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Jacob Austin's Bio:
Jacob Austin is a Certified Technician through the Institute of Door Education and Accreditation and has 5 years of experience within the industry. He is a loving husband to his wife of 8 years and father to their 2 beautiful girls. Myla who is 7 and Haidyn-Mae who is 18 months. He grew up in a small town in Northeast Texas and later moved to a city on the outskirts of Houston with his wife and children. After finding his niche in the Overhead Door Industry of Houston TX, he and his wife made the decision to relocate to Bella Vista, to provide a better quality of life for their kids. Outside of work Jacob holds nothing higher than Faith and Family. He also really enjoys camping, hunting and fishing and can't wait to explore all that Northwest Arkansas has to offer and to do his part to serve the needs of the people who live here.
Van Buren, AR
Thank you, Tina, for the stellar review. As for how polite Jacob was, well - that's just who we are. We deal with customers at their homes; you (our customer) deserve nothing less than the very best we have to offer. Thanks again for entrusting us with your garage door issues and know we appreciate your business! Sincerely, PDS of NWA
Product:
Springdale, AR
Excellent job by Jacob. Genuinely nice and excellent service. Would not hesitate to call again.
- Spencer
Thank you for the kind words, Spencer. We are glad to have been part of your project and look forward to working with you again in the future. We appreciate your business! Sincerely, PDS of NWA
Product:
Farmington, AR
Ur rep came out within one hour of my call. He wound up replacing my whole garage door opener. It was expensive; however, he did a good, quick job and the door is working fine now.
- Mike Schermer
Mr. Schermer, Thank you for your feedback. We at Precision know that maintaining a home can sometimes be an inconvenience, as well as an unforeseen expense. Although we wish we could have gotten you out cheaper, as a company, your peace of mind is important to us. This is why we are fully confident you made the right decision to replace the unit, as opposed to repairing a unit that was "obsolete" and at the end of its life expectancy. Thank you again for entrusting us with your project and may you now enjoy the peace of mind that only fixing it "right" can bring. We appreciate your business and are so glad we could help! Sincerely, Your Door Team at PDS of NWA
Product:
Rogers, AR
Found the repair man Jacob extremely polite and pleasant. He was able to obtain and install new springs for my garage doors
- Margret Whalen
Thank you for the great review, Ms. Whalen! We are happy to hear Jacob provided you with excellent service and solved your garage door issue. We appreciate your business! Best regards, The Precision Family
Gravette, AR
About 10 minutes before my appointment I received a text with information about Jacob's arrival and a picture of him as well. He then called a couple minutes later he personally called to give me his ETA. Upon arrival, he was very thorough with explanations of what he was going to do. He was very efficient in his work. Super friendly too!
- Jennifer Chalk
Thank you, Mrs. Chalk, for the great review. We will certainly pass along to Jacob just how happy you were with your level of service. We appreciate your business! Sincerely, PDS of NWA
Product:
Fayetteville, AR
Five Star Rating. The professional technicians arrived on time, did a thorough assessment of our garage door issues, and recommended a very comprehensive approach for a permanent solution. The work was accomplished quickly. The new system was explained thoroughly and professionally. Cleanup was spotless, with all of the old system carried away.
- Bob Wideman
Thank you, Mr. Wideman, for taking the time to leave us a review. We are extremely pleased to know you were happy with the service and your technician Jacob. We appreciate your business and look forward to working with you in the future! Respectfully, PDS of NWA
Product:
Bella Vista, AR
Precision met my every expectation. They were able to deal with my problem immediately, professionally and completely. The employee was courteous, knew exactly how to solve my problem and was able to complete the service immediately with items carried in his truck. I so appreciate the immediate attention.
- Marsha Ball
Thank you, Mrs. Ball, for the awesome review. We are pleased to know you were happy with our service and your technician. We appreciate your business! Respectfully, Your Door Team at PDS of NWA
Bentonville, AR
highly recommended
- David Lienemann
Thank you, Mr. Lienemann, for the awesome review. We appreciate your business! Sincerely, PDS of NWA
Garfield, AR
Good website and great reviews is why I chose Precision. I wasn't disappointed, all expectations were exceeded. Jacob is an expert tech as well as friendly and professional. Glad I called Precision, highly recommended!
- Doug George
Thank you, Mr. George, for the great review. We are extremely pleased to hear you were happy with our service and with Jacob. We appreciate your business and look forward to working with you again. Respectfully, PDS of NWA
Lowell, AR
To get a quote on new opener.
- Tom Lester
Thank you, Mr. Lester, for giving us the opportunity to earn your business. We look forward to serving you! Respectfully, PDS of NWA
Product:
Elkins, AR
Great company and excellent service. Was very pleased with my service technician. He introduced himself and assesed the problem and fixed the issue quickly.
