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Wes Smith

Wes Smith
Senior Residential Installer
Reviews: 37
Average: 5.00 stars
Background: 2/9/2018
Wes Smith has received 37 reviews, averaging 5.00 Stars:
1 2 3 4 5

Wes Smith's Bio:

Wesley Smith is a Memphis Native, but proud to call Northwest Arkansas his home. He’s been with Precision since he was 19 and is a Certified Installer and Technician through the Institute of Door Education and Accreditation. He’s recently become an Arkansas Hogs fan and enjoys going to their games as often as possible. When he’s not at work he enjoys any day it’s pretty enough to put something on the grill and trying new places around town with friends. An animal lover through and through he’ll love any dogs you have at home, no matter how big or small. Don’t hesitate to call and ask for Wes, as he has a passion for meeting new people and loves to talk Garage Doors!

Review:

We were very pleased at the job your garage door installer Wes did for us. He was very professional and courteous and did a great job fitting it in our new steel building. The quality of the door and opener are superb and the belt drive makes it a quiet running operation. Thank you Larry and Jackie Marshall

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A Response from: Patrick Behrens

Thank you, Mr. Marshall, for the great review! We are proud to have been part of your project. We appreciate your business! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Install Garage Doors

Product:
Belt Drive Garage Door Opener

Review:

Outstanding work from your fantastic employee! He was very knowledgeable, professional and generally a nice young man.

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A Response from: Patrick Behrens

Thank you, Mrs. Ables, for the kind words. We are so glad to hear you enjoyed working with Wes and that he was able to get you fixed up. We understand that in this day and time, it is an inconvenience and often even a scary situation when you have to have a stranger come into your home to do work. This is why I will always send someone to your home I would be willing to have at my own, if just my wife and kids were there. You can rest assured that all our employees are thoroughly background checked, drug tested, kid friendly, and mother approved. We are committed to providing the most professional level of service, parts, and employees to our customers. Simply put - YOU DESERVE IT! Thanks again from all of us for choosing Precision. We appreciate your business and look forward to working with you in the future! Your Friends, PDS of NWA

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

Lets just start by saying I've never delt with a more professional and "standing by there work" company. I had a spring snap on a sat. morning, my wife researched a few co. and she called Patrick at Precision. Super polite and informative on the phone she said and a tech would be by the house later that afternoon. Got text updates and tech profile pre-sent to my wifes cell. Wes showed up gave us a quote and replaced both springs and thought we were set. Not even an hour after he left the door acted up, the motor & capacitor over heated and went out on us. Now other companies would have said " well sorry sir its nothing we did, have a nice day" No, Not only did Wes call and say they were going to put a new motor in ( I thought a new motor for our existing opener) Nope, he came out on his day off.. Showed up and proceded to bring a brand new opener, belt drive track and all the accessories.. I was like " HUH" He said Patrick and precision stand behind all of our work.. If you ever need any scope of door work done do not hesitate to call these guys... I was amazed at what they did for us... Patrick thank you soooo much... Customer for life here...

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A Response from: Patrick Behrens

Mr. Carney, I would personally like to apologize for any inconvenience you may have experienced when your Garage Door Opener quit working shortly after your service appointment to replace your Springs. I understand that although coincidental and probably caused by the previous Springs that failed, these things do happen unfortunately, and it is not our intent that is important but rather your perception of the situation as our customer that matters most. As the owner here and as a Sanctioned Trainer for the industry, I just want to say thank you for sticking with us and allowing us the opportunity to make things right in your eyes. We value our customer's satisfaction above all else and we will go to great lengths here at Precision to ensure that our customers know their happiness is our top priority. Based on your kind email this morning and your 5 star review on Google today, it appears we hit the mark and have gained a lifelong customer. Please know as a local business owner, I ask my customers not to buy "what" we do, but "why" we do it - simply put, because our customers deserve the best. Do not hesitate to reach out to me directly @ 479-282-3042 should you need anything else and I will be more than happy to take the call. Thanks again for being a loyal customer, Mr. Carney, and bringing this matter to my attention so that we may learn and grow as a company. We appreciate your business and look forward to serving you again in the future. Sincerely, Patrick Behrens

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Patrick:The information we found on your company prior to my call was excellent and encouraged me to make the call. Setting the weekend appointment was critical for me since I need my car for physical therapy and when Wes came I knew I had the best. My family all work in related trades and I know when I get a WES I got the best. Thanks so much for the great service and the competency of your employee . Great guy with a wonderful business and personal personality. He is as good as it gets. Look for more like him. thanks again. Pat Haas

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A Response from: Patrick Behrens

Thank you, Mrs. Haas, for taking the time to leave a review. I just want to say not only are we ecstatic to know that you were happy with our service and Wes, but I am truly humbled to know that you have relatives in the business and you still chose us. I understand that you have many choices out there when it comes to fixing or replacing your Garage Door, and I would like to be the one to personally thank you for entrusting us with your project and your business! Let us know if you need us, but until then, thanks again from all of us for choosing Precision. Sincerely, Patrick

Service Provided:
Garage Door Repair

Review:

We had the tension springs replaced. Our tech, Wesley, did a great job! He was friendly, professional, and very thorough. After estimate and price was confirmed Wesley had the new springs installed and door working in less then an hour. I highly recommend Wesley for anyone needing repairs.

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A Response from: Patrick Behrens

Thank you, David, for taking the time to leave such a kind review. We will certainly pass along to Wes, just how happy you were with his level of service. We appreciate your business and look forward to serving you in the future! Sincerely, The entire Team at PDS of NWA

Service Provided:
Broken Garage Door Spring Repair

Product:
Springs

Review:

Wes, our installer, exceeded our expectations from beginning to end of our new garage door installation. He called and was not late for the appointment. He followed-through on everything we asked of him while being polite and very professional. We could not of asked for a better installer...and by the way, we LOVE our new garage door! Precision gets ***** (five stars) from us!! Bob and Bonnie Powell, Springdale

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A Response from: Patrick Behrens

Thank you for your awesome review and your enthusiastic support, Mr. and Mrs. Powell. It was a real pleasure doing business with you. We appreciate your business and hope you enjoy that new Garage Door. Sincerely, PDS of NWA

Service Provided:
Install Garage Doors

Product:
Garage Doors

Review:

These guys were professional and quick - I had a new garage door opener in less than 45 minutes from when they arrived. Great work and very friendly

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A Response from: Patrick Behrens

Thank you, Mr. Dubois, for the kind words. We are extremely pleased to hear you were happy with your service. We appreciate your business and look forward to working with you again, should the need ever arise. Thanks again! The entire team at PDS of NWA

Service Provided:
Garage Door Repair

Product:
Garage Door Opener

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Fayetteville Area

(479)-316-4226

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(479)-439-9119

(479)-439-9119
Rogers/ Bentonville Area

(479)-250-4039

(479)-250-4039
Bella Vista Area

(479)-802-4646

(479)-802-4646
Siloam Springs Area

(479)-439-9119

(479)-439-9119
Fort Smith/ River Valley Area

(479)-259-1076

(479)-259-1076
McDonald County

(417)-553-9849

(417)-553-9849
Eastern Oklahoma Area

(918)-208-0341

(918)-208-0341
Joplin Area

(417) 580-9503

(417) 580-9503
Precision Door Service of Northwest Arkansas
Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Precision Garage Door of Fort Smith
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901

License

AR License #
0365280618