in related trades and I know when I get a WES I got the best. Thanks so much for the great service and the competency of your employee . Great guy with a wonderful business and personal personality. He is as good as it gets. Look for more like him. thanks again. Pat Haas
Patricia Haas
A Response from: Patrick Behrens

Thank you Mrs. Haas for taking the time to leave a review. I just want to say not only are we ecstatic to know that you were happy with our service and Wes, I am truly humbled to know that you have relatives in the business and you still chose us. I understand that you have many choices out there when it comes to fixing, or replacing your Garage Door and I would like to be the one to personally thank you for entrusting us with your project and your business! Let us know if you need us, but until then, thanks again from all of us- for choosing Precision. Sincerely, Patrick

Service Provided:
Garage Door Repair
Review:

We had the tension springs replaced. Our tech, Wesley, did a great job! He was friendly, professional, and very thorough. After estimate and price was confirmed Wesley had the new springs installed and door working in less then an hour. I highly recommend Wesley for anyone needing repairs.
David
A Response from: Patrick Behrens

Thank you David for taking the time to leave such a kind review. We will certainly pass along to Wes, just how happy you were with his level of service. We appreciate your business and look forward to serving you in the future! Sincerely, The entire Team at PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs
Review:

Wes, our installer, exceeded our expectations from beginning to end of our new garage door installation. He called and was not late for the appointment. He followed-through on everything we asked of him while being polite and very professional. We could not of asked for a better installer...and by the way, we LOVE our new garage door! Precision gets ***** (five stars) from us!! Bob and Bonnie Powell, Springdale
Bonnie Powell
A Response from: Patrick Behrens

Thank you for your awesome review and your enthusiastic support Mr. and Mrs. Powell. It was a real pleasure doing business with you. We appreciate your business and hope you enjoy that new Garage Door. Sincerely, PDS of NWA

Service Provided:
Install Garage Doors
Product:
Garage Doors
Review:

These guys were professional and quick - I had a new garage door opener in less than 45 minutes from when they arrived. Great work and very friendly
Shaun Dubois
A Response from: Patrick Behrens

Thank you Mr. Dubois for the kind words. We are extremely pleased to hear you were happy with your service. We appreciate your business and look forward to working with you again, should the need ever arise. Thanks again! The entire team at PDS of NWA

Service Provided:
Garage Door Repair
Product:
Garage Door Opener