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Kevin Richter
Tech ID#: 11
Reviews: 3
Average: 5.00 stars
Background: 10/3/2018

Kevin Richter

Technician
Kevin Richter has received 3 reviews, averaging:

Kevin Richter's Bio:

Kevin recently joined Precision when he moved to the NWA area from Madison, Wisconsin with his wife, 4 adopted children, and parents. This area was agreed on as the best area for everyone to escape the cold northern winters but still get all 4-seasons. Along with his love for working with his hands, he brings over 16 years of successful Customer Service and Management experience from a luxury auto dealership along with him to the Precision team. When he is not busy at work delivering a 5-star customer experience, he enjoys spending time with his family in the local parks, riding his mountain bike exploring the local trails, and making home brewed craft beers. He is also working on his conversational Spanish to be able to further assist our client’s needs. Kevin loves meeting new people and prides himself on his strong Customer Focused work ethic and being able to handle even the most difficult situations with a smile.
Review:

I give Precision a 5+ the tech was very professional and explained everything plus took pictures and showed the differences. He was very complete in checking everything. He went way above and beyond just repairing the remote controls. He checked everything on the garage door. He found wires that were in need of replacement and he took care of that as well as realigned the door to help it open up easier and to protect it. He lubricated everything and made sure before he left that the garage door and the openers were working as best they could. He explained the need for possible future repairs and was very helpful in explaining everything to me. We chose to go with the least expensive repair at this time and he had no problem and was very pleased to do as we asked. He was fantastic! I will never use anyone else but Precision as long as they have employees who are honest and complete in their work. I watched him checking on everything. He was the best! Thank you for helping me to get my garage door openers working again and for the extra care taken to make sure I was safe. Mary
Mary Blake
A Response from: Patrick Behrens

Wow! We are truly humbled by this review Mary. Thanks again for entrusting us with your project. We appreciate your business and look forward to working with you in the future! Sincerely, Your Door Team at PDS of NWA

Service Provided:
Garage Door Opener Repair
Review:

An accident in my garage knocked my door off track and damaged some parts.I called Precision bc it had good reviews online. Kevin called me back and came the same afternoon. He worked until the job was finished at 9 PM. He also did a good job of explaining what parts were needed and why. It works smoothly and quietly now.
Mary Pablo
A Response from: Patrick Behrens

Thank you Mary for the great review. We will always stay until the job is done right, even if it's late into the evening. We appreciate your business! Sincerely, PDS of NWA

Service Provided:
Garage Door Repair
Review:

Precision came to my house to repair a broken spring. The technician arrived on a timely basis, identified the problem and explained additional services that he could provide. He did so without any sales pressure. He did a great job of explaining what he was going to do; and afterwards walked me through the project. I would highly recommend them.
Jim
A Response from: Patrick Behrens

Thank you Jim for the great review. We are glad to know you were pleased with Kevin and your repair service. We appreciate your business and look forward to working with you again in the future! Sincerely, PDS of NWA

Service Provided:
Broken Garage Door Spring Repair
Product:
Springs