- Nick Killgore
Thank you, Nick, for the great review! We appreciate your business! Sincerely, PDS of NWA
Alma, AR
Very professional. I knew exactly what Jacob was going to do and exactly what the cost would be before he ever started. Jacob did an inspection and listed everything that needed to be done and gave me options to accomplish it. The work was done in a timely manner with excellent skill. Thanks Jacob and when the other one goes out I WILL be calling you.
- Carl Humphreys
Thank you, Mr. Humphreys, for the great review. We appreciate your business and look forward to working with you again in the future! Sincerely, PDS of NWA
Product:
Alma, AR
Customer Service call Center was a superb start to a wonderful experience, tech was on early side of same day service call, very polite and done a fabulous job, I will be calling for any future need on my Garage Door
- JD Askins
Thanks for the kind words, Mr. Askins. It was truly a pleasure serving you. We appreciate your business! PDS of NWA
Bella Vista, AR
He was friendly, courteous, and efficient. We would highly recommend him.
- Mitch & Sarah Hanst
Thank you, Mr. and Mrs. Hanst, for the great feedback. We appreciate your business and the opportunity to serve you! Respectfully, PDS of NWA
Product:
Bella Vista, AR
If there was a 10th star you would have earned it easily, your tech was great and your follow up is nothing less then perfection..you and your team are the best.. Blessing to all at Precision Garage door. Ricardo
- Ricardo Villarreal
Wow!!! We are so humbled by your review, Mr. Villareal, and we are pleased to hear you were so happy with your experience. We appreciate your business and look forward to serving you in the future! Sincerely, Your Door Team at PDS of NWA
Product:
Fayetteville, AR
Jacob was very knowledgeable about the products needed and how to install properly on my existing garage door ( something that the previously installer did not know.
- Kelvin Rissinger
We appreciate hearing that, Mr. Rissinger. We try our best to stay on top of training here at Precision, so that you, the consumer, can be taken care of to the best of our ability. We have an in-house Training Facility and take great pride in the fact we are the only certified techs in all of NWA. If you would like to know more about what these certifications mean to you, feel free to visit dooreducation.com, and read all about it. This is the IDEA, or (Institute of Door Education and Accreditation) website that will allow the consumer to look up certified techs and companies by name or zip code. This is so they can feel confident knowing they called the right company and that they have an industry leading expert in their garage. We truly appreciate the opportunity to educate you on the mechanics of your system so you might not find yourself in this situation again, and we most certainly appreciate your business. We answer our phones 24/7, so just let us know if you need us. Until then, thank you from all of us at Precision. Respectfully, Your Door Team at PDS of NWA
Product:
Farmington, AR
Jason, the service guy who came out and performed the installation, was very efficient, friendly and excellent.
- Rehea Youde
Thank you for the great review, Mrs. Youde. We appreciate your business and look forward to serving you in the future! Sincerely, PDS of NWA
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Great service and knowledgeable technician. Thanks Jacob Austin for the outstanding service.
- Dustin Parks
Thank you for sharing your positive experience with us, Mr. Parks! Our goal is 100% customer satisfaction, and it sounds like Jacob achieved that goal with you. We appreciate your business! Best regards, The Precision Family
Product:
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Jacob Austin came out to repair our broken garage door spring. He came at the beginning of our two hour window and did a very professional job. He could not have been a nicer person, also. Answered all our w
- Scott Hodge
Thank you, Mr. Hodge, for the great review. We appreciate your business and enjoyed working with you! Respectfully, PDS of NWA
Product:
Fayetteville, AR
The tech Jacob Austin did a great job and was very courteous and helpful
- Charles Brown
Thank you, Mr. Brown, for taking the time to leave a review. We appreciate your business and will work extra hard to keep it. Just let us know if you need us. Sincerely, PDS of NWA
Product:
Springdale, AR
Jacob did a great job. Very professional.
- Robert Bane
Thank you, Mr. Bane, for the great review. We will definitely see to it that Jacob is commended for the excellent service. We appreciate your business! PDS of NWA
Product:
Springdale, AR
Wonderful-worked with me with care and flexibility-when I said -"No!-I don't want that!" -Jacob called his manager and they worked it out.-thanks!
- Brenda Watson
Thank you, Mrs. Watson, for your generous support. Once we pulled the recording and noticed you were not quoted "+ Tax" by our rep. on the purchase of your new Garage Door Opener, it was too easy to just do right by the customer and honor what you were quoted. We at Precision do make mistakes and are not perfect by any means; however, we will always take care of the customer. Simply put, it's just the right thing to do. We appreciate you giving us the opportunity to make it right and even more so... We appreciate your business! Enjoy that new WiFi Capable Garage Door Opener and let us know if you need us! Sincerely, Your Door Team at PDS of NWA
Product:
Fort Smith, AR
I thought I had called another local company to come out and fix my garage door when I googled them and had called Precision by mistake. That mistake ended up being in my favor because they showed up when I got off work, on time, and serviced my garage door and got it closing again. Very professional and I will recommend Them to all my friends, family, and co-workers!
