Read what people are saying
about Precision Garage Door

Good service,good information

- David Petersen

We love using Precision! We our garage door broke, and they came out the next day to replace it. Just last week with all the snow the seal froze to the ground and they came out and fixed it two days after my call. It's important to note that I told them it wasn't urgent just when they had time to come by. I love how they always send a profile of who is coming to your house. It gives you a real peace of mind! We will never use anyone else. Thank you, Precision.

- Crist Olsen

Drew Bates was our tech. He was very informative and polite. A good guy. Got us fixed up till warmer weather and spring gets here. We will get new garage doors then. Would like for Drew to be our representative from your company to us. Thank you Rita Duren

- Rita/Marvin Duren

I am so impressed by this company's quick response and eagerness to resolve issues. We had to have a courtesy check after a full install. Wes came out and checked everything, made some tweaks and explained everything as he went. So professional and courteous! Couldn't have asked for more!

- Beth Lemmons

Tech was friendly and professional. I would recommend them.

- Mark Johnson

Matt did an outstanding job. I like that he came with everything he needed to fix the door and was here in about 3 hrs. And very knowledgeable. No guess work he just fixed the door, even though it was colder than hell. Thanks Mat you are outstanding

- Patrick

Thank you, Mr. Ramey for the awesome review. We are glad to hear you were happy with the service and your technician. Our goal is 100% customer satisfaction, and it sounds like we have achieved that goal with you. We appreciate your business!

Called request at 0730 am for replacement of broken spring on garage door and at 0800 service man called me to s/u appt for 0830. Great service.. I have 3 houses that I have used their services.

- Patrick

Thank you for the great review, Mr. Harvell. We appreciate your continued business!

We used Precision in the past to fix a major issue with our large door motor and were impressed. This time, the repair was not nearly as difficult but needed to be completed quickly - in time for a listing photo shoot. Not only was it super easy to make an appointment (same afternoon in this case), but the technician was able to delay arrival a bit until we could get out to the property from work. Estimating the work to be done was fast, the parts were in stock back at the shop and the repairs were completed first thing the next morning as planned. Very satisfied (once again) and will continue to reach out to Precision for any garage-related issues in the future.

- Bill

Thank you very much for sharing your positive experience and your recommendation, Bill! We pride ourselves on the quality of products and level of service we provide. We are pleased to know we will be serving you again for your further needs and look forward to helping! Best regards, The Precision Family

Quick service by great technicians who were very friendly.

- Patrick

Thank you for the great review, Mr. Sims. We appreciate your business!

Keep up the good work! The technicians (Dakota Phillips and cohort whose name I missed) diagnosed the problem in a short time and corrected the banging cable noise. Thx for their help! v/r Bill Baker

- Patrick

Glad we could help Mr. Baker. We appreciate your business and look forward to serving you in the future!

They show up quickly. Care about their customers. And they are professionals!

- Patrick

Thank you for the kind words, Sam! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Great job and service was awesome! They arrived quick and finished shortly after working in the cold snow flurries! Much appreciated!!!

- Patrick

Thank you so much for the kind words! It is wonderful to have people like Dustin on our team, and even better to hear that he takes great care of our customers. We are so happy that you pleased with our services and team members. Thank you for choosing Precision! We appreciate your business!

The service technician was very professional and thorough. The work was performed quickly and cleanly. The customer service over the telephone was excellent.

- Patrick

Thank you, Mr. Bannen, for the awesome review. We are glad to hear you were happy with the service and your technician. We enjoy getting to hear about our customers wonderful experiences. Let us know if you need us, we appreciate your business! Sincerely, PDS of NWA

Great job and fast.

- Darrell Barnes

Thank you for the great review, Mr. Barnes. We appreciate your business!

Chris was prompt and very helpful and we got the service we requested. Thanks

- Patrick

Glad we could help, Mr. Newberry. We appreciate your business and look forward to serving you in the future if you need us!

Need additional service. Garage overhead light is not operating. Worked before service.

- Lawrence Hosey

Thank you for your review. Customer feedback is extremely important to us. I attempted to reach out to you and have left a voicemail with my contact information. In discussing your visit with our technician, he indicated the light was working as expected after the sensor adjustment. If your light is not working as expected, please contact me on the number I left on your voicemail or call our office. I would be more than happy to have a technician go back to your house to assess and resolve the issue.

So pleased with David Stubbs. He is so courteous and kind.

- Patrick

It is a pleasure to hear that your service was great from start to finish! David is a valuable member of our team. Thank you for taking the time to leave us a review and for choosing Precision!

Dustin was a great guy.

- Patrick

Thank you, Mr. Weber, for the great review! We will certainly pass along to Jacob; just how happy you were with the service you received. We appreciate your business! Sincerely, PDS of NWA

Quick appointment. They called prior to coming and arrived on time. David and his team performed the required work, made (and showed me) recommendations for additional work and prioritized the urgency for each item. No pushy sales talk.. just advice. I am satisfied with the work that was done. I feel it was a fair price for good work. I’ll call Precision next time I need garage door work.

- Patrick

Kent, thank you for leaving us a review. We're glad that David was able to get you up and running well! Your security and decisions are so important to us as a company, and we are pleased to know that you have been well taken care of! Thank you for allowing us to come into your home and giving us the opportunity to earn your business- it really was our pleasure! We look forward to working with you in the future!