- Pam Thompson
Thank you, Mrs. Thompson, for dialing us by mistake. We enjoy working with new customers and are extremely pleased to hear you were happy with our service. Remember, our phones are answered 24/7 and appointments are available around your schedule, so please don't hesitate to give us a call if you should need us. We appreciate your business and look forward to serving you again in the future! Respectfully, PDS of NWA
Product:
Fort Smith, AR
Your positive customer reviews led me to call you when the spring on the garage door broke. I would say the positive reviews were well merited as I will add my name to those who felt they received 5 star service. Very professional service with clear and precise explanation of choices available and their costs and coverages. Technician was very polite and courteous and I felt went above and beyond in his inspection, explanations, and installation. After the job was completed he reviewed all aspects with me and we confirmed operation. I would most certainly recommend Precision.
- S Burns
Thank you, Mrs. Burns, for the kind words. We are so happy to hear you were 100% satisfied with your service. We appreciate your business and hope you enjoy your new Garage Door and Opener! Sincerely, Your Door team at PDS of NWA
Product:
Bella Vista, AR
The technician was very thorough and explained our options in a manner that allowed us to make the appropriate decision concerning our 21 year old opener. We appreciated his attention to detail and complete dedication to making sure our problem was resolved.
- James Cyre
Mr. Cyre, we truly want to thank you for showing your support in this great review! We will always stay dedicated to "you", our customer. Our customers are our "why" here at Precision and our singular focus. We know we can fix the door, but can we help someone while doing so? That is what we set out to do.....simply put - because you deserve it. We appreciate your business Mr. Cyre and look forward to working with you in the future! Sincerely, The entire Team at PDS of NWA
Product:
Greenwood, AR
The technician, Jacob, was great. He was very clear about what needed to be fixed. He stayed late to install the new opener and was very friendly and courteous. I am very happy with the overall experience.
- Jared Miller
We appreciate the opportunity to earn your business, Mr. Miller, and we are willing to do what it takes to keep it! Thank you from everyone here at Precision for entrusting us with your Garage Door problem. Best regards, The Precision Family
Product:
Bella Vista, AR
Needed to replace a 22 year-old Liftmaster Pro garage door opener due to faulty sensors and circuit board. Googled for local service firms & found several. However, Precision Overhead Garage Door Service's website offered the most informative info & service options (w/videos); participation with the local BBB office, and discounts for Seniors; Teachers and Military members & others. The site also listed the personal bio's of the owner and technicians with their training & years of service backgrounds, and any criminal activities. I had not seen this type of information offering before for service firms. Jacob Austin - our technician - was very knowledgeable about their products, plus personable in explaining the options and costs. We would award the 5-Star rating to Precision and Jacob for their work on January 4, 2018. RCS/BV
- Ron Sanders
Thank you, Mr. Sanders, for the kind words. It was truly a pleasure doing business with you! Best regards, The Precision Family
Product:
Fort Smith, AR
Excellent and quick service; very professional technician.
- Edgar Rodas
Thank you for taking the time to write us a review, Mr. Rodas. We appreciate your business and look forward to working with you again in the future! Best regards, The Precision Family
Bentonville, AR
What a great Company to do business with. Prompt service, professional technicians, and excellent work. I highly recommend Precision! Bryan F. Bentonville
- Bryan Farnsworth
Thank you, Mr. Farnsworth, for the kind words. We appreciate your business and wish you and your family a happy and prosperous New Year! Best regards, The Precision Family
Product:
Prairie Grove, AR
Repair tech arrived less than 3 hours after my call for service, my garage door was inspected & repaired within 3 hours & works better than it has since I’ve owned my house. The technician was incomparably awesome - thank you Precision Door!
- M.E.
We are so pleased you were happy with your service! We appreciate your business and wish you a very Merry Christmas from all of us here at Precision! Best regards, The Precision Family
Product:
(479)-316-4226
(479)-316-4226(479)-439-9119
(479)-439-9119(479)-250-4039
(479)-250-4039(479)-802-4646
(479)-802-4646(479)-439-9119
(479)-439-9119(479)-259-1076
(479)-259-1076(417)-553-9849
(417)-553-9849(918)-208-0341
(918)-208-0341(417) 580-9503
(417) 580-9503Office: (479) 282-3042
1907 Town W Dr.
Rogers, AR 72756
Office: (479) 278-4923
416 North 10th Street
Fort Smith, AR 72901
License
AR License #0365280618
Very professional and very knowledgeable. Explained everything thing in detail. I would highly recommend this company. I will definitely use them again. Also My repairman ( Jacob Austin) was very respectful and polite. Thank you for a job well done.
- Tina Hoffman