Always prompt, courteous and knowledgeable. We have been fortunate to have worked with Justin Peterson since 2020 and feel so lucky to have that continued relationship with him! Thanks for being there for us! Great job, Justin!

- Patrick

Thank you so much for the kind words! It is wonderful to have Justin as a team member and even better to hear that he takes great care of our customers. We are so happy that you continuously are pleased, and we value your lifetime relationship with us. Thank you for choosing Precision! Sincerely, Precision Garage Door Family

They did a great job on helping me get my garage door fixed quickly!

- Patrick

Jamie, thank you for leaving us a review. We're glad that Seth was able to get your new door up and running well! Let us know if you need us. We appreciate your business! Sincerely, PDS of NWA

Fabulous company!!!!! The doors and controls they put in are state of the art!!! You can connect with your phone. Codes very simple to change and amazing how quiet they are!!! Best place to get a garage door in NWA!!!!

- Kathy Turner

Thank you very much for the amazing review, Ms. Turner! We take pride in providing the best possible service to our customers. We appreciate your business and hope you enjoy your new door! Best regards, The Precision Family

Sorry for the rating guys but you couldn’t fix my problem. I needed the rubber gasket at the bottom of the door fixed or replaced. You said you couldn’t fix it nor replace it since you didn’t have a replacement that size.

- Tommy Runnels

Thank you for your review. We need feedback from our customers, good or bad, to improve our business. It will help us achieve our goal which is 100% Customer Satisfaction. When it comes to parts, we work with several of the largest and many smaller garage door distribution companies in the United States. We carry parts on our vehicles to repair 99% of the residential garage door issues we encounter. However some times we get calls on doors that may function and operate but are dated in age or the manufacture is no longer in business. When this happens we may not be able to satisfy certain parts. Replacement panels are no different, we can not match 2 different brand doors together by simply replacing 1 panel, it will not operate properly and could cause further damage. We appreciate your business and hope that you understand, not all garage doors are the same. Please don't hesitate to contact me to discuss this matter further.

This is the company that my contractor used to install our garage doors. I called them up today because a weird noise had developed and low and behold they came out same day and quickly identified and fix the problem. Great service!

- Bill Stuckey

Thanks for the review Bill. We are pleased to know you were happy with the service!

They came out the same day I called and did a great job, great service and great company to do business with.

- Tommy Manley

Thanks for the kind words Tommy! We appreciate your business!

Called 12/9/23 and scheduled repair of garage door Torsion spring. Work scheduled for 8 to 10 am 12/10/23. No written estimate was handed to me. The work was started and the springs, bearings and cables were removed. I was told the beargings and cables should be replaced. They were replaced. When the work was done, my wife was given the paper Estimate and a Bill. Total $820.38; Wife asked for discount. Cost of MATERIALS: Your Price Market Price Bearings - $179.97 - - - - - - - $ 10.00 Cables - $120.00 $ 10.00 Torsion Springs - $368.00 - - - - - - $ 110.00 Your Total: $667.97 - - - - - - - - $ 130.00 If I had bought the materials I would have saved $537.97. This tells me that you are deliberately taking advantage of me and many others. I called 833-497-3667 to complain and was told that the manager would call back several days ago, and never got a response.

- Gary Magelssen

Thank you for your review. We need feedback from our customers, both good and bad, to improve our business. I realize that you were displeased with our pricing and we did try to reach out to you. As for your concerns, our Technicians do not set our pricing, the company's management and I do. We need to ensure that we can maintain a profit which will enable us to stand behind our products in the years to come. In most of the repairs that we perform, we warranty our products and service for a period of 5 years, if not longer. As in any business, the price of the parts is not the only consideration when establishing a selling price. Factors such as insurances, overhead, technician certification, gasoline, liability, salaries, 24/7 live operators/service and advertising must be considered when establishing pricing. We sincerely regret that you were disappointed with the cost of repairing your door, We don't claim that our prices are the lowest in the industry. However, we do take pride in being the best. Our technicians are extensively trained, highly skilled professionals, each of them certified before ever touching your door. We offer an unmatched warranty and we stand behind our repairs. Precision Door service is available 7 days a week, most often with same-day service available, and you can reach us 24 hours a day. At Precision, we believe that providing trustworthy, quality service, coupled with customer peace-of-mind, is well worth the cost. Again, we do genuinely appreciate your business and your feedback.

I’m so happy with my new door. He did a good job, except for one little thing, he left a big pile of wrapping stuff that I will have to carry off because it is not supposed to be put in either of my trash barrels.

- Patrick

Thank you very much for the amazing review, Ms. Wilson! We take pride in providing the best possible service to our customers, and we are happy to hear David did just that! We appreciate your business and hope we can service again while finishing the job promptly for you without any inconveniences! We look forward to serving you in the future! Best regards, The Precision Family

Wonderful service, excellent work, very friendly.

- Elton Manning

Thanks for the 5 Stars Elton, we appreciate your business!

promp service, discussion of service detailed and informal of service preformed, friendly and courteous tech. excepitonal service highly recommend

- Patrick

Thank you very much for sharing your positive experience and your recommendation, Kenneth! We pride ourselves on the quality level of service we provide and are pleased to know you noticed the difference! We will be sure to pass along the kind words to Justin! We appreciate your business and look forward to serving you in the future! Best regards, The Precision Family

Did a very professional job and very quickly.

- Patrick

Thank you for the great review, Mr. Danel. We appreciate your business!